Improved Customer Service Skills: Through customer service training, employees improve their skills and/or acquire new ones. ... Often, trained employees are able to address the concern at the first point of contact, which greatly increases customer satisfaction.

A comprehensive certified training curriculum that provides avenues to:
• Determine what customers want
• Learn first impressions
• Understand what it means to have a Positive Attitude
• Obtain effective Communication Skills
• Learn how to Listen to Customers
• Gain skills necessary for quality telephone customer service
• Handle Difficult Customers
• Provide quality lasting Impressions
• Learn traits of Ideal Employees
• Develop a personal plan to provide excellent customer service ....
After this training a certificate will be issued , Firmgate&Associate is licensed by CMD (center for management training) you can be sure you are adding a certified course to your Resume for a token! Take Advantage.....

It’s a given that customers would be more interested in buying from a company that offers excellent customer service, compared to a company that takes offers a poor experience.
Some customers are even willing to pay more for good customer service, leaving no reasons for businesses to not invest in it.
"Customers may forget what you said but they'll never forget how you made them feel."
So instead of focusing on competition, focus more on the customer.
Firmgate & Associate will be organizing a day customer executive service training and this is an avenue for SME,Brands and Individual who wants to boost their customer base to attend and know all the fact about customer service.
"Courteous treatment will make a customer a walking advertisement."
For enquiries; info@firmgategroup.com
Admission fee; 10,000
Location ; firmgate house plot 14A Adewale kolawole crescent off T.F Kuboye road. Landmark include; Pinnacle filling station and ocean crest school.

Customer service doesn’t always generate the same media buzz as other brand practices, but it’s the glue that holds a brand together. Customer service is also your best marketing tool; if you succeed at delivering a wow-worthy experience, your customers will come back -- and they might even bring their friends.

Registration is still ongoing for CUSTOMER SERVICE EXECUTIVE TRAINING.

Want to Drive Growth? Want Customer Loyalty? Then you should register for our upcoming customer service training, September 29th you will be getting insight and knowledge on how to increase your customer base. Contact; info@firmgategroup.com
08178670347 , 08178670349