Dear all,

RE: Credit Control and debt management

FineResults Research Services would like to invite you to high impact training on Credit Control and debt management to be held in Nairobi from 16th -20th November 2020

COURSE PROFILE

Course Name: Credit Control and debt management

Date: 16th -20th November 2020

Duration: 5 Days

Venue: FineResults Research Training Centre, Nairobi, Kenya

Cost: USD 800

Online Registration: REGISTER HERE

INTRODUCTION
Credit Control and Debt Management course describes the methods of controlling credit, investigates methods of credit checking, examines the use of the course and debt management agencies in recovering debt and describes how to collect debt by letter and telephone. This 5-days course will equip participants with knowledge and skills on how to collect overdue debts.

DURATION
5 Days

COURSE OBJECTIVES
At the end of the training, participants will be able to:
• Understand collection of overdue customer invoices
• Understand Debtor Ledger Questionnaire to evaluate office procedures and identify gaps in the systems
• Develop strategies to reduce current customer debt
• Contact customers using overdue invoice strategies
• Use a phone script when handling an overdue invoice sand have all the answers to questions that might be asked
WHO SHOULD ATTEND?
• Professionals in the administrative, business and finance sector who are responsible for the management of credit accounts, and ensuring the efficient management of debt
• Credit Controllers, Managers & Supervisors
• Accounts Receivable Officers, Supervisors & Clerks
• Anyone with accounts receivable and credit collection responsibility
• Debt Managers
• Accounting Officers
• Financial Administrators
• Office Managers
• Customer Care Department
• Staff Members Willing To Refresh Their Credit Management Skills

Module 1: Introduction to credit control and debt management
• Cost of running a ledger
• Labour costs
• Bad debts costs
• Evaluation of business procedures
• Business procedure inefficiencies

Module 2: Credit Control
• Understanding customers
• Is my customer credit worthy?
• Credit control routines
• Debt recovery through the courts
• Statutory demands, Insolvency and Bankruptcy
• VAT and Tax relief for Bad debts

Module 3: Procedures for credit control
• Procedures and policies
• Ledger currencies
• Activities on debt collection
• Payments, complaints and reports
• Strategies of overdue
• Customer excuses
• Meetings
• Complaints
• Phone call preparations
• Phone call script
• Problems of cash flows

Module 4: Debt Management Agencies
• Credit checking agencies
• Factoring companies
• Specialist Legal Services
• The Courts
• Debt Collection Agents

Module 5: Communication
• Telephone Communication
• Written Communication
• How to deal with customer response


ACCOMMODATION
Accommodation is arranged upon request. For reservations contact us through Mobile: +254 759 285 295 or Email: training@fineresultsresearch.org

PAYMENT
Payment should be transferred to FineResults Research Limited bank before commencement of training. Send proof of payment through the email: training@fineresultsresearch.org

CANCELLATION POLICY
• All requests for cancellations must be received in writing.
• Changes will become effective on the date of written confirmation being received.

GENERAL NOTES
• All our courses can be Tailor-made to participants needs
• The participant must be conversant with English
• Presentations are well guided, practical exercise, web based tutorials and group work. Our facilitators are expert with more than 10years of experience.
• Upon completion of training the participant will be issued with FineResults Research Services certificate
• Training will be done at FineResults Research Services center in Nairobi Kenya. We also offer more than five participants training at requested location within Kenya, more than ten participants within east Africa and more than twenty participants all over the world.
• Course duration is flexible and the contents can be modified to fit any number of days.
• The course fee includes facilitation training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training. Participants will be responsible for their own travel expenses and arrangements, airport transfers, visa application dinners, health/accident insurance and other personal expenses.
• One year free Consultation and Coaching provided after the course.
• Register as a group of more than two and enjoy discount of (10% to 30%) plus free four hour adventure drive to the National game park, in Nairobi.

Visit our website for more details

How to participate

Individual Registration

Contact information

Email: training@fineresultsresearch.org

TEL: +254 759 285 295

Website: fineresultsresearch.org/training/

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