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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (595214 Views)
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Re: MTN Customer Care Thread by JideSM: 10:15am On Mar 30, 2017 |
nurez305: Hi nurez305, i sincerely apologize for the inconvenience. i'll contact you on this shortly. Regards |
Re: MTN Customer Care Thread by nurez305(m): 11:13am On Mar 30, 2017 |
JideSM:alright, thank you sir... still not having network up till now, I will be expecting you call |
Re: MTN Customer Care Thread by Enkaynwa(f): 5:40pm On Apr 01, 2017 |
Good day Jide, pls deactivate 07036164931 from gadget care. Thanks |
Re: MTN Customer Care Thread by Richie0974: 7:12pm On Apr 02, 2017 |
JideSM good evening, i made a recharge of #400 on my line this evening only for me to receive a message that #100 for Game+ weekly had been deducted the message included a stop to 2200 to cancel it which I sent. I felt the #100 was no big deal then I switched off and on my phone again only for me to find another deduction on my line for the same thing I just unsubscribe from. I didn't even subscribe to it in the first place but the first deduction didn't mean much as it might happen sometimes but then why the second, does that mean whenever I switch off and on my phone another #100 will be deducted? Please do something about this and a refund will be most appreciated. My number is 08106082475. |
Re: MTN Customer Care Thread by JideSM: 8:02am On Apr 03, 2017 |
Enkaynwa: The service has been deactivated as requested. |
Re: MTN Customer Care Thread by JideSM: 8:39am On Apr 03, 2017 |
Richie0974: I am sorry you experienced such issue. You have been refunded N100 back to your line for the deduction. Also there is a caller tune on your line, that is still active on your line pending your confirmation that you do not want such. |
Re: MTN Customer Care Thread by Richie0974: 9:58am On Apr 03, 2017 |
JideSM: Wow, You're doing a great job, thank you. I know about the caller tune, it's not a problem. I was skeptical about any refund in the first place but this has cleared the doubts. Gracias. |
Re: MTN Customer Care Thread by JideSM: 10:01am On Apr 03, 2017 |
nurez305: Hi Nurez, having checked your line, it shows you can make calls and MTN confirmed that the issue has been resolved seeing you were called. Once again i am sorry you had such experience |
Re: MTN Customer Care Thread by Nobody: 12:09pm On Apr 03, 2017 |
JideSM:Thanks boss |
Re: MTN Customer Care Thread by Rufex07(m): 4:39pm On Apr 03, 2017 |
Hello JideSM. I complained last week of #50 deductions on my phone. I just opened my phone around 4 pm today to see another cut in my credit. Please kind help check my line. My number is o8io9293678. Thanks. |
Re: MTN Customer Care Thread by Kaslyni: 9:25pm On Apr 03, 2017 |
Hey Jide... pls do you think it possible for an MTN sim only used for data hence without contacts and is without a SIM pack (cus I cant find it) to be swapped succesfuly? I inserted my sim haven bought a recharge card for it and it refused registering on the network showing a red "x" on the network bar... meanwhile it was perfect the previous day |
Re: MTN Customer Care Thread by ogajaki(m): 6:47am On Apr 04, 2017 |
Hello jide. I own a shop. And i will like to start mtn sim registration. Pls how do i go about it. Will i be buying the sims and also how is the payment done |
Re: MTN Customer Care Thread by JideSM: 9:16am On Apr 05, 2017 |
Rufex07: Hi Rufex07, apologies for the inconvenience. I'd like you to confirm if you received any sms after the deduction. If yes, kindly state the content to enable me assist further. Regards |
Re: MTN Customer Care Thread by JideSM: 9:19am On Apr 05, 2017 |
Kaslyni: Hi Kaslyni, i'm truly sorry for the inconvenience. Actually, PUK is one of the requirements for a successful sim swap. However, i will appreciate if you can send the affected mobile number via PM to enable me check. Regards |
Re: MTN Customer Care Thread by JideSM: 9:35am On Apr 05, 2017 |
ogajaki: Hi ogajaki, i will advise you visit the nearest MTN Walk-in centre for further assistance. Regards |
Re: MTN Customer Care Thread by Damayor12(m): 9:56am On Apr 05, 2017 |
Hello JideSM, I observed I wasn't given 1.5gb Device bonus, when I subscribed for monthly data using *131*106# I was just given 1.5gb (Main data) for 1k. That's unusual, please explain. Thanks |
Re: MTN Customer Care Thread by absky5(m): 11:00am On Apr 05, 2017 |
Hello JIDESM, anytime I subscribed for the night plan around 3 am , u guys will deduct the #25 and I won't be able to use the data at all.... Sometimes I will switch off my phone and on it but it's still the same thing.....This has happened like 4 times dis year....... Anytime I call d customer care they will tell me dat I was ae to use the data which I did not......... |
Re: MTN Customer Care Thread by Kaslyni: 2:12pm On Apr 05, 2017 |
JideSM:08062153564 thanks. |
Re: MTN Customer Care Thread by Rufex07(m): 2:13pm On Apr 05, 2017 |
JideSM: The SMS states - The SMS sent was charged at #50. The SMS doesn't save, it comes like a flash and leaves after few seconds. Thanks. |
Re: MTN Customer Care Thread by JideSM: 10:13am On Apr 06, 2017 |
Damayor12: Hi Damayor12, so sorry that this happened. Please be informed that with effective from March 25th, the device bonus has been revised to 20% data bonus for 3 months. However, kindly send your mobile number via PM to enable me assist further. Regards |
Re: MTN Customer Care Thread by JideSM: 10:39am On Apr 06, 2017 |
absky5: Hi absky5, apologies for the inconvenience. Please send your mobile number via PM to enable look into this. Regards |
Re: MTN Customer Care Thread by JideSM: 11:48am On Apr 06, 2017 |
Kaslyni: Hi Kaslyni, i've checked the line and it's ok on the system. You can try the sim with a different device. Regards |
Re: MTN Customer Care Thread by JideSM: 12:33pm On Apr 06, 2017 |
Rufex07: Hi Rufex07, checks on your line revealed that you were billed N50 for Xtra time fee. Regards |
Re: MTN Customer Care Thread by absky5(m): 1:43pm On Apr 06, 2017 |
JideSM:I have done that |
Re: MTN Customer Care Thread by Kaslyni: 2:54pm On Apr 06, 2017 |
JideSM:Thanks for your effort bro... seeing my SIM appears OK on your system I think I should mention that I noticed a crack on the chip which I believe makes the SIM unable to work hence my first question about the posibiaility of succesfuly swapping it. |
Re: MTN Customer Care Thread by Rufex07(m): 5:43pm On Apr 06, 2017 |
JideSM: The Extra time fee was borrowed. Please if you check closely there are other deductions that involved #50. Also if I have any subscription that is on, kindly help unsubscribe it. Thanks. |
Re: MTN Customer Care Thread by Emmydrizzy(m): 9:57pm On Apr 06, 2017 |
Hello... I got a new phone(xiaomi redmi note 4x) and I can't use it to browse I have over 1gig in the sim and it browses on other phones except my new phone...I need immediate assistance |
Re: MTN Customer Care Thread by Rapsowdee01(m): 11:56pm On Apr 06, 2017 |
JideSM.... My browsing is very slow and i just subbed this evening.... What's wrong |
Re: MTN Customer Care Thread by JideSM: 9:48am On Apr 07, 2017 |
Emmydrizzy: Hi Emmydrizzy, so sorry to hear this. Kindly send your mobile number via PM to enable me assist. Regards |
Re: MTN Customer Care Thread by JideSM: 9:51am On Apr 07, 2017 |
Rapsowdee01: Hi Rapsowdee01, i sincerely apologize for this experience. Kindly send your mobile number and device type via PM to enable me look into. Regards |
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