DonnyE:

Bros I beg to disagree, I once had a similar issue with GTB and I was a corp member then, even though I didn't make a since by shouting, I wore my full kaki which draw attention to everyone in the banking hall(greeting me). In less than 30 minutes my issue was resolved and I could noticed the staff trembling with fear.

It’s a case of fraud . Arresting the manager that has little or no idea of it isn’t cool . They are humans too .you could be in that position too . For such amount to be debuted from his account he has compromised his details .

Juliearth:





The funds in a friend's GTB account was wiped out totally in a similar operation like this. I think UBA is better.

Hmmm...anyone here to corroborate this before I switch my salary account? Or do we just have a clandestine UBA staff here?

Anyway I always transfer my salary from GTB to UBA once it enters, to encourage savings, cos my GTB account is tied to so many shopping platforms...

dicksonadams:


I got the deduction and debit alert this morning in my Sms and email

Same thing happened to one of my accounts, in the process of sorting it out with UBA. About 61k in total removed through my Gtb and UBA. Same style, otp was disabled but transaction was traced to a loan payment for branch. I strongly suspect insiders as I am not one to be phished or give out my banking details anyhow.

Collins4u1:




Says who, don't just say what you don't know.


From the description of the transaction that's a Mexican transaction.

I think they got hold of your BIN and generated card and yours was generated, and they used it for transaction.


Don't come and say it's not possible, e get why!

Exactly my thought..

The only way to know who might have done this is for the Op to tell us if he did some shopping online, if he had lost his atm before, the type of people that enter his home; his friends... etc.

If you are not guilty of the above, then, an insider could be in connivance with the perpetrator.

We call this ATM cloning. Your card has been cloned. Your details revealed in the dark wed; it could be that you accessed an unsecured site, someone got your details, or it could be that a bank staff works with a scammer in Mexico which I doubt.

I know a guy back then that clones people's atm card. He was caught right at the band when he went to make a withdrawal at the ATM. The ATM was bleeping and giving a sound alert like a bell. The security guards arrested him. That was how he was jailed. He is dead now.

That was how they wiped my uncle account. He never divulged his details to anyone, but only to himself. He woke up one morning ,and was receiving debit alerts.



Someone that knows you or have your details knows someone in Mexico that is a scammer.

You really need to do something fast about it.

lilachiever:


I know what I'm saying sir, bank staffs are always involved.

Sometime last year, I was mugged of my phone in a one chance bus on a Sunday morning. Called my bank CC for hours, no show. When I got to the bank on Monday morning I'd already lost 50,500 to them... They cashed it out by doing TF to a paga agent using my Sim.

How did they do that? You should note that I myself had never been allowed to make USSD TF and there was no ATM linked to the account.

Mine was also transferred to a PAGA, close to 100K, the banks have many loopholes but do not help someone pursue money. They will just tell you it's gone as if it's #30.

---

OP pls drag and sue the bank, go through all the stress. Get the police involved.

lebete3000:


My bank account with them is somewhere gathering dust.

Thanks for reminding me, I have a lot of bank accounts to close tomorrow. Stanbic is 1st of them, then Access, First Bank and finally Zenith bank.

Sticking to only GTB & UBA. Simplicity does it abeg. Simplifying my life biko

It has nothing to do with the bank's security or even @dicksonadams. His/her card details were generated and cloned. This's the real fraud ran by whites, not Nigerians. The OP is just unfortunate and if you're not lucky they could generate your own card tomorrow and use it, and there's nothing you can personally do about it or even your bank. This's EFCC's job to help both the victim and the bank but, of course, we all know Nigerian institutions are not there to serve the Nigerian people. I reported similar case to the EFCC since over a year ago and nothing came out of it.

The two guys below explained it.

Francisduckman:
his bin on the card details was used to shop by pos transaction, this is international work. you can't get otp. if you use Nigerian card to shop on eBay, u won't get otp.

sorry bro. carders got you

Collins4u1:


Says who, don't just say what you don't know.

From the description of the transaction that's a Mexican transaction.

I think they got hold of your BIN and generated card and yours was generated, and they used it for transaction.

Don't come and say it's not possible, e get why!

This was how my case looks like had issue with my card complained to the bank online customer care only to be called at the time the bank chose to reach me details collected more than 55k fiam from my account, the funny thing is i fell for it cos they knew my bvn, full name, date of birth etc how did the they get my info? is still a mistery I am sure there is a lesk somewhere and they minitored my acct, still hoping to have my money retrieved...

Bsd Reached out to

Police reply goan bring 16k

EFCC reply we don't handle cases that is not up to 5million

Right now I am hoping the bank would help retrieve

Op: Ask the bank to investigate

To avoid things like this in future stop using debit card, if you still have one disconnect from your account, stop using the sim you use to receive alart for other things infact keep it in your house, if i had known all these earlier i wouldn't be complaining now

emmanuelalbert3:
The same thing with me last week Saturday night 10k was debited from my diamond - Access account, still now my bank hasn't given me a reason for that.... Just so bitter about all this mess....

It's a loan App lcredit

!

lisa286:



Same thing happened to me with my GTB dollar MasterCard this year. It was 3 Netflix subscriptions and some other subscriptions in UK, even a t-shirt from a UK store for 50 something pounds

I called GTB and they told me there was nothing they could do.

Here's how I got back a major part of the funds.

1) Copy out the businesses that charged those funds.

2) Google the names to get their contact information. Emails but phone numbers preferably

3) Call each one and explain the situation to them, do that fast. Ask for a chargeback

4) Call MasterCard or visacard (that's the card company) directly and tell them about the situation and that your funds should be refunded.


Finally act speedily. Usually international payments ain't really fast. That's why you can still see the balance.

The luck I had was that the card is more of a wallet type and wasn't directly linked to my dorm account. I usually transferred funds into it per time I needed to transact

OP follow this advice please

Juliearth:





The funds in a friend's GTB account was wiped out totally in a similar operation like this. I think UBA is better.

UBA is not better.
They protect criminals claiming they have a customer protection policy. They wasted my time for a month after same happened to me losing close to 100k.

Phuck all Nigerian banks. I still get scared at times knowing they hold my money.

Kihem:
Your card is cloned and used on an offline pos.

That pos not a Nigerian pos the IP will be USA.

Gee guys

Exactly !!

na offline pos be this !! try to find out who saw your card last

and na inside naija here dem run am , no go dey reason say na india ohh

The person that is responsible for those transactions are close to you. They have your ATM Details. Your PAN number on the ATM and CW number.
What they did was to pay for goods online. Some of this craze Chinese wedsites does not even require your PIN or OTP to be sent to your phone. The goods are mainly coming in from China. To be delivered in a future date between two weeks to a month.
Going forward keep your ATM Debit cards Safe don't be careless with them.
Quickly go to the Bank tomorrow to fill an incidence and write a letter now and scan to via email to there customer care or complain mail. So that this fund can be blocked and reversed back to your Main account.
You have to act fast because that fund in the ledger balance will leave within two days to a week.

Please tell the Bank to Hotlist that card and get another one.
Again keep all your ATM Debit cards safe

dicksonadams:
someone fraudulently gain access to my account last night 28TH March 2020 and performed a series transactions of N443,928.49 without my authorisation.

I have called StanbicIBTC customer care and the lady I spoke with told me they would disable the account and push the case to stanbicIBTC fraud unit. Luckily I was able to transfered remaining balance to my GTB account to prevent further debits (I only saw this at about 5am when I work up to pee and saw a single alert of about 6k which I guess was the first trial. The funny thing was thst the debit alert for others or the login notifications or OTp token request didn't drop in my phone Sms or email just the first 6k.

The debited money 400k+ is still being held in my account Ledger balance (see screenshot), please I will appreciate any assistance in recoverying the money. I had no reason to believe my money wasn't safe in my StanbicIbtc bank account.

Note: I rarely used this account apart for saving... I rarely use the atm on this account too. I usually transfer from this account to my gtb before withdrawing.

Bank say there is slim chance of getting the money, that even though the fund are still held in ledger balance they are as good as debited.

The Fraud did not originate from Nigeria. Your debit card details must have been compromised somehow. If you can visit a branch do so and request for a charge back since it's a card transaction. If it's not a card transaction ie mobile OYO na your case.

Neoteny7:
Whether someone hacked your account or not, avoid that bank. I've a Platinum/Private Banking current account with them and they always do deductions on daily basis, several times a day, for goodness knows what.

I hardly even use the bank anymore.

You hardly use the bank yet you still cover the card

These debits are made from the airport all in Mexico.
All the transactions were POS.. so it's much easier.. Just approach your bank, cancel your card and charge back all the transactions.. it's very easy..
Dont forget, ask your bank to charge back the transactions, can be like 30 working days but all the transactions will be reversed ..
Very easy.. no even follow anybody drag..

I just did the same thing with access bank.. in my case, I paid for hotel in Tanzania and the hotel was like 200 km away from the city, I called hotel.com to refund my money and they told me they dont refund.. I na said okay, o shebi una dey craze.. I went to lodge in another place and paid for my 2 weeks stay.. as i reach naija like dis, i just enter access bank, called the transaction fraudulent, and charged it back.. 25 days later i see reverse alert... hotels.com just call me to apologise..

lilachiever:
A bank staff is definitely involved...


Lodge a complaint at a police station and swear an affidavit, take both police report and affidavit to the bank HQ, your money go come out no matter how long it takes.

This is how you wannabe smart asses get innocent people in trouble..with hackers everywhere you are saying for sure that its a bank staff

No bank is safe. Once those fraudulent people get your card number, irrespective of the bank, they will wipe your money by making online payments.

Burger01:
Same happened to me months ago. I started having problems the day I sent a mail to my supposed account officer to open a domiciled account. He mailed back asking for few details and pronto I started receiving POS alerts on transactions I never made. 680k down the drain like that. That bank is complete fraud!

You didn't follow up to recover your money?

And for all of you saying you are sure bank staff is involved. How sure are you? This may not be the case at all.
The OP should just go to the bank tomorrow 30th and make a formal complain.

dicksonadams:
someone fraudulently gain access to my account last night 28TH March 2020 and performed a series transactions of N443,928.49 without my authorisation.

I have called StanbicIBTC customer care and the lady I spoke with told me they would disable the account and push the case to stanbicIBTC fraud unit. Luckily I was able to transfered remaining balance to my GTB account to prevent further debits (I only saw this at about 5am when I work up to pee and saw a single alert of about 6k which I guess was the first trial. The funny thing was thst the debit alert for others or the login notifications or OTp token request didn't drop in my phone Sms or email just the first 6k.

The debited money 400k+ is still being held in my account Ledger balance (see screenshot), please I will appreciate any assistance in recoverying the money. I had no reason to believe my money wasn't safe in my StanbicIbtc bank account.

Note: I rarely used this account apart for saving... I rarely use the atm on this account too. I usually transfer from this account to my gtb before withdrawing.

Bank say there is slim chance of getting the money, that even though the fund are still held in ledger balance they are as good as debited.

All of a sudden everybody has an opinion but yesterday and tomorrow the same people on this thread commenting will be the same weirdos saying Yahoo boys are not the problem of Nigeria.. Dim dossers

lebete3000:


My bank account with them is somewhere gathering dust.

Thanks for reminding me, I have a lot of bank accounts to close tomorrow. Stanbic is the 1st of them, then Access, First Bank and finally Zenith bank.

Sticking to only GTB & UBA. Simplicity does it abeg. Simplifying my life biko

Haha why close zenith Bank it's one of the best bank in Nigeria abeg oo very safe and have branches scattered across naija

I experienced same thing last week, but we took a fast action. Well, I suspect bank staff are involved in these shit owing to how easy these guys access peoples account. What do you expect when the Banks are busy employing cheap labour. Outsourcing all teller and retail jobs and paying them salaries that can not foot their transport expenses. These guys get in there, devise means on how to upgrade their income as their stipend is not enough. The annoying part is that the bank can't help you recover your lost cash. I assure you the bank can't. So whenever you get a debit alert not authorised by you, don't waste a second, transfer the remaining money to any available account. While working on safeguarding your account either by placing PND( the bank will do that upon request) etc. It is well.
Meanwhile, stay safe all. Practice good hygiene and pray always.

Generalnomercy:
Stanbic ibtc bank staff are notorious for stealing customers money that way.

Email Stanbic and copy CBN, Efcc.


They made me close my account with them.

Please what's the email of CBN AND EFCC FRAUD UNIT? THANKS

RubiesBanking:
*"Tips on how to retrieve your money after you have been scammed"*

Please read careful and learn.
20% of social media users and shoppers have been scammed at one point or the other, either large bucks or small money and It's quite painful.
Many people don't always know what to do, so today am sharing with you things you do, when you realize a page you paid for a service or goods is ghosting you:

*1. Screenshot all previous chats across all messaging app (IG and WhatsApp or FB).*


*2. Write out the Full name and account number of the page or person.*


*3. Go to the last notification your bank sent you after you made the payment (via mobile app or text)*


*4. copy out the "TRANSACTION ID NUMBER".*


*5. Go to any branch of the scam artist's bank (the bank the scammer uses), ask to see the CUSTOMER SERVICE in charge of FRAUD.*


*6. If you can, print out all those chats with the scammer, and submit it. While you are there, send an email to SCAMMER'S BANK and copy CBN FRAUD DESK (anticorruptionunit@cbn.org)*

This will ginger the bank to take it up fast.
What should you expect from this? The culprit/suspects account will be PLACED ON HOLD. Meaning he/she cannot transfer or withdraw until they visit the bank, and when they do, the bank will contact the police and the suspect when proven guilty will sign a waiver allowing the bank to refund your money.

*Thanks and God bless you, say No to Fraud*

Copied

Very very insightful. I'm pretty sure this is the solution to the problem.

The same happened to my father's account with Stanbic IBTC bank. They fraudulently used his debit card to buy goods on wish.com to the tune of N37000. We are still on case. Stanbic IBTC bank is yet to return the money. The money is even my father's pension paid by Stanbic IBTC Pension. I'm very the bank staff are behind these fraudulent transactions. Please let's collaborate and get our money back. The bank staff have turned to thieves.

FX:
The same happened to my father's account with Stanbic IBTC bank. They fraudulently used his debit card to buy goods on wish.com to the tune of N37000. We are still on case. Stanbic IBTC bank is yet to return the money. The money is even my father's pension paid by Stanbic IBTC Pension. I'm very the bank staff are behind these fraudulent transactions. Please let's collaborate and get our money back. The bank staff have turned to thieves.

How long ago was this

mechanics:
But those hackers are dubious o.

It is also possible that the work of a software Hackers use to mislead them with a different address and location, it might not even be POS who knows.

Payshence:


Hope you didn't purchase anything online with ur atm card using the 16 digits?

I never collected a ATM Card for the account since I opened it in