Hello JideSM, I can't access my sim card, There has been no network on the sim for the past 5 hours now and when I switched to a smaller phone and I try calling my number it keeps saying Switched Off. Please fix this. I have sent you a mail earlier

Ccanyanwu:

Please is the mtn happy hour night browsing back and better now?

Hi Ccanyanwu, yes please. You can text Night to 131 ONLY available on MTN Pulse. Regards

Iamsheye:
please how do i retrieve my lost mtn line

Hi Iamsheye, i'm truly sorry about your lost line. Please visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

JideSM:


Hi Iamsheye, i'm truly sorry about your lost line. Please visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

ok thanks

TheTega:

Hello JideSM, I can't access my sim card, There has been no network on the sim for the past 5 hours now and when I switched to a smaller phone and I try calling my number it keeps saying Switched Off. Please fix this. I have sent you a mail earlier

Hi TheTega, so sorry for the inconvenience. I've replied your private message. Please check. Regards

I apologize for the inconvenience experiences. Please respond with your telephone number so that I can assist you with your request (if it is yet to resolved). Thanks.

lynkyinka:
Hello Mr JideSm

I need to be deactiviated from MTN CALLERFEEL WEEKLY service
I've tried unsuccessfully many times cos I still get charged #50 every week

JideSM:


Hi Ccanyanwu, yes please. You can text Night to 131 ONLY available on MTN Pulse. Regards

Thank you

what are the latest tariif plans please for calls

JideSM, my sim all of sudden is not showing in my phone
I have inserted it in 3 different IT ON SHOWING INSERT SIM

odrims:
what are the latest tariif plans please for calls

Hi odrims, The tariff plans currently available are MTN Pulse, MTN XtraSpecial, MTN BetaTalk and MTN XtraValue.
1.MTN Pulse is prepaid tariff plan that allows customers make calls at a FLAT rate of 11kobo/sec for calls ACROSS ALL local Networks in Nigeria after spending NGN10 daily. To Migrate dial *406*1# OR TEXT 406 TO 131
SMS to all local Networks in Nigeria will cost you N4.
2. MTN BetaTalk is prepaid tariff plan that rewards customers with 150% airtime bonus on every recharge below N100 and 250% airtime bonus on recharges from N100 and above. Calls would be charged at 42kobo/sec to all local Networks in Nigeria from the main and bonus airtime. Dial *123*2*6# to migrate or BT TO 131.
3. MTN Xtraspecial is a prepaid tariff plan that allows you enjoy a flat rate of 15kobo/sec for calls to all local Networks in Nigeria and to some selected international destinations from the very first second. Dial *408*1# or text 408 to 131 to migrate.
4. MTN Xtravalue tariff Plan is a plan that rewards you airtime for National SMS & calls, International calls to selected destinations and volumes of data for browsing after subscribing to xtraValue bundle plan.
The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime). You can purchase any XtraValue bundles by dialing *131*2#. Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate(National calls will be charged at 20k/sec, standard International call rate and National SMS at N4).

Lordemperoris100:
JideSM, my sim all of sudden is not showing in my phone

I have inserted it in 3 different IT ON SHOWING INSERT SIM

Hi Lordemperoris100, i sincerely apologize for the inconvenience. Kindly visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

Please MTN stole my money even after I warned them about subscribing me to a stuff I never asked of. You said I should pm you my number. My number is 07032446904

jmichlins:
Please MTN stole my money even after I warned them about subscribing me to a stuff I never asked of. You said I should pm you my number. My number is 07032446904

Hi jmichlins, so sorry for the inconvenience. Checks on your line show that you were billed for Divine Messages service. However, the service is no longer active on the line. Regards

hi jidesm, kindly update with d latest share n sale transaction charges.

JideSM:


Hi jmichlins, so sorry for the inconvenience. Checks on your line show that you were billed for Divine Messages service. However, the service is no longer active on the line. Regards

and who subscribed me to such. I called MTN severally warning you people to deactivate any vas active on my line and the agents I spoke with denied any knowledge of such service only for me to recharge and you stole my money. Please I need it back

JideSM:


Hi jmichlins, so sorry for the inconvenience. Checks on your line show that you were billed for Divine Messages service. However, the service is no longer active on the line. Regards

It's like the night browsing ( N25/500mb) for mtn pulse users is gone for good cause today 500mb was deducted from my monthly subscription instead of the one I paid for. So sad right now

alex81:
hi jidesm, kindly update with d latest share n sale transaction charges.

Hi alex81, see details here: http://www.mtnonline.com/products-services/value-added-services/share-and-sell

Ccanyanwu:

It's like the night browsing ( N25/500mb) for mtn pulse users is gone for good cause today 500mb was deducted from my monthly subscription instead of the one I paid for. So sad right now

So sorry to hear this, Ccanyanwu. Please PM your phone number for further assistance with this.

.

Ccanyanwu:

07033548895

A refund of the deducted amount for Happy Hour has been made to you.

Please be informed that the Happy Hour data now works only if there is no active data bundle on your line.
If you activate Happy Hour data while having an active bundle, you will be billed from your bundle when you try to browse the internet within the happy hour period.

Apologies once again for any inconvenience caused and thank you.

JideSM:


A refund of the deducted amount for Happy Hour has been made to you.

Please be informed that the Happy Hour data now works only if there is no active data bundle on your line.
If you activate Happy Hour data while having an active bundle, you will be billed from your bundle when you try to browse the internet within the happy hour period.

Apologies once again for any inconvenience caused and thank you.

Thank you

JideSM, Please my mum has been complaining that N50 is being deducted from her line every week for subscription she didn't know how it started. She has tried to stop it by following the instruction on the message which says to send kleek7 to 54881 but to no avail. Please help cos the poor old woman is currently frustrated. Her number is 08033390874. Thanks

Hello Jidesm, it's been a while I used the share n sell service so I seem to have forgotten the password. Could you please help me reset the pin? I don't have the puk anymore

Please is the MTN data share service still functional? I got 2 different response from your Twitter reps. Also how do I become a MTN data reseller?

othenok:
JideSM, Please my mum has been complaining that N50 is being deducted from her line every week for subscription she didn't know how it started. She has tried to stop it by following the instruction on the message which says to send kleek7 to 54881 but to no avail. Please help cos the poor old woman is currently frustrated. Her number is 08033390874. Thanks

Hi othenok, so sorry for the inconvenience. Checks revealed that the service is no longer available on the line. In addition, you can dial *447# or *123*5# to manage value added services. Regards

busar:
Hello Jidesm, it's been a while I used the share n sell service so I seem to have forgotten the password. Could you please help me reset the pin? I don't have the puk anymore

Hi busar, apologies for the inconvenience. Please send the affected mobile number via PM to enable me assist. Regards

nenergy:
Please is the MTN data share service still functional? I got 2 different response from your Twitter reps. Also how do I become a MTN data reseller?

Hi nenergy, please visit https://mtnbusiness.com.ng/sme/datashare for details on MTN SME Data Share. Regards

need ur help Jidesm, want to retrieve mtn line. What do i need to bring to ur office

latestguy:
08035317926 when ever I recharge mtn they deduct 100 from my account which is unfair pls help stop this thing if not I will dump u definitely

Hi latestguy, so sorry for the inconvenience. Checks revealed that you were billed for 30MB 1-Day Mobile Data plan. Kindly dial *131*4# to check your data balance. Regards

olu4life:
need ur help Jidesm, want to retrieve mtn line. What do i need to bring to ur office

Hi olu4life, please visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

JideSM:


Hi olu4life, please visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

PUK bawo? Where i wan see that one? Did u guys know dat 90% dont keep their sim pack any longer?