I am seeking advice on how to go about this banking issue.

I approached Stanbicibtc bank sometime in june 2022 to open a current account with plans to use it for salary and possibly obtain loan. Account was opened in July and I received information by SMS and I was advised by account officer to fund it. i funded account that July, set up the bank app and online with help from customercare then I found out I cannot operate account. I called customer care for help and I was advised to get to my branch, so I called and visited my account officer, she sent me to see branch customer care person, there I was informed that one referee did not clear.
Since then i submitted three(3) more referee(s) and all was refused, then this Nov 2022, I requested for account closure and more than two(2) weeks gone and stanbicibtc will not close account and give me my funds.

My question for persons who had experienced something similer, how did you go about it?

They're doing that because of your money. Just go there and cause a.scene.

Nigerian banks are terrible.

switosman:
I am seeking advice on how to go about this banking issue.

I approached Stanbicibtc bank sometime in june 2022 to open a current account with plans to use it for salary and possibly obtain loan. Account was opened in July and I received information by SMS and I was advised by account officer to fund it. i funded account that July, set up the bank app and online with help from customercare then I found out I cannot operate account. I called customer care for help and I was advised to get to my branch, so I called and visited my account officer, she sent me to see branch customer care person, there I was informed that one referee did not clear.
Since then i submitted three(3) more referee(s) and all was refused, then this Nov 2022, I requested for account closure and more than two(2) weeks gone and stanbicibtc will not close account and give me my funds.

My question for persons who had experienced something similer, how did you go about it?

went through he'll earlier this year while trying to open a business account with Stanbic too. Multiple, I mean multiple calls and mails. Visited at least 3 branches multiple times, Sometimes 3-4 times in a week. That's when covid restrictions was still thing and bank queues where crazy.

Their staff are very rude.My former employer opened a salary account for me in 2017.After I quit the job I did not make any transaction with the account up till now.
One of their branches at toyin street,opebi.ikeja

TinubuDeDrugLor:
They're doing that because of your money. Just go there and cause a.scene.

Nigerian banks are terrible.

Never reach that level yet, but i received a call from account officer, offering to resolve issue; so I will give them benefit of the doubt.