venorite: If your bank gives you problem while trying to use the use the Internet banking, YOU NEED A NEW BANK. Op when it comes to Internet banking and banking as a whole DIAMOND BANK is the way forward. They have the best mobile app and you don't need a token to do transactions. Their app is also secured with 3 layer security. Try them out

slightlyMad: 1. The menu is poorly implemented for mobile, ALL mobile.
When trying to select a service on the left, once you touch the collapsible, it opens fine, when you touch the service, it loads fine, but when you scroll down the main view to transact, the menu pops open again which means you have to scroll down more.
when you scroll down more, the menu hides itself again so you have to scroll back up.
I have call their customer service and all they do it "we will forward it to the right department"
this problem is almost a year old now.

2. There are so many distractions, adverts, heavy data consuming graphics that can be implemented with CSS and still look great.

3. GTbank till date is unable to securely implement their payment gateway- GTPay.
The gateway is very insecure as there is absolutely no webservice or API to query transactions till date.
They expect the developer to login to their online account manually to verify orders, though they forward transaction statuses back to your return URL, They implemented this on the clientside. (imagine forwarding successful transaction details back to merchants with the help of the client's browser...lol learners.)

4. Do you know that if you dial *737*500# on your mobile phone, Your phone will be credited with cash deducted from your bank account?
No token is required. The problem with this approach is for instance Dad leaves his phone behind and a broke son decided to borrow credit from dad's account. He dials the code, loads dad's phone with N5000 and transfers the credit to a proxy who laters converts the credit to cash.
I can imagine how these guys just leave such a huge security gap on every account all in the name of innovations (I complained, nothing has happened till date)

5. Logging users out every 60 seconds of inactivity is not security sir, so also is disabling right clicks, At times, we always want to copy account numbers by simply right clicking.
You only end up giving me extra work to do by having to navigate to where the disable javascript is in my browser.

6. Before your server goes down, Let us know ahead, Lives do sometimes depend on being able to access our accounts on time
I pray we have no medical emergency, I will sue you for what you are worth.
I can remember spending hours at their Ajose Adeogun branch simply because their server went down and my car was running out of fuel
I had to park within the bank's premise and take a cab home.


7. When we make online transactions, and merchants dont come for funds in 1 weeks, please make the funds available to us.
Imagine a scenario where i make $1000 payment when the exchange rate is 160 naira to a dollar
and the merchant shows up 2 months later after the exchange rate may have become 170 naira to a dollar
Instead of paying 160,000 naira, i end up paying 170,000 naira because the merchant did not pick it up on time?
come on! do something to protect our interests.
the hold time is too much, reduce it.

semid4lyfe: Not only Internet Banking, GTbank is overrated in everything.

My colleagues with salary account in other banks started receiving their salary alert since last Wednesday.

As I type, all those using GTbank salary accounts are yet to receive their salary. I expect it'd enter on Monday sha. Funny thing is our our accounts get credited via ATM/POS transfer unlike before when it used be Internet Banking.

Also, their debit card exchange rate is online transaction unfriendly. Other banks (whether Master Card or Visa) charge below #163/USD but GTbank charges as much as #165/USD currently.

kittykat1: I thought he referred to gtbank. And still that's very inefficient. As someone can easily get ur transfer code without ur consent. We don't need to argue that bit ppl who have d knowledge know it's true. Also the son can use d phone to make unneccesary calls, buy Internet data to use. Its very wrong.

airsaylongcon:

Please abeg highlight this 3-layer security you are talking about

olaeffect:

I think customers should be given the option to opt in or out. But in making life easy for some customers GTB should not be responsible for customer negligence or your children bad training or upbringing.

Just joking ooo. But when you think of security too much you end up creating prisons.

venorite: If your bank gives you problem while trying to use the use the Internet banking, YOU NEED A NEW BANK. Op when it comes to Internet banking and banking as a whole DIAMOND BANK is the way forward. They have the best mobile app and you don't need a token to do transactions. Their app is also secured with 3 layer security. Try them out

Dreambeat: Did you say Diamond bank?I have been trying to transfer fund using their platform for some days but have been unsuccessful.Tried calling Customercare on several occasion,they seem not to understand what I was talking about.For you to transfer fund to other bank,you have to 'maintain beneficiary'.Completing the details of the beneficiary is cumbersome.You will have to type in the sort code,address and even postal code of the beneficiary's bank.

ice234: I opened my access account in 2010 then they do deduct N200 every month (e channel fee and card maintainance fee) IMAGINE!!! Now they charge me 1200 every febuary as account maintainance fee... This is first class fraud. They also charge for nonsense sms charge (they charge for bday messages, goodwill messages etc) dude GTBank had NEVER charged my for goodwill messages or account maintainance, e channel, card maintainance charge. My account balance is always the way I left it.

mastercee: well! I'm not saying you are lying oooo but the thing is I've never had this kind of issue with GTB most especially the online platform.

I receive money form other accounts without problem, send money to any account without any fuss, recharge my mobile line at anytime of the day. I guess you just had a bad day

BigBossMan: It seems you are not a frequent user.

Gtb is awesome. I have been using them regularly for the past 8 years. Their Internet banking platform is very user - friendly and they are very innovative!
However issues do come up on in a while. I also use diamond bank big time. They are equally very good.
I have had issues using both gtb and diamond, far worse than what you experienced.
Bottom line is even the best players still goof.
Just bear should sh.it happens!
Doh

Dreambeat: Did you say Diamond bank?I have been trying to transfer fund using their platform for some days but have been unsuccessful.Tried calling Customercare on several occasion,they seem not to understand what I was talking about.For you to transfer fund to other bank,you have to 'maintain beneficiary'.Completing the details of the beneficiary is cumbersome.You will have to type in the sort code,address and even postal code of the beneficiary's bank.

kittykat1: gtbank charged me 2500 last week
Card maintenance fees

olulove: you all need to check out U-mobile and U-Direct from UBA the best and most user friendly online/mobile banking platform

tonardo:
UBA that just closed my account...
Chop the 2k wey dey inside.. Clean mouth.
I will still sue them..
They thought am death..
GOD go punish them..

kittykat1: gtbank charged me 2500 last week
Card maintenance fees

venorite: If your bank gives you problem while trying to use the use the Internet banking, YOU NEED A NEW BANK. Op when it comes to Internet banking and banking as a whole DIAMOND BANK is the way forward. They have the best mobile app and you don't need a token to do transactions. Their app is also secured with 3 layer security. Try them out

kittykat1: gtbank charged me 2500 last week
Card maintenance fees

Dreambeat: Did you say Diamond bank?I have been trying to transfer fund using their platform for some days but have been unsuccessful.Tried calling Customercare on several occasion,they seem not to understand what I was talking about.For you to transfer fund to other bank,you have to 'maintain beneficiary'.Completing the details of the beneficiary is cumbersome.You will have to type in the sort code,address and even postal code of the beneficiary's bank.

Raypawer: last week i cleared all my cash from gtb cos of their nonsense. i switch to Zenith and Access. Gtb own to Much.

mu2sa2: What i hate most about Gtb mobile banking is the use of token. This means you have to be going about with your token. Uba's mobile banking is better - you use only password for transactions on phone; token is for internet banking.

justi4jesu: Hmmmm What a life and look at me here saying i will clear my account with Firstbank, leaving their sorry A.sses to GTB...Arrrghhhhh..


These banks are killing me


No one is perfect afterall..