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MTN Customer Care Thread - Phones (192) - Nairaland

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Re: MTN Customer Care Thread by JideSM: 2:47pm On Mar 19, 2017
ariyibiolatunji:
hi jidesm,
i got an sms deduction notification on my line early yesterday morning, which i never did. Please stop whatever service it is.
08063565178
thanks

Hi ariyibiolatunji, i sincerely apologize for the inconvenience. Kindly share the content of the sms deduction notification for proper checks and resolution. Regards
Re: MTN Customer Care Thread by ariyibiolatunji: 3:50pm On Mar 19, 2017
JideSM:


Hi ariyibiolatunji, i sincerely apologize for the inconvenience. Kindly share the content of the sms deduction notification for proper checks and resolution. Regards
just an eocn your lastsms was charged0.0 whereas my balance was debited though i cant tell the precise amount
Re: MTN Customer Care Thread by Hidorano(m): 3:58pm On Mar 19, 2017
JideSM:


Hi Hidorano, so sorry to hear this. I will appreciate if you can provide the amount deducted, date and time you noticed the deduction to enable me assist further. Regards
tnx for ur quick response. Deduction of #50 each time i recharge withouth even telling me d reason... I notice the latest deduction around 4am today which i recharge around 1:30am
Re: MTN Customer Care Thread by kogbaski99: 4:56pm On Mar 19, 2017
Mtn has not changed yet so I can't do any business
Re: MTN Customer Care Thread by JideSM: 9:16am On Mar 20, 2017
ariyibiolatunji:

just an eocn your lastsms was charged0.0 whereas my balance was debited though i cant tell the precise amount

Hi ariyibiolatunji, checks on the line show you currently have Facebook Weekly Bundle Plan which is billed @ N25. Regards
Re: MTN Customer Care Thread by JideSM: 9:27am On Mar 20, 2017
Hidorano:
tnx for ur quick response. Deduction of #50 each time i recharge withouth even telling me d reason... I notice the latest deduction around 4am today which i recharge around 1:30am

Hi Hidorano, checks on the line revealed that you currently have an active MBlog Service Weekly plan on the line which is billed @ N50. Regards
Re: MTN Customer Care Thread by JideSM: 9:36am On Mar 20, 2017
kogbaski99:
Mtn has not changed yet so I can't do any business

Hi kogbaski99, i sincerely apologize for the inconvenience. Thank you for the feedback. However, i will appreciate if you can share the issue you are having with me via private message to enable me address appropriately. Regards
Re: MTN Customer Care Thread by Hidorano(m): 3:41pm On Mar 20, 2017
JideSM:


Hi Hidorano, checks on the line revealed that you currently have an active MBlog Service Weekly plan on the line which is billed @ N50. Regards
pls help me to deactivate it or any code i can use sir
Re: MTN Customer Care Thread by wunderkiind(m): 7:43am On Mar 21, 2017
Hello sir @JideSM,
sent you a pm. Thanks.
Re: MTN Customer Care Thread by JideSM: 9:28am On Mar 21, 2017
Hidorano:
pls help me to deactivate it or any code i can use sir

Hi Hidorano, please be informed that your request for deactivation has been completed. Regards
Re: MTN Customer Care Thread by JideSM: 10:01am On Mar 21, 2017
wunderkiind:
Hello sir @JideSM,

sent you a pm. Thanks.

Hi wunderkiind, please check your PM. I've replied. Regards

1 Like

Re: MTN Customer Care Thread by cardoso514: 4:03pm On Mar 21, 2017
Mtn Data Seller contact needed pls
Since there are so many fake ones,pls send name of some genuine Sellers of Mtn data.08024281222
Re: MTN Customer Care Thread by cardoso514: 4:06pm On Mar 21, 2017
Mtn Data Seller contact needed pls
Since there are so many fake ones,pls send name of some genuine Sellers of Mtn data.08024281222.
Re: MTN Customer Care Thread by ariyibiolatunji: 7:30pm On Mar 24, 2017
JideSM:


Hi ariyibiolatunji, checks on the line show you currently have Facebook Weekly Bundle Plan which is billed @ N25. Regards
i am aware of that and had it deactivated already, and that would not even occur like an eocn, this present issue occurred early saturday 18th march
Re: MTN Customer Care Thread by Ficco(m): 7:48am On Mar 25, 2017
Please how can I deactivate MTN pandora service that have been deducting N20 everyday from my credit balance?

Thank you.
Re: MTN Customer Care Thread by JideSM: 2:25pm On Mar 26, 2017
ariyibiolatunji:

i am aware of that and had it deactivated already, and that would not even occur like an eocn, this present issue occurred early saturday 18th march

Hi ariyibiolatunji, checks on the line revealed that there was no deduction on the provided date. However, you were billed N25 for Facebook weekly on the 17th March. Regards
Re: MTN Customer Care Thread by JideSM: 2:29pm On Mar 26, 2017
Ficco:
Please how can I deactivate MTN pandora service that have been deducting N20 everyday from my credit balance?

Thank you.

Hi Ficco, so sorry for the inconvenience. Please send the affected mobile number via PM to enable me assist. Regards
Re: MTN Customer Care Thread by JideSM: 2:47pm On Mar 26, 2017
cardoso514:
Mtn Data Seller contact needed pls
Since there are so many fake ones,pls send name of some genuine Sellers of Mtn data.08024281222

Hi cardoso514, please visit https://mtnbusiness.com.ng/sme/datashare for details on MTN SME data share. Regards
Re: MTN Customer Care Thread by morax101(m): 8:28pm On Mar 28, 2017
JideSM:


Hi cardoso514, please visit https://mtnbusiness.com.ng/sme/datashare for details on MTN SME data share. Regards


Kindly reply me on this thread

https://www.nairaland.com/3709008/mtn-4g-lte-biggest-scam/1
Re: MTN Customer Care Thread by badaru1(m): 11:09pm On Mar 28, 2017
I have been having this problem with my MTN sim for almost 2 weeks now. When am making or receiving calls, suddenly I will not be hearing the other party again, I have to cut the call and call again. Location is Festac town. I don't wether it's only me. I have Etisalat in the same phone but I don't have any problem with the sim when making or receiving call
Re: MTN Customer Care Thread by JideSM: 8:53am On Mar 29, 2017
badaru1:
I have been having this problem with my MTN sim for almost 2 weeks now. When am making or receiving calls, suddenly I will not be hearing the other party again, I have to cut the call and call again. Location is Festac town. I don't wether it's only me. I have Etisalat in the same phone but I don't have any problem with the sim when making or receiving call

Hi badaru1, i'm truly sorry about this experience. Please send your mobile number via PM to enable me look into this. Regards
Re: MTN Customer Care Thread by JideSM: 9:04am On Mar 29, 2017
morax101:



Kindly reply me on this thread

https://www.nairaland.com/3709008/mtn-4g-lte-biggest-scam/1


Hi morax101, i've checked your comment on the thread. Apologies for the inconvenience, Kindly send the affected mobile number via PM to enable me run a check. Regards
Re: MTN Customer Care Thread by Rufex07(m): 9:22am On Mar 29, 2017
Hello, JideSM

For over 6 months there has been #50 deductions on my phone. Sometimes it happens when I restart my phone while other times the deductions just happens. There are days that #150 is being deducted.

I have complained to customer care and visited a MTN CC center here (Agbara) several times but no remedy. Kindly help me look in this.

I'm contemplating on braking my Sim card if this issue continues unresolved.

Thanks.
Re: MTN Customer Care Thread by morax101(m): 10:03am On Mar 29, 2017
JideSM:



Hi morax101, i've checked your comment on the thread. Apologies for the inconvenience, Kindly send the affected mobile number via PM to enable me run a check. Regards

PM sent
Re: MTN Customer Care Thread by JideSM: 10:39am On Mar 29, 2017
Rufex07:
Hello, JideSM

For over 6 months there has been #50 deductions on my phone. Sometimes it happens when I restart my phone while other times the deductions just happens. There are days that #150 is being deducted.

I have complained to customer care and visited a MTN CC center here (Agbara) several times but no remedy. Kindly help me look in this.

I'm contemplating on braking my Sim card if this issue continues unresolved.

Thanks.

Hi Rufex07, so sorry about this experience. I'll appreciate if you can send your mobile number via PM to enable me run a check. Regards
Re: MTN Customer Care Thread by saxby(f): 11:34am On Mar 29, 2017
Mtn the fraudsters, lol...
Re: MTN Customer Care Thread by Earth2Metahuman: 12:42pm On Mar 29, 2017
Jidesm

When is mtn 4g getting reactivated in ibadan?

Couldn't pick any 4g signal for the past couple of months now. Even close to your office at challenge in ibadan.

I used to get reception at full bar around that area but now, nothing.
Re: MTN Customer Care Thread by nurez305(m): 6:19pm On Mar 29, 2017
JideSM please I am kind of sad now, I went to your office to swap my sim that is working perfectly to nano sim and the lady told me everything is fine now that I can now use the sim, immediately my old micro sim stop working and I am expecting the nano sim they gave to me to start working as well. On getting home now, I inserted the sim to my phone and it Is more than 40minute now there is no network on the sim.... I have tried switching it off and on and it is still the samething...please what is going on becos the lady that did the sim swap for me told me it will start working immediately... please I am expecting a lot of important call now..

Kindly assist me.... the number is
Re: MTN Customer Care Thread by nurez305(m): 8:41am On Mar 30, 2017
nurez305:
JideSM please I am kind of sad now, I went to your office to swap my sim that is working perfectly to nano sim and the lady told me everything is fine now that I can now use the sim, immediately my old micro sim stop working and I am expecting the nano sim they gave to me to start working as well. On getting home now, I inserted the sim to my phone and it Is more than 40minute now there is no network on the sim.... I have tried switching it off and on and it is still the samething...please what is going on becos the lady that did the sim swap for me told me it will start working immediately... please I am expecting a lot of important call now..

Kindly assist me.... the number is
JideSM
Re: MTN Customer Care Thread by JideSM: 9:31am On Mar 30, 2017
saxby:
Mtn the fraudsters, lol...

Hi saxby, permit me to correct this impression. I will appreciate if you can share the issue you are having with me to enable me look into this. Regards
Re: MTN Customer Care Thread by JideSM: 9:36am On Mar 30, 2017
Earth2Metahuman:
Jidesm

When is mtn 4g getting reactivated in ibadan?

Couldn't pick any 4g signal for the past couple of months now. Even close to your office at challenge in ibadan.

I used to get reception at full bar around that area but now, nothing.

Hi Earth2Metahuman, apologies for the inconvenience. Please be informed that currently the 4G LTE coverage areas are Lagos, Abuja and Port Harcourt ONLY. Other states will soon be covered. Regards

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