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Re: MTN Customer Care Thread by directonpc(m): 10:07am On Jun 29, 2017 |
JideSM:thanks. |
Re: MTN Customer Care Thread by Esji80(m): 10:09am On Jun 29, 2017 |
JideSM: Good Morning sir, I am on MTN BetterTalk.Despite having enough data,whenever I browse MTN zaps my credit(Main balance and bonus). MTN has been doing this to me for long. How do I stop it? 1 Like |
Re: MTN Customer Care Thread by JideSM: 11:48am On Jun 29, 2017 |
Esji80: Hi Esji80, please be informed that the Beta talk bonus airtime takes priority over active Data bundle. All chargeable activities (data,sms,calls) are billed first billed from the Beta talk bonus airtime. Let me know if you need more clarification. Regards |
Re: MTN Customer Care Thread by Cassie75: 1:21pm On Jun 29, 2017 |
Hi JideSM...how can one check chats on mtn care line...I just spoke with one Fola now...and boy ...he was rude...needed him to check my bundle balance because I use an iPad Air...he asked me all sorts of questions...and when I couldn't remember the year I got the line.he rudely told me he can't help....I mean just to check my data bundle....I then asked to speak to a supervisor...he declined. The only reason I am writing this cos I didn't get his last name....what on earth is he doing in customer care...I just spoke to him about 20 minutes ago.. cheers |
Re: MTN Customer Care Thread by JideSM: 2:10pm On Jun 29, 2017 |
Cassie75: Hi Cassie75, i sincerely apologize about this experience. Please provide your mobile number to enable me reach you. Also note that in order to be able to check your data balance or purchase bundles on IPAD, you would have to upgrade your sim to 128k SIM by visiting the nearest MTN Walk-in centre to perform a sim swap. Regards |
Re: MTN Customer Care Thread by Nobody: 7:58pm On Jun 29, 2017 |
Hi JideSM, Good pm. I did as you told me regarding my data issue but to no avail. After exhausting the daily subscription that I purchased, I could not be able to browse again whereas the monthly subscription remains as it was. I guess you guys don't have any other solution for this issue since you said you can't activate it at your end.? |
Re: MTN Customer Care Thread by Ebubemg(m): 7:21am On Jun 30, 2017 |
Hello, is mtn going to activate 4g volte anytime soon? |
Re: MTN Customer Care Thread by JideSM: 8:50am On Jun 30, 2017 |
Vianaija: Hi Vianaija, as discussed yesterday. Kindly note that the 1.5GB data bundle plan has been deactivated. You would have to activate a new data bundle plan. Regards |
Re: MTN Customer Care Thread by JideSM: 9:26am On Jun 30, 2017 |
Ebubemg: Hi Ebubemg, i will keep you posted |
Re: MTN Customer Care Thread by Nobody: 10:54am On Jun 30, 2017 |
JideSM: This is pure scam, how can you tell me that the data I purchased with my own money was deactivated and a whole MTN could not do anything about that? And you're now telling me to purchase a new data where by the one I already purchased was deactivated. This ain't right sir, you people should try and activate my data for me or you admit it that MTN is a scam network period! |
Re: MTN Customer Care Thread by aminauiade: 12:11pm On Jun 30, 2017 |
eg |
Re: MTN Customer Care Thread by JideSM: 12:37pm On Jun 30, 2017 |
aminauiade: Hi aminauiade, i'm truly sorry that this happened. You will be contacted shortly. Regards |
Re: MTN Customer Care Thread by directonpc(m): 8:46pm On Jun 30, 2017 |
JideSM:greetings, please how do I ask for refund of my money when I dialed *904*amount# and get a transaction failed sms yet my bank account was debited? |
Re: MTN Customer Care Thread by JideSM: 11:53am On Jul 01, 2017 |
directonpc: Hi directonpc, so sorry that this happened. Kindly note that there is an automated reversal process for failed airtime transaction. However, please contact your bank if you are not credited after 24 hours. Regards |
Re: MTN Customer Care Thread by directonpc(m): 1:16pm On Jul 01, 2017 |
JideSM:okk. Thank you |
Re: MTN Customer Care Thread by disciple1(m): 4:04pm On Jul 01, 2017 |
Hi, I’m using Dingtone now. Free calls and messages, such amazing! Download it from http://dingtone.me/fwa?i=kr4Mwx |
Re: MTN Customer Care Thread by nurez305(m): 9:14am On Jul 03, 2017 |
@Jidesm please you people keep stealing my data on my modem, the last time I had data of 1 gig plus and when I tried to use it, it didn't connect, I kept quiet, samething happen again yesterday when you wipe all my data that suppose to expire on 19th. Please I need an explanation to this on why my data is been wipe on my mtn mifi The number is 09064946953 |
Re: MTN Customer Care Thread by JideSM: 11:02am On Jul 03, 2017 |
nurez305: Hi nurez305, apologies for the inconvenience. Kindly provide an alternative mobile number to reach you for assistance. Regards |
Re: MTN Customer Care Thread by nurez305(m): 7:01pm On Jul 03, 2017 |
JideSM: |
Re: MTN Customer Care Thread by mesoprogress(m): 9:24pm On Jul 03, 2017 |
It is little things that make a nation great. Do you know several days after data expiry, these guys had the audacity to zap my money , and open their mouth to tell me I should have cancelled auto-renewal ! Something they subscribed by themselves, same renewal I intentionally allowed not to auto-renew after expiry. I bought MTN one week Data Bundle of 750MB for N500 on my number (080*******) on the 20th of June 2017. They automatically enrolled me for auto-renewal (unsolicited subscription). This data exhausted and got expired on the 27th June. They sent me a message that the data has expired and could not auto-renew due to insufficient credit. I did not want the auto-renewal so I let it go. On the 1st of July 2017, I loaded N1200 airtime. Within minutes I received a message that my one week Data Bundle of 750MB has been auto-renewed and N500 deducted from my airtime balance . Something that expired four days earlier ! I immediately put a call across MTN customer care line to reverse the transaction, that the money is not meant for that. In fact I turned off my data to avoid it being used . The customer care representative now told me that I should have unsubscribed from auto renewal that they do not reverse data bundle once purchased . I now outlined some points to him: 1. It is your organisation that subscribed me to auto-renewal , I did not ask for it and therefore not under any obligation to to cancel it . MTN should give me opportunity to choose auto-renewal by myself. I am not constrained to cancel what I did not activate. 2. The data expired as at when due , and your organisation sent me a message that you could not renew due to insufficient airtime. Logically , I thought that was the end of it. Charging me several days after expiry is plain illegal 3. You do not lose any money by reversing it , and the money will still be used within MTN network, it is not as if you are transferring it back to my bank account. Unfortunately, MTN customer care did not deem it fit to reverse the transaction and insisted to subscribing me to a service I did not want. Cc JideSM 1 Like |
Re: MTN Customer Care Thread by youngscholar(m): 2:17pm On Jul 04, 2017 |
I created a bot that answers MTN customers complaint, you guys should check it out www.fb.com/mtnboltng |
Re: MTN Customer Care Thread by JideSM: 12:08pm On Jul 05, 2017 |
Please confirm if it has been resolved for you. directonpc: |
Re: MTN Customer Care Thread by directonpc(m): 12:41pm On Jul 05, 2017 |
JideSM:the money deducted from my bank balance was reversed. Thanks! 1 Like |
Re: MTN Customer Care Thread by JideSM: 1:18pm On Jul 05, 2017 |
Y'ello Mesoprogress, I am sorry that you have this experience. Please note that all MTN Data Plans are placed on Auto-Renewal policy as stated on MTN Website. Also, the code to opt of the renewal is made available therein. The reversal is possible if it had not been used and expired. Should you face any challenge using our services, please contact me here for review and resolution. Thank you for your understanding. mesoprogress: |
Re: MTN Customer Care Thread by endtime1(m): 1:24pm On Jul 05, 2017 |
why is Mtn network bad for browsing in my area baruwa ipaja lagos |
Re: MTN Customer Care Thread by mesoprogress(m): 1:29pm On Jul 05, 2017 |
JideSM:Hope you read my post. I am under no obligation to unsubscribe from what l did not subscribe for. Besides, the auto renewal date has long passed. I have already laid a complaint with NCC. If they don't handle it well, I will consider a redress in court . No joking |
Re: MTN Customer Care Thread by JideSM: 1:48pm On Jul 05, 2017 |
Remember that Auto-Renewal has no date, it is renewed as soon as there is enough credit to permit the renewal. Subscribing for any Data Plan means subscribing to its renewal. This is stated on Data Plans Terms & Conditions on MTN website. Like I wrote earlier, clarity will always be provided via this thread as I am always available for your service. mesoprogress: |
Re: MTN Customer Care Thread by minniekennie: 1:50pm On Jul 05, 2017 |
hmmm |
Re: MTN Customer Care Thread by JideSM: 1:58pm On Jul 05, 2017 |
endtime1: I am very sorry about this. Please PM your full address in the reported location, the error message, your device type, some other affected phone numbers in the area. Thank you. |
Re: MTN Customer Care Thread by mesoprogress(m): 3:16pm On Jul 05, 2017 |
JideSM:Thanks for the clarification. Unless they reverse the airtime within reasonable time, they would come to present their terms and conditions in the court. No wahala |
Re: MTN Customer Care Thread by Nobody: 5:15pm On Jul 05, 2017 |
Please how do I change my line from prepaid to post paid. Thank you. |
Re: MTN Customer Care Thread by JideSM: 10:30pm On Jul 05, 2017 |
cnnelo: Hi cnnelo , to migrate from Pre-paid to Post-Paid plan, you need to provide the following: • A form of identification (Drivers’ license, National ID card, voter’s registration card and international passport), • Two coloured passport, • Utility bill – PHCN, tenancy agreement or water rate. • A duly signed activation form, • If it is a corporate line, you will need to present an authorization letter from your company. Your request will be completed within 48 hours. OR Visit the MTN website to download the MTN postpaid Subscriber Activation form, new activation form and bank confirmation form Send the completed forms with the scanned documents to mtncreditservices@mtnnigeria.net |
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