Unless organizations in Nigeria prioritize a strong customer service culture and put the customer first in the product as well as service delivery, projected economic growth in the country may remain bleak.
Poor customer service can actually kill businesses and we have many businesses that have been killed. We have seen many examples in the airline sector. In the hospitality industry, there are many places people don’t go any more irrespective of how well the place is because of poor customer services. Also seeing what is happening in the Country (Nigeria) banking industry.

As a new startup taking its place in the cross-border payment scene, to deliver excellent customer service is one of our company values. Customer service has an impact on both existing customers and potential customers. A recent survey found that 68% of consumers would react by telling family and friends about a bad experience by posting it on a social network. A RightNow Technologies Customer Experience Report found that 86% of adults are willing to pay more for a better customer experience and 73% of adults said a friendly customer service made them fall in love with a brand.