Greatihex:
let's say you heard something that sounds like, "covik 1-9", if you search on Google with what you think you heard, Google will help give you the correct spelling as, "COVID-19.

Okay.
Thanks

samsard:
If you think Digital Air Strike calls are difficult because they have up to five or more speakers at times, then you surely haven't met multiple speaker files on GoTranscript.
On Qaworld there are only two labels: Customer or Rep
On GoTranscript you're dealing with Man 1, Woman 3, Man 6, etc. Aswear GoT editors are probably supermen. One file had toddlers. Now imagine identifying toddlers by their voices as: Student 1... Student 7

I can't work there.

SpongeBobSP:


- First, you should try not to make your statements too long, before a comma or period.

Time format too, no o'clock, it's always 12:00, or 12 p.m., a.m., even of they say 12 o'clock.

- Be sure to write brand names properly, especially popular ones.

- These are false starts and you can leave them out, from your example you can leave out "what if" it's a false start, and then the rest you can link with ellipses, ... as long as the person doesn't complete a train of thought and then switches to another topic.


- You just need to study the FAQ and you'll get used to it, keep practicing and you'll start understanding the tricks, and what exactly they want, it will get easier, trust me, na so everybody start, you just have to keep at it.
lastly, READ YOUR FAQ!!

All right. Thanks. Will they automatically pay me even all I have in my balance is some cents? or I'll be the one to request for payment

samsard:
If you think Digital Air Strike calls are difficult because they have up to five or more speakers at times, then you surely haven't met multiple speaker files on GoTranscript.
On Qaworld there are only two labels: Customer or Rep
On GoTranscript you're dealing with Man 1, Woman 3, Man 6, etc. Aswear GoT editors are probably supermen. One file had toddlers. Now imagine identifying toddlers by their voices as: Student 1... Student 7

When I read up to that place, I simply abandoned the site.

hi guys, should i manually type the timestamps?

KNIGHTBlaed:


How much are you selling yours?

130$

Poor rating for over 5 conservative times. Jeez! Someone please some insight ooo

Customer: My phone number is 9 2 3
Rep: 9 2 3
Customer: 7 8 1
Rep: 782
Customer: 20
Rep: 2 0

I am being told to transcribe the above in one timestamp, please is this correct? And will I also transcribe in the REP's response

Greenbuoy:
hi guys, should i manually type the timestamps?

No.

ThisisIkemefuna:
Poor rating for over 5 conservative times. Jeez! Someone please some insight ooo

Customer: My phone number is 9 2 3
Rep: 9 2 3
Customer: 7 8 1
Rep: 782
Customer: 20
Rep: 2 0

I am being told to transcribe the above in one timestamp, please is this correct? And will I also transcribe in the REP's response

When the rep is repeating, do nothing. Just type only what the customer has said. The rep might then say "okay" at the end of it, or he even may ask another question.

Hausa:
When the rep is repeating, do nothing. Just type only what the customer has said. The rep might then say "okay" at the end of it, or he even may ask another question.

Thank you very much. This means it is not only applicable to phone numbers, even email, and address? I mean when a customer says an email address and the rep is repeating.

Customer: ikemefunamorris@yahoo.com

Rep: Ikemefunamorris@yahoo.com Okay, got it.

ThisisIkemefuna:


Thank you very much. This means it is not only applicable to phone numbers, even email, and address? I mean when a customer says an email address and the rep is repeating.

Customer: ikemefunamorris@yahoo.com

Rep: Ikemefunamorris@yahoo.com Okay, got it.

Rep: Okay, got it.

That's all.

Some QAWorld raters are just plain angry, while some just rate with sleepy eyes.

Imagine someone getting a 4 rating when there was a lot of misheards that altered so much of the content, but I got a 1 for just omitting an "Okay" response of the same call.


What kind of bad luck is this?

Mehn.. My first love is back CHL grp calls .. Quarantine will be light

nwafresh:
Mehn.. My first love is back CHL grp calls .. Quarantine will be light

Lol...are you for real?

I picked up 5 CHL calls earlier this morning. I gave them up and went straight to bed.

Hausa:
Rep: Okay, got it.

That's all.

To the best of my knowledge, that is missing content! Auto 1.
The only thing to be excluded is fillers. E.g

Cus: 090

Rep: Okay.

Cus: 775

Rep: Mm-hmm

The example you gave is removing valid information.

For transacribing in one timestamp it should just be
Cus: 090775
All the Okays and mm-hmms between are not necessary

Greatihex:
Google the first sentence of the clip, you will see the answer. You will even see a link to this same thread.

Thanks.Funny enough I got a mail that I have passed the test without taking it.

ThisisIkemefuna:


Thank you very much. This means it is not only applicable to phone numbers, even email, and address? I mean when a customer says an email address and the rep is repeating.

Customer: ikemefunamorris@yahoo.com

Rep: Ikemefunamorris@yahoo.com Okay, got it.

Example:

Cus: The email address is ikemefuna@gmail.com.
Rep: Ikemefuna@gmail.com. Okay, got it.

PHONE number repetition example.

Cus: Phone number is 234
Rep: 234
Cus: 564
Rep: 564
Cus:7893
Rep:7893. Okay, got it.

Should be:

Cus: Phone number is 234-5647893.
Rep: 234-5647893. Okay, got it.

Address repetition example.

Cus: 25 okuniyi drive
Rep: 25 okuniyi drive
Cus: Maryland
Rep: Maryland you said?
Cus: Yes, Maryland.

Should beb

Cus:[/]
Rep: Maryland you said?
Cus: Yes, Maryland.

Olabowa:


Example:

Cus: The email address is ikemefuna@gmail.com.
Rep: Ikemefuna@gmail.com. Okay, got it.

PHONE number repetition example.

Cus: Phone number is 234
Rep: 234
Cus: 564
Rep: 564
Cus:7893
Rep:7893. Okay, got it.

Should be:

Cus: Phone number is 234-5647893.
Rep: 234-5647893. Okay, got it.

Address repetition example.

Cus: 25 okuniyi drive
Rep: 25 okuniyi drive
Cus: Maryland
Rep: Maryland you said?
Cus: Yes, Maryland.

Should beb

Cus:[/]
Rep: Maryland you said?
Cus: Yes, Maryland.

But hausa said to not repeat the number nor email.

That FAQ is quite complicated sha

ThisisIkemefuna:


But hausa said to not repeat the number nor email.

That FAQ is quite complicated sha

If you don't, you will be marked down for 'missing content'. The rep repeated it for clarification, so must you also transcribe it, not disjointedly, but as a whole.

Olabowa:


If you don't, you will be marked down for 'missing content'. The rep repeated it for clarification, so must you also transcribe it, not disjointedly, but as a whole.

Got it. You're very kind.

samsard:
To the best of my knowledge, that is missing content! Auto 1.
The only thing to be excluded is fillers. E.g

Cus: 090

Rep: Okay.

Cus: 775

Rep: Mm-hmm

The example you gave is removing valid information.

For transacribing in one timestamp it should just be
Cus: 090775
All the Okays and mm-hmms between are not necessary

I don't know but I'm thinking you must've mixed up the whole thing. This isn't what he talked about. My response isn't what you're clarifying.

Olabowa:


If you don't, you will be marked down for 'missing content'. The rep repeated it for clarification, so must you also transcribe it, not disjointedly, but as a whole.

Right.
But there's a little problem.
There's a difference between clarification and just repetition.

E.g. 1:
Cus: abcd@Bleep.com.
Rep: abcd@Bleep.com?
Cus: Correct.
Rep: Got you.
Note: The rep repeated in question mode. Of course, we can decipher when something is a question and not a question.


E.g. 2:
Cus: abcd@Bleep.com.
Rep: (***abcd@Bleep.com). Got you.
***Note: In this case, he wasn't asking for clarification purposes. He just said it. By listening carefully, we're able to decipher when it's a question and when it's not. Therefore, there's no need to repeat the email address mentioned. You'll not be given a markdown whatsoever.

But then, if you do it your way and you like it that way, fine. It's still a win-win.

Hausa:
I don't know but I'm thinking you must've mixed up the whole thing. This isn't what he talked about. My response isn't what you're clarifying.

Okay then

Hausa:
Right.
But there's a little problem.
There's a difference between clarification and just repetition.

E.g. 1:
Cus: abcd@Bleep.com.
Rep: abcd@Bleep.com?
Cus: Correct.
Rep: Got you.
Note: The rep repeated in question mode. Of course, we can decipher when something is a question and not a question.


E.g. 2:
Cus: abcd@Bleep.com.
Rep: (***abcd@Bleep.com). Got you.
***Note: In this case, he wasn't asking for clarification purposes. He just said it. By listening carefully, we're able to decipher when it's a question and when it's not. Therefore, there's no need to repeat the email address mentioned. You'll not be given a markdown whatsoever.

But then, if you do it your way and you like it that way, fine. It's still a win-win.

Repetitions like that is very much acceptable by QA. You could be given a markdown for missing content because you're not the judge of what statement is in question mode or otherwise.

In conclusion, in as much as it is not fillers, (or half phone number), it should be transcribed.

MaziOkoro:


Repetitions like that is very much acceptable by QA. You could be given a markdown for missing content because you're not the judge of what statement is in question mode or otherwise.

In conclusion, in as much as it is not fillers, (or half phone number), it should be transcribed.

Sometimes the Qas are lenient so people mistake that for something else. Even Arlen brought up the issue of phonetically spelling names, some are in the habit of excluding the S for Sam, A as in alligator, L for Lima thing. If rules get enforced strictly even some "okay" would count as missing content. It's clearly stated that only filler words WHEN USED EXCESSIVELY should be excused.

sammysage:

Lol...are you for real?

I picked up 5 CHL calls earlier this morning. I gave them up and went straight to bed.

Hausa:
No.

but it's not showing automatically

Hello guys. I tried to do my first job earlier today. Didn't complete it though as I ran out of power. The major challenge I faced was that the system didn't display timestamp automatically. It only displayed play button for each segments. What is the way forward for me?

Greenbuoy:
Hello guys. I tried to do my first job earlier today. Didn't complete it though as I ran out of power. The major challenge I faced was that the system didn't display timestamp automatically. It only displayed play button for each segments. What is the way forward for me?

You don't need timestamps.

samsard:
Sometimes the Qas are lenient so people mistake that for something else. Even Arlen brought up the issue of phonetically spelling names, some are in the habit of excluding the S for Sam, A as in alligator, L for Lima thing. If rules get enforced strictly even some "okay" would count as missing content. It's clearly stated that only filler words WHEN USED EXCESSIVELY should be excused.

Exactly.

berbs:

CHL do have simple call as well. I did one this morning 10min 3hrs+

MaziOkoro:


Repetitions like that is very much acceptable by QA. You could be given a markdown for missing content because you're not the judge of what statement is in question mode or otherwise.

In conclusion, in as much as it is not fillers, (or half phone number), it should be transcribed.

Like I said, if it works for you, fine.

But wait, how can I not be the judge of what statement is a question or otherwise?
I'm confused. Like, what is that?