Ladies between the ages of 18-25years are needed as corporates ushers.
Qualifications; OND, HND,B.SC.
Attach a copy of your photograph in an email and send to [email]jevolonresources@gmail.com[/email].

Only shortlisted candidate will be contacted.
Entry closes 15th November 2010.

Goodday All.

There is urgent vacancy for a Marketing Officer in an Eye clinic located at Igbo-efon along Lekki Epe Expressway. Qualification B.Sc/ HND . Applicant should be resident around Lekki/Ajar/Victoria Island/Obalande.

Please send your CV akonafua@yahoo.com or call 08029475843.

too bad.

Coral Beaded clothing line from krafts arena for kids.
see more pix on www.kraftsarena..com

L - Leave your personal problems at the entrance of your office.

M - Mind your manners. Be ever ready to say “please”, “I’m sorry” and "thank you”, when situation demands.

N - Never say, "That's not my job."

O – Own up to your mistakes. Don't pass it to someone else.

P - Prioritize what's important.

Q - Question your organization on policies and procedures that is a set-back to your rendering good service.

R - Respond promptly and efficiently to customer needs.

S - Speak clearly and professionally never use slang.

T - Treat all customers fairly. No favoritism.

U - Use body language that expresses of your willingness to help.

V - Verify that your customers are satisfied and that you have met their needs before ending calls and sales.

W - Work with your colleagues to produce positive results when the need

X - X-ray yourself to removes negative attitude that reduce your ability to excel.

Y – “Yell not” at any customer no matter how much they yell at you. Keep your conversations calm and be professional at all times.

Z – Zip up your customers so they don’t have cause to go to your competition.

SOURCE: www.jevolon..com

The first thing we all learnt in school was the alphabeths, which was the foundation to our knowing how to read and write.

To be able to provide excellent customer service and leave a lasting impression in the minds of your customers, there is need to know the ABC's of customer service.

A – Attitude to work should be right.

B - Believe in your products and services.

C – Customer oriented service.

D - Dress properly to suit your kind of work.

E - Empathize with your customers when they make complaints.

F - Find answers for your customers, if you don't have them.

G - Give customers exceptional service.

H - Help customers through any complicated processes or procedures to reduce confusion later.

I - Initiate transaction with customers by putting up a smile.

J - Justify your analysis and offer available alternative service when you must say "no."

K - Know as much as possible about your organization and its products and services.

SOURCE:www.jevolon..com

I[b]NCREDIBLE………UNBELIEVABLE!!!!

THE LOVE OF MONEY REALLY THE ROOT OF EVIL!!
[/b]

    She was caught at the Nogales , Arizona(US), port of entry a few days ago with 10.45 lbs of marijuana.
    94 years old.

     My question is, what will they do with this old woman?

    Jail her or house arrest?

Wonders shall never end.

Why is it that must guys insist on pregnancy before marriage

It's a challenging situation for most ladies.

NO wonder people are rushing into politics.

Customers have different ways of expressing their complaints but often times they are misunderstood because of their temperament. You should be able to manage customers and their complaint individually and not comparing them with others.

Therefore, there is need for us to understand the personalities of these complainers to enables us tactically manage their complaints and win back their confidence.

Studies have shown that there are four types of complainers and how to respond to their complaints.

1. The High-Taste Complainer -This customer have a high standard/taste and expects the absolute best and is willing to pay for it and is likely to complain in a reasonable manner.

Your Response: The customer wants the best and his interested in results and what you are going to do to recover from the customer service breakdown. Always listen respectfully and actively and ask questions carefully to fully determine cause and correct the situation.

2. The Aggressive Complainer - This is a customer that complains aggressively, might hit the table when complaining or even utter annoying words that might want to make you react negatively.

Your Response: Don’t be aggressive in return and don’t give excuses too. The Aggressive Customer does not respond well to excuses or reasons why your service was unsatisfactory. Instead, listen completely, agree that a problem exists, and indicate what will be done to resolve it and when.

3. The Chronic Complainer - This customer is never satisfied; there is always something wrong to complain about. This customer's mission is to complain. Yet, he is your customer, and as frustrating as this customer can be, he cannot be dismissed because when he/she is satisfied will refer others to your services.

Your Response: Extraordinary patience is required. One must listen carefully and completely and never let one's anger get excited. A sympathetic ear, a sincere apology, and an honest effort to correct the situation are likely to be the most productive.

4. The Rip-Off Complainer - The goal of such customer is not to get the complaint satisfied but rather to get something he/she is not entitled to receive.

Your Response: Remain unfailingly objective. Use accurate quantified data to backup your response. Be sure the adjustment is in keeping with what the organization would normally do under the circumstances.

SOURCE: jevolon..com

To deliver excellent customer service, there are some phrases that should not be used when relating with customers, they are referred to as “the forbidden phrases”. This forbidden phrases includes:

1 “That’s not my job….” - The customer does not know it’s not your job, what they are looking for is assistant. Instead direct them to where they will get help by saying,” I’m not in charge of that area, but I’ll direct you to someone that will handle it very well”.

2 “That’s not my fault.” - The customer would not really know whose fault it is, because you are all suppose to be working as a team. When a complaint is made,your initial reply should be, “sir/ma,we are really sorry that this happened,we'll look into this situation and see what we can do about this.” A simple apology can help to pacify the customer before taking an action, don’t point accusing finger to any particular person.
In customer service, the bottom line is that the customer is not interested in who did it. Just fix the problem!

3 “I don’t know.” It seems as if you are closing the door to the customer by using this phrase. It’s better to say, “I’m not too sure; let me find out for you.”

4.“We can’t do that” This sentence is extremely negative. Be positive, even if you can’t do that, tell them what you can do that can be an alternative to what they are looking for. The only time you might be permitted to use these statement is when a customer wants you to do something against company’s policy.

www.jevolon..com

@ poster, blogging is all about giving out information that will be of great benefit to your readers and you'll be sure of pulling traffick.

my blogs include: www.kraftsarena..com
                            www.jevolon..com

Dear All,


You have a wonderful product and excellent service delivery system. But do you know that despite all you have put in place to give your customer the best possible service, your company/business might fall short of customer’s expectation someday!

What do you do when your customer becomes dissatisfied? Do you have a system in place to make them trust and fall back on you again after the disappointment?

Check on www.jevolon..com  for more information.

gbam!

The great countries of the world today, had their challenges but they scaled through,NIGERIA, will also make it, i'm optimistic.

My one word to describe Nigeria is "Promising"

@poster,what a stupid topic. So u want them to be lavishing money anyhow.Nonsense

Maybe your customer service is not meeting the expectation of your clients. Work on your customer service and things will improve. Someone just opened a cybercafe in my area and a lot of people started patronizing cos he had a very big space and enough computers. But he does not talk to his customers well,doesn't treat his staff well. I'm not being pessimistic, but with the way the guy his going, he might pack up sooner than expected.

Sit down and look at your customer service delivery system. You can get more information on great customer service by researching. i use Google.com.

Maybe your customer service is [b]not [/b]meeting the expectation of your clients. Work on your customer service and things will improve. Someone just opened a cybercafe in my area and a lot of people started patronizing cos he had a very big space and enough computers. But he does not talk to his customers well,doesn't treat his staff well. I'm not being pessimistic, but with the way the guy his going, he might pack up sooner than expected.

Sit down and look at your customer service delivery system. You can get more information on great customer service by researching. i use Google.com.

[Adeboye, in fact should shut up, I dey B-a-n-g, he also dey b-a-n-g, i dey pupu, he also dey pupu, so wetin make him special? infact he should mind his church business.]
@jpworld,what fowl lanquage!At least ,try show some respect for your elders,Adeboye is old enough to be your father.

For love, i will marry a jobless that has a roof over his head, money to pay my bride price and feed us.

Hi all, i make traditional wedding beads,hats and fascinators. You can contact me on 08039430623,07041443923

I have watched the video, the guy just showed us the canal between Ajegunle and Apapa G.R.A. It's basically the Ilaje people that live around the area he showed because of their fishing profession.

Ajegunle is not as bad as people think it is, things have really changed. I'm speaking from experience cos i stay in AJ.

I don't understand the functions of uniformed men called LASMA. Were they employed to only control traffic for BRT buses to pass only or were they sent to the road to stop and harass private cars driver causing serious hold-up in the morning when people are hurrying to work?

In fact I'm tired of all the rubbish i see them do on my way to work each morning. Thank God i don't drive, maybe i would done something terrible to them

The Word of God!

Thank God justice prevailed for Uzoma,many are not so lucky,some have even died in the process of assault from uniformed men.
Hope uniformed people will learn their lesson from this xperience.
Shame to bad people.

where him dey " I dey see danger, wahala dey".

@xynerise(I am the perfect kind of body a lady needs. I cant brag I look good, I just wish you will see me physically. I pity your arrogant,lets see what the future holds for you