Hint: Not the brands you have in mind

In the race to grab the largest share in the highly competitive smartphone market, quality perhaps has taken a backseat. Phones made by two of the most popular brands in the world—Samsung and Xiaomi—are most prone to develop a snag, a report by Blancco, a data security company claimed.

Among Android phone manufacturers, Samsung smartphone is said to have the highest failure rate with as many as one-third of their devices developing a snag. Interestingly, Samsung has improved vastly this year compared to previous reports. It showed a failure rate of 61 percent in Q2 2017 and 53 percent in Q3 2017.

Xiaomi with 13 percent failure rate was the second worst performing brand. The Chinese company was followed by Motorola at a failure rate of 9 percent, the as per the report.

Among specific models, Xiaomi Redmi 4 was the worst performer with 9 percent of the phones showing some problems. In the top 10 models by most failure rates, inasmuch five models were from Samsung.

However, none of the phone models come close to the failure rates displayed by Apple iPhone 6. Over one-fifth of the phones showed some sort of issue. iPhone 6S with 18 percent failure rate and iPhone 5S with 12 percent were other Apple models which performed badly.

In Q3 2017, the iPhone 6 and iPhone 6S had failure rates at 26 percent and 11 percent, respectively, so the 6 model has stayed about the same, while failures for the 6S have increased by 3 percent.

“In 2018, we can expect to see the newest iOS models, the iPhone 8 and iPhone X, start to populate this list. Currently, there is not enough information to determine what their failure rates will look like, but we expect the iPhone 6 will continue to stay in the top spot for at least the next quarter or two,” the report said.
Overall, Europe witnessed a higher number of snags in smartphones compared to Asia, Africa and North America. iOS devices in Europe showed a 36 percent failure rate and Android devices failure rate was 40 percent in the continent. North America reported the least number of snags for both sets of devices.

Source >>> https://www.moneycontrol.com/news/technology/xiaomi-samsung-phones-make-the-most-visits-to-service-centres-for-repair-2736361.html

Regardless of who makes the smartphone whether Apple, doogee, Tecno, Samsung or oukitel, some will always end up in the service center, that’s why they are in the first place.

Statistics don't lie. Later they'll say itell, TECNO and infinix users are always running to the customer care. The alright Samsung user spends more time at the customer care? Lol

Abdstrakt:
Regardless of who makes the smartphone whether Apple, doogee, Tecno, Samsung or oukitel, some will always end up in the service center, that’s why they are in the first place.

that's not the point. These guys have painted a scenario that they are invincible, they've mock TECNO users foe always running to the customer centre, where as the reverse is the case.

hehehe in they wont let us her work

Thank God it's not the device I had in mind

hi

Samsung users won't like this thread

That's was how I bought a phone from this brand and under few months of purchase ...the phone got spoilt beyond...

This pushed me to make use only tecno product. And it have never disappoint me...

The ones who update their Xiaomi phone regularly probably make up that % of service center visitors.

Just when I thought the likes Tecno and Infinix will top the list. Xiaomi

Just bought samsung A8+ about a month ago and its already having issues. Now I know why.
The OS seems to make a kind of kick start a few minute after the phone is on.

Those of you masturbating on this thread should have realized by now that this survey was not carried out in Africa, There is no way your tetcno infilix or itec product would be on that survey.

I understand country hard so you need to buy tetcno infilix or itec but that doesn’t give you the right to hate on Samsung, iPhone or any other brand you can’t possibly get.

The average Chinese don't use techno and infinix

Psoulsport:
That's was how I bought a phone from this brand and under few months of purchase ...the phone got spoilt beyond...

This pushed me to make use only tecno product. And it have never disappoint me...

You made a wise choice o. Tecno has upgraded to a premium brand, and quality is now the watch word.

treasureboy09:
The average Chinese don't use techno and infinix

Those brands are not even allowed to be sold in countries like China USA n d like, you cant find them on their shelves. Moreove brands like Samsung and Xiaomi have more users hence, you'll find more of them in repaire shop. Its a simple Maths.

TECNO is bae jare

Rubiesangel:
You made a wise choice o. Tecno has upgraded to a premium brand, and quality is now the watch word.

TECNO products are durable and reliable .. my sis uses a TECNO device ... And there's been no cause to visit any of their service centers

Lol... You are shaking the table of iPhone and Samsung..... Abegi... Lemme goan be using my CX ojere

So even TECNO devices doesnt visit the carlcare as ooften as samsung . wow

Abi o, real table shaking

Creg7:
Lol... You are shaking the table of iPhone and Samsung..... Abegi... Lemme goan be using my CX ojere

And I havent taken my affordable TECNO to carlcare before

PRESENTATION:
Those of you masturbating on this thread should have realized by now that this survey was not carried out in Africa, There is no way your tetcno infilix or itec product would be on that survey.

I understand country hard so you need to buy tetcno infilix or itec but that doesn’t give you the right to hate on Samsung, iPhone or any other brand you can’t possibly get.

go back and read the op...

missslimzy:
And I havent taken my affordable TECNO to carlcare before

don't mind them. Yet they'll be talking trash.

Not only is this report misleading by not mentioning all the phone manufacturers used in the survey, it also did not take the proportion of manufactured phones numbers in relation to failure rate experienced.
Common sense should tell us that a manufacturer of 100 phones will most likely visit the service centre more than a manufacturer of 10 phones.
All those holding forth for itel and their likes will be happy with this because a drowning man will hold on to even a blade of grass.
Deep down..we know the truth.

true, this proves that tecno devices are very durable.

Rubiesangel:
Statistics don't lie. Later they'll say itell, TECNO and infinix users are always running to the customer care. The alright Samsung user spends more time at the customer care? Lol