I need uba to reply me and unfreeze my account before u go mad ohhhhh

UBA is always frustrating
I have been trying to make I transaction on my uba account for 3days, it's all proven abortive. I sent an email to the customer service, over 24 hours now no reply. Only to go to the bank and I was told my account of 5 months old was debt freez ( new English).
The services I got in the bank was very poor and non cherlant. The customers service lady reluctantly told me togo home that is only head office that can solve the issue..
My small hard earn money with this harsh economy . I need money ohhhh please help me ppl .
What is the best aproach