I will try to make this story short. I started banking with UBA early last year. Apart from outrageous tranSfer charges, postage stamp charges and very slow service I think its a good bank. I have never had issues of unauthorized withdrawal in my account until August 2015. An unauthorized ATM transfer was carried out in my account on August 8 2015 twice and UBA did not send me any alert for the 2 transactions. The first transaction was NGN 180,000 and the second was NGN 30,000. I got to know about the unauthorized transaction about 1 month few weeks later when I traveled out of Nija. A customer deposited some money in my account, so when I received the alert (My MTN number was Roamed for alert purpose) I knew instantly that about NGN 200,000 plus to NGN 300,00 was missing in my account. I can't wait to get back home to confirm it. Because of this, I came back to Nigeria Ealier than planned (My arrival date was scheduled for 15th November 2015).

When I got back to Nigeria, I visted my branch and I requested for my account statement, I got back home and was going through the account statement that was when I came across the transactions, I reported immediately to my Branch and I was asked to write a letter which I did. My account officer said maybe someone I know used my ATM card to do the ATM transfer but I told her its not someone I know and my ATM was not used for the transaction because I live alone, none of my friends or GF visited me during that period because I was busy planning my traveling and my ATM card is always in my wallet and my wallet is always on me. In the letter I wrote, I requested for the footage of whoever did the transaction and the account information of the beneficiary.

A couple of weeks later, I go a call that they have concluded the investigation. They were able to get the beneficiary account information but they said no footage was sent along. It was a First bank account so they couldn't view the the account holder's information except the name and account number that was sent from First Bank head office. Since UBA got that information, they stopped working on getting to the bottom of the matter. They said they can't work in hand with First Bank to apprehend the suspect. They said they are waiting for the day the suspect will come and do any transaction on his account even if it's 2050.

I got tired of waiting and I visited a friend who is working in First Bank last week, He checked the suspect's acount details for me because I collected the account number from UBA customer care. When my friend checked, he showed me his picture, I swear I have never seen the guy in my life. He went through his transactions as at October, we discovered that the guy withdraw all the money immediately he finished the fraud and he has less than NGN 1,500 in his account. After that revelation, I visited my UBA branch and I narrated everything to then, now they take me serious a bit but they later said "still there is nothing we can do" after then, I withdraw all my money from the account and I deposited it to my other bank account with another bank. I am going there today to withdraw the rest of my money. UBA is not a customer's bank. Its very useless bank and if you keep your life savings with them you might end up having a HIGH BLOOD PRESSURE. I just shared my experience with UBA with my fellow nairalanders so you can all be wary of UBA. If you have an account with them, you better take all your money from there to avoid story that touches.

Your comments/contributions and better and quicker way to go about this is highly welcomed. Thanks for reading. I hope you learn a thing or two? If anyone experienced ATM fraud before please share your experience with us.

SAFE.

UBA is 1 of the most useless banks in Nigeria, and I strongly believe its license should be revoked, for collaborating with fraudsters to swindle customers.

***Modified***

To all those kids on Nairaland always yelling FTC - Pls grow up, there's absolutely nothing in it.

Hmmmm

Cc: lalasticlala

This is the highest level of fraud! Chai
Just like that!

Useless Bank of Africa

Hmmm this is terrible

UBA has zero customer service. I have since left them. My stories with them are unthinkable though not as much as your own - failed airtime recharges not reverted, failed ATM disbursement not reverted after applying, ludicrous service charges etc. When I applied for non-indebtedness letter to my company, they still charged me. Their nonchalant attitude of their staff is the worst.

I just checked my account balance With UBA this morning and discovered 1000 Naira has been debited from my account, yesterday it was 800 naira...From God knows where..

Though I got an alert from them on Saturday evening that my ATM had been compromised, that I should visit any of the branches for Blockage...Imagine? I can only thank God I just have less than 40K with them, as I only use the account as expense account mostly on weekends. I have since cleared the account.

Stanbic Bank remains my Best Bank, where all my Major accounts are domiciled.

sorry to burst your bubble cos apart from stanbic ibtc am not sure any other bank has got your time sir. and the reason i even mention them is because they have got less customers and cant afford to lose you too

When the government doesn't take its citizens serious how would think the banks would take same people seriously. Tell ur friend to print the criminals details and summit to the police---even though the might do nothing. Sorry for ur loss

NgeneUkwenu:
I just checked my account balance With UBA this morning and discovered 1000 Naira has been debited from my account, yesterday it was 800 naira...From God knows where..

Though I got an alert from them on Saturday evening that my ATM had been compromised, that I should visit any of the branches for Blockage...Imagine? I can only thank God I just have less than 40K with them, as I only use the account as expense account mostly on weekends. I have since cleared the account.

Stanbic Bank remains my Best Bank, where all my Major accounts are domiciled.

Not only you oooo..


UBA is a wicked and fraudulent bank in relation to indiscriminate charges, COT, Text message billing and other baseless debit transactions.

My UBA account was opened in April 2007, and since 2014 when their USD conversion rate when you use your MasterCard for foreign transaction became outrageous I stop using the account till date.

I am now a Brand Ambassador for Standard Chartered Bank.

desperatem:


Your comments/contributions and better and quicker way to go about this is highly welcomed. Thanks for reading. I hope you learn a thing or two? If anyone experienced ATM fraud before please share your experience with us.

SAFE.

Sorry about your loss, unfortunately, there is no synergy within Nigeria banks.

First Bank is expected to support UBA, while UBA should make detailed findings to track the perpetrators and prevent any future occurrence.

It's high time CBN started issuing Trillions of Naira fine on this weak and primitive Nigerian Banks to make them seat right.

Bro, the bank can't investigate further than they did. since you have got all the facts, I will advice that you report to the EFCC and (if in Lagos)anti fraud unit at Glover road, Ikoyi. please do so through legal counsel.

Sorry once again, good luck.

Firefire:


Not only you oooo..


UBA is a wicked and fraudulent bank in relation to indiscriminate charges, COT, Text message billing and other baseless debit transactions.

My UBA account was opened in April 2007, and since 2014 when their USD conversion rate when you use your MasterCard for foreign transaction became outrageous I stop using the account till date.

I am now a Brand Ambassador for Standard Chartered Bank.

Very Useless Bank my brother. Imagine asking me to visit any of their branches to block my account, when they can easily freeze my account and put me on notice, since the fraud happened on a Weekend.. I pity Nigerians still banking with them.

No be today my bro....



I ve known them to be thief since 1921...

NgeneUkwenu:


Very Useless Bank my brother. Imagine asking me to visit any of their branches to block my account, when they can easily freeze my account and put me on notice, since the fraud happened on a Weekend.. I pity Nigerians still banking with them.

Another similar bank is Ecobank, you keep receiving Debit Alert transaction on a Savings Account.

Imagine, I received debit alert of NGN 630 twice and they claimed its for Cashless something. Only God knows what the heck is the Cashless thing.

lawrenceunaa:
When the government doesn't take its citizens serious how would think the banks would take same people seriously. Tell ur friend to print the criminals details and summit to the police---even though the might do nothing. Sorry for ur loss

I cant do that, you know its against the ethics of bank to reveal account information of another customer to anyone. I was privileged to check the account information of the fraudster because I have friends in First Bank. I don't want to do what would cost them their job.

CC: lalasticlala. Please push this to the front-page. Nigerians needs to be aware of this scam!

D

UBA again!

.

hmmm

Wow! revelation!!!

They just lost me as their customer.


GUARANTEE TRUST BANK, HERE I COME.

sorry

I know of a similar experience with this same UBA..

An acquaintance of mine had same awful experrience weeks after his marriage as got an sms aler indicatin a debit of N140,000 from his UBA account..This is a guy whose rent was due in about 2weeks and had planned adding the money to pay his rent.

He ran down to the bank but i learnt they couldnt offer much assistance.

I also know of an experience in Access Bank, Uniport branch that occured sometime in August where a bank teller stamped the deposits of customers and refused to post the money into the account of customers..The teller simply stamped the deposit slips and explained to them that network was bad and posting will be done manually (whatever that even neans) and they will get their deposit alerts later than normal and after two whole days of same action, fled with the money..it was a clean job that couldn't be made possible by only one person.

Our banks now employ thieves and desperate people as staff.

Darn it!

G

Will be back to comment...

Blame it on CBN.
I guess they are trying to make up the fine imposed on them.

Infact. i am inside this same UBA right now, i have serious issues with them. come see as people full here with complaint.
The worst part is they will ask you to wait while they forward the whatever to the headquarter. wait fire!!

I will sue them for attempt at Defrauding a customer and withholding identity of a criminal hereby obstructing justice.

I am not a lawyer though but I know a lawyer Can modify those Charges.