Am sick and tired of the declining customer services of Oceanic Bank in Rumuokoro branch and Rumuola Branch here in PH.One will spend more than an 1hour to pay in (deposit cash) or to make withdrawal. Infact Rumuola/Rumuokoro Branch is the worst here in PH, I wonder why will only 2 people will be receiving cash for more than 100 people.I wonder why they could not employ more hands to make their banking services fast.I have sent mails to the oceanic bank website, and also drop a letter at the bank suggestion box.Up till now still no change.Infact each time am going to the bank, am always afraid of the time I will spend there.

I think 30min or less is better.

Technology is here to serve us. Any bank that is fully computerised should not waste more than 10 minutes attending to a customer.
Semi computerised banks at least 15-20minutes. If you add "Nigerian factor" then 30 - 40mins should be expected if not more.
A forward looking bank should have more staff attending to more customers to reduce this time delay.

Do you remember that bank advert where a customer brought a mat inside the bank to sleep while waiting to be attended to?
Sorry to say that some banks are still like that inspite of their so-called full computerisation, ATM and internet banking. It's a shame!