18.Implement proven business formulae of other successful retail businesses in your area.

19.Have the name of your business boldly and beautifully printed on a sign board at the top entrance of your shop.

20.Many small business owners view financial record keeping as a waste of time. Proper accounting record provide information that would assist in making vital business decision.A small retail business without adequate internal control system and record keeping can easily be ruined by dubious employees.Keep proper records of inventory,sales,purchases etc.

21.Develop a system for tracking slow-moving merchandise and those goods that are your best sellers.

Great job. Keep it up.

@ Newacca: Thanks for appreciating my contribution.

Good tips.Knowledege is best retain when shared.

21.Know your average sales transactions and what you can do to increase them.

22.Offer discounts and incentives to customers.

24.Your employees are in the best position to give advice on how customers can be serviced better and how your business can be improve.Feel free to seek their opinion regularly.Respect your employees and make them feel important.One of my lecturers at the University of Benin once said that man is the hub around which every activity in the organisation revolves.

25.Reward employees for their extra efforts and innovation.

The success or failure of a business venture depends on the ability to reach and maintain the right customers.Watch out for 12 service business tips.Not implementing these tips means failure for a service business.They are free and easy tips to implement but important.

1.Identify your customers/clients.Know what their needs are.Ask them how they want the job to be done.Pay attention to their needs and satisfy them accordingly.

2.Follow the golden rule in business.Customers are kings and they should be treated as such.The customers are the reason for your business existence so make them feel important or you'll lose them.

3.Keep to agreements with your customers/clients.You must be prepared to meet the deadlines even if it means sacrificing personal cash or activities.

4.Keep your clients' information confidential.Do not discuss your client with third parties.

4.Keep your clients' information confidential.Do not discuss your clients with third parties.

5.The customer is always right but they must also learn to play by the rules of the game.Right from the beginning,set your guidelines as to what you can do and cannot do and let your customers be aware of them.

6.Keep your office neat,attractive and free from anything that can cause injury to your customers/clients.

7.Do not accept a job you are not capable of doing however mouth-watering the offer may be.

8.People don't like waiting so dn not be late in delivering service to your customers.

9.At the end of the day,you should decide whether or not you will like to continue doing business with certain clients and device tactical unsuspecting means to withdraw your services.

10.Never compromise integrity.Your success or failure depends on your reputation.Let your clients or customers know you for your credibility.

11.Build a relationship with your customers.

12.Respond to customer complaints politely and quickly and make sure that you are easily reachable.

Businesstools, i appreciate your business tips in all ramifications.
I am planning on starting a small business and the aim is to make it very big with employment opportunities.
Kindly avail me with your email and phone number to enable us discuss on a good business plan for my business.

You can get to me by sending an email to: patafrique2005@yahoo.com Thanks.

Customer analysis is one of the most important,if not the most important task expected of a business owner.This is because the survival of a business depends on how much patronage received from customers.Providing answers to the following questions will assist the small business owner in conducting an effective customer analysis:

1.Who are the people or business that will buy my goods or require my services.

2.What are their wants and needs?

3.What are their buying habits?Do they purchase goods or services frequently or infrequently?