masseratti:
Is this, for real? the intended account receiver should just get a lawyer and make serious money from this, displaying her account details is a major Bleep up

Thought of that too. Who pays?
The bank or the same stupid sender that came open to display his ignorance

amtaken:
How did the mix up come about? Even if she supplied them with wrong particulars of the recipient they ought to have noticed it while posting the money.

Hello Sir,
Be sensible this is an Automated Instant Payment
Don't cover up for the customer's stupidity

NEHLIVE:
See earlier thread on this https://www.nairaland.com/3144171/lady-calls-out-fidelity-bank

Isn't it sad that until you expose them to the public, some organisations do not take customer service serious? Faith Alimi, the lady who contacted us earlier about her ordeal in the hands of Fidelity bank has reached out to us again saying that the bank has called her to resolve the issue.

So what happens to those aggrieved customers who donot even have a platform to air their grievances?

According to Faith just told us, the bank told her she sent the money to the account CHIGBO AMAKA JACINTHA----200444***, instead of her Intended beneficiary: Omezie Rose- 2049434714 both in UBA.

Read Faith's submission below..[b] “When Fidelity bank initially checked my statement of account, it indicated that the money i transferred had been debited, but they could not show me the recipient after i complained to them that the person i transfered to didnot receive the money. I sent an email to trueserve on the 10th of Feb. 2016, after I have tried to rectify the transaction since December 2015 with the nearest branch to me. I received a successful transfer alert from the bank but the recipient name did not appear in the sms, the recipient claimed that she didn't receive any alert. I was asked to send the person's statement of account of which I did. I had to send them the an additional accounts as they requested; all I wanted to know is who received the money cos they both claimed that they did not receive any money.
Since February, I just received a phone call to confirm the person that received the money. I've spoken with my account officer time without number, I even sent sms to trueserve but I was ignored. One of the customer service agent's called me in March to inform me that it was the initial person I sent the money to that received the cash not the other person, today now I was told that it has been confirmed that is the other person. I have all mails with me to verify my claims. After such a along time, I had to conclude that Fidelity bank was owing me, especially after sending them those people's account statement and they still couldn't confirm to me which of them received the money. It was after your news went viral this afternoon that they just investigated to confirm who received the cash, and apologized. The alleged recipient, Chigbo Amaka Jacintha just told me this afternoon that she did not receive any alert to that effect and would have to go to UBA on Monday to find out if such money actually entered her account.”[/b]

Below is Fidelity bank's response apologising to Faith after all this months; It took them about 6 good months to resolve such a minor issue? *sigh*

http://www.splendormag.com/2016/06/6-months-after-fidelity-bank-replies.html

This story is just to tell how empty some customers of the bank could be.
You sent money through a platform, the platform would have validate the account name to you before you confirm the payment, you paid into a wrong account yet you want the bank to be blamed for it.
This does not make sense to me. We are quick to blame but in actual sense the fault is of the customer.
Be open, you mistaken a number in the account number you submitted

This is only customers are always right, in true sense we are not always right.

The issue I have with the bank here is that it shouldn't have taken forever to respond to the customer. It shouldn't have been until social media is involved

Next time take your time to confirm necessary payment before you submit your payment.

This story is just to tell how empty some customers of the bank could be.
You sent money through a platform, the platform would have validate the account name to you before you confirm the payment, you paid into a wrong account yet you want the bank to be blamed for it.
This does not make sense to me. We are quick to blame but in actual sense the fault is of the customer.
Be open, you mistaken a number in the account number you submitted

Next time take your time to confirm necessary payment before you submit your payment.

OLUJOSHINS:


Now, there is a high probability that a Fidelity bank staff will lose his/her job on Monday morning because of this issue.




I wonder sometimes, must We (customers) wield the sacred stick before these guys (employees) do their job well?

I do not see any sense in what u wrote here.
Why should anyone be sacked for a customers stupidity. You sent money to a wrong beneficiary when the machine would have given a name to confirm

The guy was speaking to the Americans.

We don't have all these things in place in Nigeria.

I'm really worried o.

Pray there is cure to this evil on time before it becomes uncontrollable.