Please I need a solution to this challenge I'm facing with MTN. They keep putting me on an auto data subscription. I will load airtime and hope to use it to make calls but before I know it, I'll get an sms telling me that "a successful auto renewal has taken place". I have tried many times to send NO131 to 131 but it never goes through. Please help me out. My number 08062358903. Thanks

macdon4all:
av done a swap already but haven't noticed any change Sha

So sorry macdon4all, please send your mobile number via the private message to enable me assist. Regards

kinglee007:
Please I need a solution to this challenge I'm facing with MTN. They keep putting me on an auto data subscription. I will load airtime and hope to use it to make calls but before I know it, I'll get an sms telling me that "a successful auto renewal has taken place". I have tried many times to send NO131 to 131 but it never goes through. Please help me out. My number 08062358903. Thanks

Hi kinglee007, i sincerely apologize for the inconvenience. Please be informed that the auto-renewal feature has been deactivated as requested. Regards

JideSM:


Hi kinglee007, i sincerely apologize for the inconvenience. Please be informed that the auto-renewal feature has been deactivated as requested. Regards

Thanks bro. I really appreciate.

shadeyinka:
Here is an unsolicited text I received from MTN this afternoon. I did not subscribe to anything.

[img]https://4.bp..com/-QZyg0LVmPas/WU29RmEC8RI/AAAAAAAAAKs/hjRzPSlz9nYySCvShiR-29Zul5La7HpBwCLcBGAs/s1600/Screenshot_4.jpg[/img]

Can one sue them to Court?
Is it worth the effort?
Should I just text STOP SYB to 55341?

This is not the first time MTN is doing this. How can one channel this to NCC, this robbery must stop.

Lawyers on the house, Nairalanders over to you

Oluwaseydex:
it happened that I loaded a 800 recharge card on my sim on Monday 30th may.Mtn deducted 55naira out of the money for an unknown reason,I kept my calm I didn't call them since I had much more on my sim.I slept and woke up the following day to transfer 200 to a friend of mine only to discover that they have deducted 400naira.I called the customer care to know the reason and after waiting for over 16 minutes,a girl finally picked up.I explained my plight to the girl and she told me I subscribed for some plans.music plus,SME VP device bundle of a thing which I didn't subscribed to.I told her to deactivate it for me and I asked about a refund and she said no refund could be made.I was dumbfounded about this act of injustice.The plan which I didn't use nor suscribe for and was charged out of my money.am sure if had been other networks they would made a refund.The money is not the problem but i just want people to know what this network provider is extirting us Nigerians.
Below is the message they sent for deactivating the plans.
Mods help me tag it to the necessary place so as to stop this network provider from extorting money from us.

Hope this helps..

How to Cancel All MTN Annoying Subscriptions Deducting Your Airtime
How to Cancel All GLO Annoying Subscriptions Deducting Your Airtime
How to deactivate all Etisalat services to stop deducting your money

On your MTN line, simply dial this code *131*201#. You will receive a message saying You hace successfully activated data suspension... Congrats. The problem is solved now. Dial this code *131*200#. The settings will be reset and you'll be able to browse with your credit.

TechZuma

JideSM:


Hi Niniac62

Hi JideSM, have bn trying to activate night browsing but it keeps telling me that it's only for pulse subscribers of which I am one. Please can u look into it. 0813 516 2267..

pls how can i retrieve my mtn share nd sell pin my number is 08131656404

JideSM:


So sorry macdon4all, please send your mobile number via the private message to enable me assist. Regards

it is with anger in my heart that I make this complain to you! in my village people are not allowed to make/receive calls, browse, text etc. this problem is as a result of "Lack of Mast" and has been affecting the villagers of in that community for over 10years. I've sent numerous messages to MTN via their twitter handle. all they tell me is that their support team is on it( since a year + now. Nothing has been done there. the Name of the community is Lorji in Aboh-Mbaise Local Government of Imo-state(it is comprised of up to 5 villages). this problem has caused great problem to them since there is no way to call for help
from Police, doctors etc.. when one is in trouble. please we need a Mast. why the isolation?

tayoccu:
Y'ello Nairalanders,

We are using this thread as another channel to help, listen and learn from existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and suggestions here, JideSM and I will do our best to make sure you get satisfactory response.

Welcome to the new World!

it is with anger in my heart that I make this complain to you! in my village people are not allowed to make/receive calls, browse, text etc. this problem is as a result of "Lack of Mast" and has been affecting the villagers of in that community for over 10years. I've sent numerous messages to MTN via their twitter handle. all they tell me is that their support team is on it( since a year + now. Nothing has been done there. the Name of the community is Lorji in Aboh-Mbaise Local Government of Imo-state(it is comprised of up to 5 villages). this problem has caused great problem to them since there is no way to call for help
from Police, doctors etc.. when one is in trouble. please we need a Mast. why the isolation?

Thumbs up JideSM for the good work on here

Would like to know if there's a twitter bundle from mtn and how to subscribe to it.

If there's any that supports WhatsApp, Instagram and twitter, kindly bring it to my knowledge. Thanks

Hello mtn, please I need to unsubscribe from a data subscription that has been deducting my 200 naira every day. I have tried to do that myself but it's not going through. My number is 08039322967. Thank you

Niniac62:

Hi JideSM, have bn trying to activate night browsing but it keeps telling me that it's only for pulse subscribers of which I am one. Please can u look into it. 0813 516 2267..

So sorry to hear about this.
Your line is on the correct tariff. May I know the code you dialed to activate the Pulse night data?

hopebacy:
pls how can i retrieve my mtn share nd sell pin my number is 08131656404

You will be contacted shortly on this.

logadims:
it is with anger in my heart that I make this complain to you! in my village people are not allowed to make/receive calls, browse, text etc. this problem is as a result of "Lack of Mast" and has been affecting the villagers of in that community for over 10years. I've sent numerous messages to MTN via their twitter handle. all they tell me is that their support team is on it( since a year + now. Nothing has been done there. the Name of the community is Lorji in Aboh-Mbaise Local Government of Imo-state(it is comprised of up to 5 villages). this problem has caused great problem to them since there is no way to call for help
from Police, doctors etc.. when one is in trouble. please we need a Mast. why the isolation?

I am truly sorry for the experience you have had with this issue.
Please PM your phone number to enable me track it and work on a resolution with our network team.

forandy:
Thumbs up JideSM for the good work on here

Would like to know if there's a twitter bundle from mtn and how to subscribe to it.

If there's any that supports WhatsApp, Instagram and twitter, kindly bring it to my knowledge. Thanks

Y'ello. Yes we do have Social Media bundles for Whatsapp, Twitter, Facebook, 2GO, WeChat, Eskimi and Nimbuzz.
Each cost N25 for daily, N50 for weekly and N150 for monthly subscriptions.
Simply dial *662# and follow the menu prompts to activate the one you prefer.
More details here http://www.mtnonline.com/products-services/value-added-services/goodybag-social

Kutenluvly:
Hello mtn, please I need to unsubscribe from a data subscription that has been deducting my 200 naira every day. I have tried to do that myself but it's not going through. My number is 08039322967. Thank you

Y'ello.
So sorry to hear this.
I have deactivated the auto-renewal of your 100MB Daily Plan. The bundle will no longer be renewed.

JideSM:


So sorry to hear about this.
Your line is on the correct tariff. May I know the code you dialed to activate the Pulse night data?

Sent Night to 131...surprisingly i sent it this morning and it went thru' but throughout yday and other days, it keeps telling me it's for pulse subscribers.

Niniac62:

Sent Night to 131...surprisingly i sent it this morning and it went thru' but throughout yday and other days, it keeps telling me it's for pulse subscribers.

Thanks for the feedback.
There could have been a downtime on the service on those days. Glad to know you were successful with it this morning.
We are here to assist should you encounter issues with accessing the service subsequently.

Thank you for choosing MTN.

JideSM:

Thanks for the feedback.
There could have been a downtime on the service on those days. Glad to know you were successful with it this morning.
We are here to assist should you encounter issues with accessing the service subsequently.

Thank you for choosing MTN.

Thanks

JideSM:


I am truly sorry for the experience you have had with this issue.
Please PM your phone number to enable me track it and work on a resolution with our network team.

08038902093

logadims:
08038902093

We have an update on your reported issue.
Please provide a contact phone number I can reach you on.

hopebacy:
pls how can i retrieve my mtn share nd sell pin my number is 08131656404

Y'ello
Your new PIN has been sent to you. Please confirm.

JideSM:

We have an update on your reported issue.
Please provide a contact phone number I can reach you on.

08038902093- that's my number

HI...i am unable to make calls out as its saying i am not allowed to call this number. Please help. My number is 081*****

phemmy26:
HI...i am unable to make calls out as its saying i am not allowed to call this number. Please help. My number is 08134640645

Its a general issue as I learnt.
I am facing same issue at the moment

phemmy26:
HI...i am unable to make calls out as its saying i am not allowed to call this number. Please help. My number is 08134640645

Y'ello.
I am very sorry about this.
We are aware of the issue and our support teams are working to get it resolved. Please bear with us.

JideSM:

Y'ello.
I am very sorry about this.
We are aware of the issue and our support teams are working to get it resolved. Please bear with us.

OK.thanks very much. Please can you edit my number that was quoted cos of spammers. Thank you

pillarmaria:

Its a general issue as I learnt.
I am facing same issue at the moment

yea, just figured out now. please can you edit my phone number that was quoted in your post while replying me. thanks alot

I subscribed for the mtn 700mb for 500n on mtn pulse since Saturday but I've been unable to browse wit it . I borrowed mb and I was able to browse but d main 700mb Im not able to use it 09065848189

izic911:
I subscribed for the mtn 700mb for 500n on mtn pulse since Saturday but I've been unable to browse wit it . I borrowed mb and I was able to browse but d main 700mb Im not able to use it 09065848189

Hi izic911, i'm truly sorry about your inability to browse. Your line has been refreshed on the system. kindly restart your device or power off and on. let me know if the issue persists. Regards

How can I cancel auto renewal on Whatsapp weekly

directonpc:
How can I cancel auto renewal on Whatsapp weekly

Hi directonpc, please note that auto-renewal cancellation is not applicable. However, you can unsubscribe or deactivate the service by simply texting NOWAW to 131. In addition, you can also dial *662# then follow the prompt. Regards