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Delivery Manager, Mobile Financial Services / Senior Technology Delivery Manager / Senior Technology Delivery Manager (2) (3) (4)
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Delivery Manager, Mobile Financial Services by Nunulyon(f): 2:46pm On Mar 07, 2022 |
Our client, a well established firm in the telecommunication industry is looking to hire a Delivery Manager, Mobile Financial Services. Industry: Telecommunications Reporting To: Head of Mobile Money Operations Job Title: Delivery Manager, Mobile Financial Services Job Location: Lagos Employment type: Contract Salary: Very competitive Job Summary: The profile is a customer-centric person with a strong background in solution delivery, integration and testing. As a Delivery Manager, you will be responsible to lead and manage team of software developers, integrators and architects. He/ She is to deliver demands aligned with major milestones within DevOps cycle such as definition of demand, requirements gathering, design, development, testing and deployment on production. Job Responsibilities. • Establish and Maintain demand management SLAs • Own and manage demand management planning and delivery. • Continuously manage contractual requirements towards own organization • Handover deliverables to operations • Keep track of schedule, internal and 3pp dependencies through demand management tool • Own and manage escalation • Collect requirements, define scope, define plan and sequence of activities • Report performance and quality metrics aligned with quality plan • Manage demand delivery team: tracking performance, providing feedback, resolving issues and optimize project performance • Responsible for establishing WLA with the operations delivery areas and ensuring that all operational interfaces with the customer are established and functional. • Single point of escalation towards the MA and SA for support post sales • Support MSCOO and MSIP organization in contractual renegotiation or pre-sales for the specific customer • EWP 3PPs Management if required as part of demand management delivery • Accountable Audit Management (External & Internal) • Secure SLA/KPI fulfillment • Demand Management Tools and Process accountability with continuous strive towards automation and efficiency. • Team management located onsite as well as Global Centers. Key Qualifications and requirements:: • Experience in Managed Services ADM (Demand Management) delivery. 5+ Years • Experience in E-Wallets or payment solutions 3+ years • Proven knowledge of PMP, PgMP and ITIL best practices • Experience in operating Demand Management and DevOps tolls such Jira/Confluence, IBM/CLM etc • Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System • BSS Experience 3+ years • Strong leadership skills with focus on team performance • Result oriented with customer first attitude • Can handle stressful and ambiguous situations • Excellent communication skills in written and spoken English • Excellent communication skills in written and spoken French • Self-motivated with strong drive and initiative, collaborative, relating and networking • Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson • Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment • Good at handling resource planning and competence development • University degree in Technology or Economics, preferably MSC, MBA or equivalent *To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject |
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