FortunateB:
Please my desktop is locked with a password that is unknown, I've tried several solutions seen on YouTube and Google but it didn't open.
Please any PH precisely Garrison tech guy here, how much will it cost me to bring it over. Thanks.

If you are unable to find a tech guy from your location here you can contact me on WhatsApp 08085310379 to resolve it remotely.

sonofthunder:


Thank you for this, I'll try it once I get home.


But what if it doesn't work?

Revert back with the outcome for further technical assistance

BOFREJO:

I have done this also no changes

To fix this error, use the following steps:
Press Enter to clear the message and allow the system to boot to the Windows Desktop.
Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

After you remove the dust, turn on the computer. If the error message persists, continue with these steps.

Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

In some cases, updating the BIOS might help prevent this error from occurring.

Have the computer serviced to clean internal components and replace the system fan if necessary. Make sure to address the following items when servicing:
Thoroughly remove dust from all internal cooling components.
Make sure wires from the system and CPU fans are connected securely to the motherboard.
Confirm the system fan blades spin correctly, and the fan is not producing loud noises. If not working correctly, replace the system fan.
Remove old thermal compound from integrated circuits and heat sinks and replace with new thermal compound.

sonofthunder:


Hello Gurus,

My laptop just suddenly stopped coming on. The power light shows when you put it on but it doesn't boot at all on screen. What could be the problem? Hope it's not the motherboard?

Will I be able to retrieve my information?

The laptop is an Acer Aspire E1-531-4818

Also before this issue, the laptop used to be slow despite being 8gb ram. It could pass for a 4/2gb ram laptop and would sometimes hang.


Please advise.

Connect the laptop while it’s ON to your TV using a HDMI cable to know if it will come up. If it does will need to replace the screen.

If it doesn’t come up try the following:
- Unplug the laptop charger from source
- Press and hold down the power button until the power light goes off
- Remove the laptop battery
- Press and hold the power button for 15 secs or more
- Plug back the laptop charger to connect it to source without putting the battery
- Power the laptop and wait to see if the screen comes up


If it does, allow it to boot and then shutdown properly before putting back the battery.

Chiefupper:

This is the way it has been doing since I bought 2 months ago, I have formatted the system 5 times and installed new window. I'm just tired

Does it boot properly after the formatting? Then how long do you use the PC before it crashes?

The above answers will aid further assistance.

Reinstall the OS, then make sure you delete all volumes including Windows reserved volume of 500MB. Create New Volume and format it before installing Windows. After the installation, check the drivers that installed and use compatible drivers downloaded from manufacturers website to install. Do not use DriverPack or softwares that install unverifiable drivers.

Also turn off Windows update from regedit because it’s likely you are using KMS tool that cause system crash after WindowsAutoUpdate. If the above issue does not work, kindly revert back for further assistance.

Vicboy1:
I also bought toshiba satellite l550-13c laptop which uses hdd, is it possible change it to ssd from my hp probook 645 g2 laptop

If there’s provision for M.2 on the motherboard, you can. Alternatively, you replace with SATA SSD if you do not want HDD in your PC.

basitayoola7:
Good morning bosses

When I plugged my laptop some parts of the laptop shocks

What happen?

Your house earthing maybe faulty and leaking. Observe if it does same in your office and try using another charger to see if it still shocks. Either of the two options will work.

SmartM:
I recently got a new Dell Latitude 7400 2-in-1, after about 3 days I started noticing some very thin lines that kind of flicker on the screen, it appears sometimes and disappears,maybe for a day i might not see it but sometimes it comes a bit agressively. Sometimes the screen just flickers,it's very fast and thin that my camera can't capture it or else i record a video of it. Please What do i do?
I have been feeling so bad since

The main reasons why your laptop is flickering:

Your drivers are outdated or incorrectly installed.
The monitor is short-circuiting because of residual power.
The cables aren't connected properly or are damaged.
The refresh rate of your monitor isn't synchronized.
There are issues with your video card.
Your monitor displays the wrong resolution.
Here are few solutions that you can try to fix flickering issue in HP laptop or any other laptop:

1. Check Your Monitor and Cables:

First thing to check is connections. Check all the cable connections from the monitor to the computer, take them out and plug them back in to ensure the cables are secure.

Cables can degrade over time, or maybe damaged. Either way, switch the cable and see if it stops screen flickering.
If you can, try a different monitor. If this resolves the problem, you know it's your monitor that's the issue. At that point, contact the manufacturer for support or to raise a warranty claim.
2. Reset Your Display Driver

You might have an old driver or a faulty new one. Let's make sure you are running the right version for your system.

Press Windows key + I to open Settings.
Select Update & Security > Recovery.
Underneath Advanced start-up, click Restart now.
When your system restarts, select Troubleshoot > Advanced options > Startup settings > Restart.
Again, once restarted, select option five to launch your PC into Safe Mode with Networking.
Next, use Device Manager to uninstall the display driver:

Press Windows key + X and click Device Manager.
Double-click on Display adaptors to expand the category.
Right-click your graphics card, click Uninstall device, check Delete the driver software for this device and then click OK.
Restart your system again.
3. Disable Windows Desktop Manager

Desktop Window Manager is an all-encompassing window manager that makes all of those appealing transparent windows, live taskbar thumbnails and high-resolution monitor support features possible.

There is a chance that the window manager’s processes are responsible for your laptop screen flickering.

To disable Desktop Window Manager follow these steps:

Step 1. Access the Power User menu by right-clicking the Windows taskbar icon.

Step 2. Select “Run.”

Step 3. Type “services.msc” into the Run dialog box.

Step 4. Locate “Desktop Window Manager Session Manager.”

Step 5. Right-click on it and select “Stop.”

Step 6. Right click “Desktop Window Manager Session Manager” again

Step 7. Select “Properties.”

Step 8. Under the “General” tab, modify the start-up type to “Disabled.”

Step 9. Press “OK.”

Thanks.

coolbreezy01:
My HP elitebook shows internet connection blocked even after hotspot connect successfully though no internet passing through. Please help, thank you.

If I understand you correctly, your laptop is connected to different WiFi connections and also through Hotspot but unable to access internet.

Kindly go to your laptop Wi-Fi adapter settings then right click properties and select IP V4 to check if there’s any static IP address configured on the adapter.

If the above did not solve your issue you can share the screenshot for further troubleshooting.

Gboom:
My laptop Wi-Fi connection is not strong enough, this started happening after I went to replace the battery at computer village.
Please, is there anything I can do to make the wi-fi connection stronger?

Does it see Wi-Fi network around your area or only within the house? There’s need to troubleshoot and check the wireless adapter to be sure the cables are properly connected. You need an IT specialist to assist you and we have many of them on this Forum who are in Lagos.

Emmanuel900:


Please what could be the problem of my pc

The led is on but it is not switching on

Either make use of VGA or HDMI to connect the laptop to an external monitor or TV to see if it will display. The external monitor will only display when the system boot to Windows. If it displays on the external monitor; try to update your graphics through devices drivers or download via your manufacturer website by entering the exact system model and OS.

Another option is to hard reset the laptop

1. Unplug the laptop from charging
2. Press and hold the power button till the laptop switches off completely. All the lights should be off before you proceed to No. 3
3. Remove the battery
4. Press and hold the power button for 30 secs
5. Plug the laptop to charge without putting the battery
6. Press the power button to switch ON the laptop plugged to charge without the battery

Wait and see if the system comes on.

If the above options does not work try updating your BIOS. Download the latest bios on your manufacturer’s website then run the file using steps to update your bios


Replacing the screen will be the last option after checking the screen connector and flex

aysnoopy:
I've been using this my PC Dell Inspiron core i5, 1TB 8GB for the past 7 years and it's working so perfectly except bad battery
I use it for architectural and structural design work and sometimes play soccer on it whenever I'm less busy
I notice today as I am enjoying my pes that my system just suddenly became so hot that I quickly take it away from my lap and I notice the fan isn't blowing.
It still work well yesterday but as I on it today is another story
What could be the cause and what is the possible solution
Thanks

Since you noticed the fan isn’t blowing there’s need to check the fan to see if it has gone bad and the cause of overheating. So take the system to a hardware engineer for troubleshooting. You can turn the back of the laptop and blow air through the vent with your mouth while the laptop is ON to see if dust or debris stuck the fan.

Falsecars:
I already done that multiple times still the same thing

Did you check the boot options on your bios?

Kindly confirm the following status on your bios

1. Is Secure boot enabled or disabled?
2. Is Legacy boot enabled or disabled?

I replied on the other Thread but you did not respond.

checkmatez:
Good day all,
Please my dell i7 laptop, I downloaded a file online and it was in rar form so after extracting the file it was asking for password which I didn't know so I left it.
Two days later, I noticed my WiFi wasn't active so when I checked device manager, the WiFi adapter wasn't present again then i tried system repair during start up but it was taking time so i hardboot n removed the battery then placed it back..
So now the system is getting hot when switched on and just stuck in the windows boot screen.

What can be the cause

Backup the PC and reinstall windows. Then run windows update after the installation to update your drivers. It is possible the rar file was the culprit that compromised your OS infecting it with virus or malware.

Before proceeding to format, remember to backup your files

Another alternative is to remove the HDD, slave it in another PC and run chkdsk drive letter: /f /r

You may require an IT specialist to carry out the above.

In case you do require an IT expert services, kindly specify your location let’s see if any of them near your location on this Forum will assist.

Thanks.

Rilwayne001:

The model is

HP EliteBook Folio 9470m



I don’t get the part of ‘removing the laptop’. Or your mean removing the laptop’s cmos battery?

If so how can I do that?



I appreciate your feedback. Many thanks.

I mean removing both the laptop battery and CMOS battery. Newer models laptop does not have cmos so ignore if your laptop is not having a cmos battery and only remove the laptop battery. It will make the cells in the motherboard to discharge completely and reset with time.

Rilwayne001:


You’re absolutely right.

The engineer showed and confirmed to me that water entered through the keyboard a while ago and thats what caused the issue. He said the processor is affected and we need to change it. However the processor is inbuilt and not the type that can be removed without touching the motherboard, hence practically the motherboard is gone.

Just wanted to confirm from you, is it possible to fix the processor without it affecting the motherboard?
Otherwise do you have an idea how much motherboard costs for this laptop model?

Sorry about the issue that has affected your motherboard. I do not have an idea on the cost due to unavailability of most boards. You can drop the laptop model on this Forum to see if anyone has the motherboard or knows where you can get it. I don’t think it’s possible to replace or fix on-board processor.

Another alternative is to remove the laptop and cmos battery, then keep the laptop for a month, two or more and then put back the batteries plugged to power and try switching it ON.


It may come back to life after a long period of time.

Starboytwo:
I get these when I turn it on

Go to the Start Menu, type msconfig in the search box, and press Enter or use Window + R key to open command box and type msconfig.
Then Press Enter or click on the program in the search results to launch it.
When the msconfig dialogue box is open, Click on the Boot tab.
Un-check the Safe boot check box under Boot options.

The above will turn off HP PC Hardware Diagnostics UEFI during startup

Starboytwo:
Hello guys
My HP probook 640 started showing some diagnostic about a week now.

Kinda lost.

Sometimes some keys will work and sometimes it won't.

Other times after turning on it works perfectly.

Wetin dey sup.

Kindly help me.

For the keys, you may need to change the keyboard. Open Ms word and test all the keys to examine the lines that are not working. If all the keys are working it maybe that the system is hanging.

As per the diagnostics, you can snap and insert the screenshot but it’s possible your HDD is gradually failing and needs replacement.

Run
Cmd in administrator
Type this command chkdsk c: /r /f
If it prompt you to run on the next startup type y and enter
Be sure the PC is plugged to light and allow the disk check to complete. If you interrupt the process or system goes off while it’s running, it may damage your disk entirely.

Falsecars:
Abeg what does this mean?

Are you trying to upgrade or reload the OS?

Either secure boot or legacy boot is disabled on bios. Kindly go back to bios and check which of the two boot options is disabled. If legacy is disabled, enable and if secure boot is disabled, enable it. The two cannot be active as same time.

You can as well clarify us on what you did that resulted to the screenshot for further guidance.

Openair:
Good evening People. My laptop takes a really long time for the screen to come on.
For instance, when I turn it on, the power on light will display on the keyboard side but for the screen to come on it takes a really long while.
Please what can I do ? I have tried cleaning the RAM, still this issue persists.

It seem you’re experiencing a black screen as a result of a compromised bios which usually affects the graphics. HP 14 and 15 laptops are always having this issue.

Try the following

1. Connect it to your tv with HDMI cable or to a monitor to see if the external monitor comes up before the system
2. Disassemble the laptop and disconnect the LCD connector from the motherboard, then connect with HDMI to tv and see if it comes up as quick as possible
The above is if you’re technical enough


Another alternative is
1. Download the latest graphics driver from the manufacturer online entering your PC model on their website
2. Install and update the graphics driver through device manager
3. Download and install all the chipsets from the manufacturer website
4. Download the latest version of bios and update your laptop using the necessary steps to flash your bios

In some cases, downgrading your OS will ease the laptop burden or rather upgrade your RAM.

If the issue continues, you will get more expert view on this Forum.

Thanks.

BOFREJO:
System restore encountered an error. Please try to run system restore again. (0x81000203)"


How do I fix this please

Choose another restore point date to see if it solves your problem. But if I may ask, why do you want to restore your PC?

BOFREJO:
"System restore encountered an error. Please try to run system restore again. (0x81000203)"


How do I fix this please

Choose another restore point date to see if it solves your problem. But if I may ask, why do you want to restore your PC?

Lovelynife:
Good evening to my gurus in the house. My window 10 OS crashed. Please what can I do or how can I get another OS? Can it be downloaded or sent to someone online to be downloaded?

Getting another OS online will take you up to 4GB data and require some IT skills to do the installation. You will loose all the files in your PC. I advice you look for an IT specialist that will retrieve your data and reinstall the OS accordingly. You can specify your location in order to get more help from people within your area that is on this Forum.

Rilwayne001:


Hello Sir

HP EliteBook Folio 9470m developed issue last week after after I used it the night before.

When I press the ON button, the system do as if it wants to boot then goes off immediately..

Showed an IT guy in my department and he said it might be power IC and I should show it to an engineer.

Just want to get an idea of what the problem is and what I am to prepare for before taking it to an engineer.

Thanks in anticipation

Yes your IT guy is right.

There’s need to take it to a trusted engineer for proper troubleshooting. Things that can cause system to ON and go off abruptly without booting as follows;

1. If a liquid substance has entered the laptop and penetrated through keyboard or back vent to the motherboard
2. If debris has blocked the processor cooling vent or heat sink
3. Faulty power
4. Defective motherboard
5. Damaged fan etc

So try booting it with battery and if it goes off abruptly, check the cooling vent to see if it’s dusty and blow the dusts off to allow adequate air flow into the processor.

I strongly advise you to take it for repair asap to avoid more damage on the motherboard in case its water that entered it.

A drop of ice from chilled bottle or sachet water can drop in the keyboard and penetrate into the motherboard.

Thanks.

hotplate:


I just got the laptop UK used and it came with windows 11 I don't know if the laptop has always had this issue.

Also the battery discharges very quickly from 100- 0% but can last up to 4-5 hours on that 0% I have tried calibrating the battery by draining it completely and then charge to 100 but it still did not work

It’s possible the laptop has already had the issue before purchase but you didn’t noticed it at that initial stage. Try to run windows update to see if the system will update recent drivers that may resolve the issue.

As per the battery, it usually happens when the battery is near to the end of its life cycles. The only solution is to replace the battery when it no longer has power backup. You can as well try to uninstall the driver and reinstall same with recent one from internet.

You can complain to the person you bought the laptop from if it has not been long you bought it or use it without the touchscreen provided all other things are working well.

hotplate:
Please my Dell latitude 7390 touch screen stops responding after some time until I either sleep the laptop and wake again or restart it ... please what can I do about this?

You need to carry out either of the following;

1. Run windows update to update your drivers.
2. Uninstall the recent windows update that affected the driver.
3. Run system restore to a date that the laptop was working normal.

Hope the above helps.

Thanks.

eXcluXive:
PLEASE I NEED HELP TO PURCHASE 16GB DDR4-3200MHZ and 1TB SSD.

Kindly explain the help you need for further guidance.

Udehpaschal1:
Engineers in the house please assist on this.. I was on my surface pro 2 and it went off suddenly. Tried to get it back on all to no avail, then I connected the charger and it came on , now I noticed it only comes on when connected to a power supply even when the battery is at 99% . What could be the problem and how do I rectify it??

There’s need to do some hardware troubleshooting on the device to ascertain the cause and fix. It’s possible the battery connector pulled out or not contacting properly.

sammieking2017:
Good evening I am having issues with my system, I reset my system and remove everything to install back the window from local and since then I couldn't access the front interface again my system doesn't load again it's just flicking and blinking white and black, please any solution to it? The system runs on window 11,

If the issue has not be resolved, kindly attach pics for further technical assistance. Thanks.

jceesquare:

It's obvious you didn't get my question.

Sorry, please ask again and make me understand.

Oluwabusobomi:

Thank you my brother. I later opened the bonnet I found out it's the gear oil. The pipe that takes the oil to the gear was soked with the gear oil. Please what's the possible solution to this? I'm a novice when it comes to car

Do you mean the pipe that supply oil to power steering pump because gear oil enters directly to the gear box. If that is the case, kindly take the car to your mechanic let them check if the pipe is broken and be sure there’s enough oil for the power steering. Another alternative is to use fuel to clean the pipe well and check if there’s oil leakage afterwards. Probably the person that top the power steering oil allowed it to spill causing the dropping.

If you have any other doubt you can reach out to me for further clarification.

Thanks.