COURSE OVERVIEW

Today’s marketplace is highly competitive and every organisation is looking for a larger share of the market. In an economy where the customer is king, how do your sales officer pitch the features and benefits of the products/services they sell?

Providing sales training plays an important role in helping sales officers practice and hone their ability to close a deal. This Sales and Customer Management Training Course helps sharpen the skills of experienced and inexperienced sales officers, enabling them to take advantage of sales opportunities and aggressively expand the business.

TRAINING OUTCOME

After completing this course participants will have learned to:

• Interpret prospect needs by conducting a needs analysis
• Master active listening techniques to better connect with & understand clients
• Manage the sales process by understanding where the sale is & how to keep the momentum moving forward
• Master Sales Psychology 101 (mirroring, leading representational bias, tie-downs, & tag-ons)
• Deliver presentations that sell
• Handle objections professionally & effectively
• Master highly effective closing techniques
• Follow-up to develop long-term relationships & future business
• Set goals that motivate
• Manage your sales database effectively

TRAINING METHODOLOGY

Onus Training Academy follows a training format that prefers practical modes of training, rather than theoretical ones. Each training course is highly customisable and is thoroughly reviewed before the commencement of each training session. The training is delivered by a highly experienced professional in the relevant domain.

Trainees are encouraged to actively partake in the training through group activities and role-plays. Case studies are discussed in detail to draw reference to easily relatable stories rather than only theoretical learning.

TRAINING BENEFIT

This interactive three-day sales and customer management training course has been designed to provide a thorough introduction to the basic concepts of sales, to the processes which support sales success and the skills required to make salespeople more effective.

COURSE OUTLINE

• Marketing vs Sales
• Marketing Strategies
• Sales Channels
• Your Sales Kit
• Engaging Customers in the Field
• Customer Management – Dealing with customers
• The Do’s and Don’ts of Sales
• Delivering Presentations that SELL
• Managing the Sale
• Handling Objections
• Closing the Sale
• Setting SMART sales goal

DATE: Date can be fixed to suit individuals or organisations that want the training workshop for themselves or for their staff.

COURSE DURATION: Two days

CERTIFICATION: Certificate will be issued at the end of the training to successful candidates

For more information please contact:

ONUS TRAINING ACADEMY
18, Anfani Road, Off Ring Road, Ibadan
Tel: 08180495451; 08101809463
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