A comprehensive certified training curriculum that provides avenues to:
• Determine what customers want
• Learn first impressions
• Understand what it means to have a Positive Attitude
• Obtain effective Communication Skills
• Learn how to Listen to Customers
• Gain skills necessary for quality telephone customer service
• Handle Difficult Customers
• Provide quality lasting Impressions
• Learn traits of Ideal Employees
• Develop a personal plan to provide excellent customer service ....
After this training a certificate will be issued , Firmgate&Associate is licensed by CMD (center for management training) you can be sure you are adding a certified course to your Resume for a token! Take Advantage.....