IT Support Officer
Graceco Limited
Graceco Limited is a food processing and manufacturing company with specialty in consumer goods and the production of input for bakers and the confectionery industries.

General IT support, dealing with hardware and software enquiries; working together with a small team of staff to deliver a professional high quality service level to end users.
First line support for all desktop and laptop users, Routine server maintenance and monitoring, Working together with HR to ensure staff IT training requirements have been met.
Responsibilities

The support of Microsoft products such as Office (various versions)
The support of hardware and software for various devices and applications from Servers, Desktops and Laptops, Smart phones, note pad, etc.
End user and product support for printers, photocopiers, scanners, projectors, etc.
OS Support - Microsoft Windows Vista, 7, 8, as well as Mac OS
OS Server Support
Experience of SQL Server and Exchange Server
Special event day and meeting support may be required from time to time
Provide one on one training when requested
Manage the IT recycle programme for the organisation
Be the first point of contact for staff on collection of new hardware and replacement hardware from the company
Manage and set up new hardware following IT policies and procedures
Provide AV support and presentation projectors support to staff.
General Requirements
Skills and Qualifications:

B.Sc. in Computer Science/Engineering from a reputable university.
Graduate of Covenant University or Babcock University are encouraged to apply.
2-3 years’ experience of working in a similar role
Relevant certification and or degree in an IT discipline is essential
Excellent written and verbal communication skills are essential
Strong interpersonal skills and relationship management
Must be well organised and able to prioritize workload
Demonstrate high level of initiate and self-management
MCP or MCSE qualifications desirable but not essential.
Experience:

IT Support Helpdesk Software - teamwork desk or other software desirable
Proven IT experience, specifically the use of Microsoft Word, Excel & PowerPoint Outlook to support end users and ability to produce high quality documentation
Experience of supporting Apple products and IOS desirable but not essential
Experience creating ‘how to’ guides for staff
Computer Hardware Knowledge
Networking, cabling Wi-Fi, printer and peripheral installation
Application configuration.
Minimum Education: B.Sc/B.A
Experience: 1-3 year(s)
Location: Alagbado, Lagos
Salary: Negotiable
Job Type: Permanent
Apply at https://www.enabledjobs.com/job/1093/it-support-officer-2