Job Title: Customer Service/Front Desk Representative
Location: Lagos
Job Description
Experienced Customer Service/Front Desk Representative
Responsibilities
• Talk with customers about the delivery of their packages, handling phone calls, researching and problem solving to ensure smooth package delivery.
• Document the delivery flow of a package into our tracking system.
• Assist customers, consumers and delivery drivers throughout the lifecycle of a package delivery.
• Partner with our regional facilities to create an outstanding customer experience.
• Troubleshoot, research, resolve or escalate issues as necessary.
• Participate in continuous improvement efforts to help grow the business.
Requirements
Knowledge, Skills, and Experience:
• Minimum OND, HND/BSC Preferred
• 1-2 years experience in Customer Relationship Management will be a plus.
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Ability to multi-task and manage several tasks simultaneously
• Exceptional customer service and follow up skills.
• Age: Not more than 30 years.
• Must reside on the mainland preferably, Ikeja, Berger, Ogba and its environs or nearby.

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Hello sir, is the job still available?

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