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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (587132 Views)
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Re: MTN Customer Care Thread by Nobody: 10:51am On Feb 17, 2016 |
kenniology:Mine is 20 days already, Bros comot mind for the matter, MTN are "organized robbers", I think they even retract the messages I received when I subscribed and when it expired, can't find them on my phone again, it sounds silly but that's the truth because I didn't delete them. |
Re: MTN Customer Care Thread by CaptainMarvel(m): 11:36am On Feb 17, 2016 |
salaksmana:In my own case, my sim doesnt even connect to the internet anymore, even with a different data plan. Thats how bad it is |
Re: MTN Customer Care Thread by JideSM: 4:30pm On Feb 18, 2016 |
kenniology:Yello kenniology, please be informed that the sum of N1,000 has been refunded back to your account and the issue is resolved, Please dial *556# to confirm account balance. Thank you. |
Re: MTN Customer Care Thread by JideSM: 4:34pm On Feb 18, 2016 |
salaksmana:Sincere apologies. Please provide your number promptly to enable me check and resolve the issue. |
Re: MTN Customer Care Thread by JideSM: 4:37pm On Feb 18, 2016 |
CaptainMarvel:Sorry about this. Please provide your phone number, data plan, error message, phone type and location to aid investigation. |
Re: MTN Customer Care Thread by Nobody: 4:37pm On Feb 18, 2016 |
JideSM:Number wey I don provide before? I'll still send it. |
Re: MTN Customer Care Thread by JideSM: 4:38pm On Feb 18, 2016 |
salaksmana:Sincere apologies. Please provide it here to enable me work on your line promptly. |
Re: MTN Customer Care Thread by Nobody: 4:39pm On Feb 18, 2016 |
JideSM:Ok, 08137959640 |
Re: MTN Customer Care Thread by JideSM: 5:16pm On Feb 18, 2016 |
salaksmana:Yello salaksmana, please be informed that the sum of N1,000 has been refunded back to your account and the issue is resolved, Please dial *556# to confirm account balance. Thank you. |
Re: MTN Customer Care Thread by Nobody: 5:23pm On Feb 18, 2016 |
JideSM:Thank you, I have seen it. MTN do well this time around. |
Re: MTN Customer Care Thread by kenniology(m): 8:30pm On Feb 18, 2016 |
Thank You Mr Jide,have seen it....never knew you guyz wud ever refund back the credit...thanks anyway. |
Re: MTN Customer Care Thread by Nobody: 8:48pm On Feb 18, 2016 |
Plz how much is bbm plan and was the data cap Appreciate your response |
Re: MTN Customer Care Thread by JideSM: 11:05pm On Feb 18, 2016 |
Giovinco: Hello Giovinco, please confirm if you are requesting for BBM data plans for BBM application only. Regards |
Re: MTN Customer Care Thread by Nobody: 11:57pm On Feb 18, 2016 |
JideSM: Thanks for your response Use a bb 8320..need a bbm plan that will allow me browse and download.... . Thanks for your prompt response |
Re: MTN Customer Care Thread by AdlatWorld(m): 7:21am On Feb 19, 2016 |
Good am Mr Jide Pls I subscribe for bb10 monthly data this morning but this is the message I got after 2hr Sorry you do not have an active BB subscription. Text BIS/BES/BBC/BBWEEK/BBCWEEK to 21600 to activate your desired plan. Also check our BB10 Plans. Thank You. Phone no= 08144233048 Thank u |
Re: MTN Customer Care Thread by shortgun(m): 8:47am On Feb 19, 2016 |
hello Mr Jide , I can't stop auto renew on my line. lf I send "NO" to 131, I will get this error massage that sms data subscription is not available. I don't think there is a USSD code to stop auto renew. this has been on for like 3 days now. |
Re: MTN Customer Care Thread by CaptainMarvel(m): 1:11pm On Feb 19, 2016 |
JideSM:my BIS was prematurely stopped. since then everything about internet connection on the sim has been halted. Kindly help me sort it out please. |
Re: MTN Customer Care Thread by JideSM: 8:56pm On Feb 19, 2016 |
Kindly dial *131*200# it will automatically RESET your data after expiration. shortgun: |
Re: MTN Customer Care Thread by JideSM: 9:00pm On Feb 19, 2016 |
Sorry about this, checks will be done and feedback on resolution will be provided, kindly be patient while this is done AdlatWorld: |
Re: MTN Customer Care Thread by ezebrightike: 11:55pm On Feb 19, 2016 |
JideSM: Mr jidesm, my bb sub was expired and now it 11days and nothing has been done about it....please help me look into it nd refund ma sub back plzz...... |
Re: MTN Customer Care Thread by ryfoz(m): 12:44am On Feb 20, 2016 |
Pls sir how can I check my musicplus mb, mtn has devised a means to edge out d part showing d mb when i dial *559*2# Biko oo ![]() |
Re: MTN Customer Care Thread by Drdreluv: 7:32am On Feb 20, 2016 |
Thanks sir JideSM: |
Re: MTN Customer Care Thread by ezebrightike: 8:57am On Feb 20, 2016 |
Drdreluv: Mr jide plz do something concerning my blackberry prematurely expiration, its 12days now still nothing has been done about it.....kindly help me look into d matter.....my no 08060347826 |
Re: MTN Customer Care Thread by ezebrightike: 11:22am On Feb 21, 2016 |
ezebrightike: Thank you mr. Jide, mtn did it but this was the msg I got "Y'ello, Your active BBC subscription will expire on Wed 08:50 PM, 16 Mar 2016. You have reached the fair usage threshold. Thank You!......the most amazing part of it is, I didn't use the subscription 4 even 2 hours before it was expired and now they are saying I have used up all my data....how can that be possible....please kindly help me look into it........08060347826 |
Re: MTN Customer Care Thread by Kerogen: 11:31am On Feb 21, 2016 |
Pls what code can I use to deactivate WAM.my Mb finishes b4 due date |
Re: MTN Customer Care Thread by CaptainMarvel(m): 7:35pm On Feb 21, 2016 |
MR. Jide I really dont understand the sort of scam by MTN. Yesterday, i received a message that I have received free 7 days BIS subscription which will expire 11 march. (I guess it was a compensation for the premature stoppage of my BIS weeks earlier). I quickly dialled *466*2# to turn off my data cos i dnt want a situation where they will drain my airtime and proceded to use my supposed bis only to discover after few minutes that my balance of about #600 have been wiped out. And even the supposed reconnected subscription doesnt connect to the internet. Here is my number Honestly, i am getting tired of all these mess. Dont have the time for all this data/airtime fuss thats why i ignored all the iphones and android frenzy and stuck to my BB. |
Re: MTN Customer Care Thread by CaptainMarvel(m): 5:24pm On Feb 22, 2016 |
CaptainMarvel:Please kindly look into this issue quickly. Havent recharge since cos I think they might wipe out the airtime again |
Re: MTN Customer Care Thread by Chility(m): 8:00pm On Feb 22, 2016 |
Mr. Jide please dont know what happened....have unsuscribed for the mtn music plus...but they keep deducting my money....please help me to unsucribe from any other plan except my current plan,this is the number 08035240455....Thanks |
Re: MTN Customer Care Thread by JideSM: 8:35am On Feb 23, 2016 |
Chility: Hi there, sorry to hear this. Your request has been successfully completed. |
Re: MTN Customer Care Thread by JideSM: 9:32am On Feb 23, 2016 |
Kerogen: Hi there, please dial *662# and follow the menu options to do this. |
Re: MTN Customer Care Thread by JideSM: 11:06am On Feb 23, 2016 |
ezebrightike: Hi There, I'm really sorry about this. I'm now working on this issue and will provide feedback shortly. |
Re: MTN Customer Care Thread by Nobody: 11:19am On Feb 23, 2016 |
MTN services have been very poor lately, can't browse fast on pc not talk of phone. Worst still, can't subscribe to the MTN 1GB for 24 hours with #150 any more.....keep on receiving reply like Y'ello, your subscription to unlimited 1G has failed. please retry by sending $SMSSubKeyWord$ to $SMSAccessNo$ this is after dialing *567*59#. The funny part is they keep sending me sms to subscribe....WHAT DO I DO? @ Mr. JideSM |
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