Introduction
Credit Control and Debt Management course describes the methods of controlling credit, investigates methods of credit checking, examines the use of the course and debt management agencies in recovering debt and describes how to collect debt by letter and telephone. This 5-days course will equip participants with knowledge and skills on how to collect overdue debts.

Duration
5 Days
DATES:10/01/2022 to 14/01/2022

Course objectives
At the end of the training, participants will be able to:
• Understand collection of overdue customer invoices
• Understand Debtor Ledger Questionnaire to evaluate office procedures and identify gaps in the systems
• Develop strategies to reduce current customer debt
• Contact customers using overdue invoice strategies
• Use a phone script when handling an overdue invoice sand have all the answers to questions that might be asked

Who should attend?
• Professionals in the administrative, business and finance sector who are responsible for the management of credit accounts, and ensuring the efficient management of debt
• Credit Controllers, Managers & Supervisors
• Accounts Receivable Officers, Supervisors & Clerks
• Anyone with accounts receivable and credit collection responsibility
• Debt Managers
• Accounting Officers
• Financial Administrators
• Office Managers
• Customer Care Department
• Staff Members Willing To Refresh Their Credit Management Skills

Module 1: Introduction to credit control and debt management
• Cost of running a ledger
• Labour costs
• Bad debts costs
• Evaluation of business procedures
• Business procedure inefficiencies

Module 2: Credit Control
• Understanding customers
• Is my customer credit worthy?
• Credit control routines
• Debt recovery through the courts
• Statutory demands, Insolvency and Bankruptcy
• VAT and Tax relief for Bad debts

Module 3: Procedures for credit control
• Procedures and policies
• Ledger currencies
• Activities on debt collection
• Payments, complaints and reports
• Strategies of overdue
• Customer excuses
• Meetings
• Complaints
• Phone call preparations
• Phone call script
• Problems of cash flows

Module 4: Debt Management Agencies
• Credit checking agencies
• Factoring companies
• Specialist Legal Services
• The Courts
• Debt Collection Agents

Module 5: Communication
• Telephone Communication
• Written Communication
• How to deal with customer response
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TRAINING CUSTOMIZATION
This training can also be customized for your institution upon request. You can also have it delivered your preferred location.
For further inquiries, please contact us through Mobile: +254 732 776 700/+254759285295 or Email: training@fineresultsresearch.org

REQUIREMENTS
• Participants should be reasonably proficient in English. During the trainings, participants should come with their own laptops.

TRAINING FEE
• The course fee covers the course tuition, training materials, two break refreshments, lunch, and study visits.

ACCOMMODATION
• Accommodation is arranged upon request. For reservations contact us through
• Mobile: +254732776700 / +254759285295
or Email: training@fineresultsresearch.org