Two Job Positions Opened in Abuja: Social Media Manager & Customer Care Support.


Not Gender Based.


Location is gwarimpa

Customer Support / Operations Needed at DiscountData


DiscountData is a bill payment platform for vending Internet Data Bundles to end users at discounted rates

Our dedicated Customer support team processes an average of 300 tickets/enquires / orders per day, making this a full-time commitment.


Key Requirements:

- Excellent writing, speaking, and interpersonal skills
- Keen attention to details
- Empathy and patience
- Computer literacy



Job Description:

As part of an ongoing engagement, we are looking to hire a customer support associate for a full-time onsite position.
In this role, the ideal candidate will act as the first point of contact for customers with requests or complaints and are expected to provide information and resolve issues in an exceptional way.
Ultimately, we are looking for people who don’t just respond quickly to requests, but solve problems to make our customers’ experience of our product better.

What We Are Looking For:

We are looking for problem solvers who are genuinely excited about helping people get unstuck. Our ideal candidate is curious, empathetic and detail-oriented.

You are a great communicator, proactive and responsive.

You can troubleshoot and investigate how to address a problem, and you go beyond what customers ask for to identify what they actually need.

You strive for excellence in all you do, and you understand the value of responding in a timely and efficient manner to customer requests in a way that maintains high customer satisfaction.

A Day in This Role:

A typical day for you in this role looks like:

Managing inbound email and instant chat requests from customers in a prompt and professional manner.

Identifying and assessing customers’ needs to achieve satisfaction.

Escalating complex requests through appropriate channels.

Following up with customers to ensure the resolution.

Occasionally calling customers to resolve issues quicker (in the event of prolonged email/WhatsApp /telegram back and forths).

Keeping records of customer interactions, processing customer accounts and payment receipts .



What You Should Have / Be Able To Do

In this role, you will deal with a number of customer tickets daily (average of 70). These are a combination of inquiries, requests and complaints from eager, sometimes impatient and disgruntled customers.

We expect you would be able to respond to these messages in a calm and welcoming manner at all times.

You Should Also Have:

Excellent writing, speaking,

comprehension and interpersonal skills,

Keen attention to details,

Empathy and patience,

Ability to be proactive, take ownership and initiative,

A passion for building amazing products and user experiences.

Customer orientation and ability to adapt/respond to different types of personalities.

Ability to multitask, prioritize, and manage time effectively



Working Hours

Note that We do Day & Night Shift

Day Shift is 8pm to 6 pm

Night Shift 6pm to 8am ( with a rest period at least 5 hours )

You are required to work 6 days a week with one day off .

Please Note & read this part carefully …

Compensation and Benefits

Probation (1 month ) = : N40,000
Salary : N60,000 to N78 ,000 Monthly (inclusive of 18,000 Rent allowance payable after 1 year )

Security Deposit of 10k monthly from your salary for at least 5 months .(


Whats this means is that you will be collecting 50,000 a month for a least 5 MONTH . After Spending 6 months whatever was deducted from your salary will be handed over to to you to you on the 6 month



Rent Support :30 % of your salary ( Paid Annually ) Over 200k





Important Notes

Computer & Internet Literacy is a Must
Our Office Location is Gwarinpa . You should reside around gwarinpa /dutse alhaji / Kado or Jahi.
To Apply , send your CV via WhatsApp on: Our Contact Available on Our Bio.

( Do Not Call ).




What You Need:

Guarantors based in Abuja plus a reference from a place you have worked before .

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Godlyman112:
The government no good, but the citizens are worst. Welcome to slavery in Abuja

I swear, all these for salary of how much? Suffer head jobs everywhere

PerfectStranger:

I swear, all these for salary of how much? Suffer head jobs everywhere

You Got Your Own Job To Give ?

How About Create Your Own Job For Others To Benefit From ?

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