realnaijaboy:


Atleast they cared enough to ask how you would get to your destination. Oga, this your story just sounds very hollow. Why don't u tell us what REALLY happened?

rhames:
The most useless in terms of customer service. I had to close my account with the same bank when i was stranded in Lagos and went to withdraw some money there. Unfortunately, the cheque book issued by the same bank for more than a year was not ranged in their system. I actually walked out with the CSO people asking me how i will get back to my destination. I replied them that I had some back up just in case.

ihotu:
That's exactly my point! This issue was not resolved because she came to rant on NairaLand and they just can't receive a directive from CBN or any powerful body and pay her like that. Firstly, there must have been other complaints before hers and you don't expect them to jump the line for her. Secondly, thorough investigation had to be made because you don't know how many people try to defraud the bank is such manner. So all I'm saying is whether or not she came to cry on nairaland, this issue would have been resolved and she would have definitely gotten her money back.

egopersonified:


Agreed no one is above mistake, but when it is found out, it should be resolved. This issue was taken to CBN and they couldn't even make UBA pay. What happens to other Nigerians in similar situations who don't know how the internet works and can't complain online?

ihotu:
Hmmm, I don't mean to sound like a UBA voltron but I must confess that they have one of the best customer support I've ever received both online and offline. I believe that you should have asked for a slip to enable you withdraw over the counter if they claim your CB was not valid, at most you would paid a token. Besides, there are various ways to verify you are the account holder and you should have stuck to your right instead of walking out.

rhames:



Paying the token was not my problem. How about cheques i was about to issue to business partners while in Lagos?

SirSulieman:

Bingo!! that's the doorway for you to get robbed.

That being said i stand by UBA and say that they are prob the most reliable Bank i have baked with thus far.

realnaijaboy:


Atleast they cared enough to ask how you would get to your destination. Oga, this your story just sounds very hollow. Why don't u tell us what REALLY happened?

pickabeau1:



Are u a bank baker

rhames:


I have been using that same account before they acquired Continental Trust Bank where Ike Nwabuoku was MD then. However, i had no problem using it in Kaduna town for my transaction cos thats where i am based. But when the above incident happened in Lagos and i was made to wait for hours almost missing my flight back to Kaduna,. This happened in 2009. I came back to Kaduna and the Manager there advised that I request for a new cheque book. This happened to me in 2013. So its not a hollow story as you suggested.

realnaijaboy:


Truth is: that checkbook was never yours or this your fairytale never happened! That your story is too unintelligent jare. We all like to be seen as having our own 'war stories' to tell. What do u even take Nairalanders for sef? We may appear simple but we definitely aren't simpletons here. See hogwash!

realnaijaboy:


UBA consolidation took place in 2005 and FOUR years later, you went to withdraw with a CTB checkbook. A bank that ceased to exist FOUR WHOLE years before then? Smart guy! Smh

rhames:


With a UBA Cheque that was not ranged in their system.

realnaijaboy:


Oga calm down. Did this happen in 2009 or 2013? You seem confused as to the exact year. What do u mean a check wasn't 'ranged' on the system? I've never heard that term before. Are you sure your account was funded? There are too many inconsistencies in this story. Did you request for a counter check? Atleast that should be 'ranged' on their system, yeah?

rhames:


I was not the only one affected by the ranging problem in that branch. This happened in in 2009. The branch name is UBA Ali Akilu Road Kaduna. The cheque ranging problem was discovered on my business trip to Lagos where i tried withdrawing some money and was delayed for hours at their Oregun branch Lagos. The branch manager advised me to request for a new UBA checkbook instead of the one I was using which i did.

realnaijaboy:


And the counter check option?

rhames:


was too expensive for me.

realnaijaboy:


How much were you charged?

rhames:


N765.00

Coldplay007:
Too many UBA staff on this thread..
Truth is UBA is the worst bank in the country right now, followed by Union bank...

pickabeau1:



Are u a bank baker

realnaijaboy:


UBA consolidation took place in 2005 and FOUR years later, you went to withdraw with a CTB checkbook. A bank that ceased to exist FOUR WHOLE years before then? 'Smart' guy! Smh

Joseph555:


Now i see clearly, She goes to CBN for a year and nothing was done. Later, she went on twitter and started getting calls and messages. Hmmm this matter get k-leg. Doesnt add up. Others that dont know how to use the internet will still do the necessary that this madame most probably didnt do correctly before going to blab on social media.

SirSulieman:



Its a simple typo. Banked or baked, i know you got the point. Thank you captain Obvious!!