The next Certified Customer Service Workshop, organized by MCA Limited commences on August 27 - August 31 2012.
Venue is Global learning Centre located in Surulere, Lagos Nigeria.
Course fee is N7,500 for the one week program including tea, course materials and certificates.

Course Aims
This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff.
Who Should Attend
Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do.
Course Outline
Introduction and Course Overview
What is Customer Service?
• What is Customer service? • Why is it important? • What is in it for me? • Service as a philosophy • Exceeding Customer Expectations
Who Are Your Customers?
• Internal Customers • External Customers • VIP Customers • Customer Needs
Meeting Expectations
• Timeliness • Quality • Consistency • First Impressions
Standards
• Telephone Handling • Appearance of Facilities • Appearance of Self • Face to Face Contact
Communication
• What is Communication? • Barriers to Communication • How We Can Remove Barriers • Active Listening
Telephone Techniques
• Initial Greeting • Transferring Calls • Putting Callers on Hold • Taking Messages • Dos and Donts of the Telephone • Phrases to Avoid
Dealing with Challenges
• If You Do Not Know the Answer • When You Have to Say NO • When the Computer is Slow • Handling Unreasonable Expectations • Dealing With Skepticism • When the Information You Need is Not Provided
Dealing with Difficult People
• Coping Strategies: SOFTEN Acronym • Categories of People and How to Handle Them
Seven Steps to Customer Problem Solving
• Seven steps to Problem Solving • Problem Solving in Different Situations
The Recovery Process
• How to Recover and Build for the Future
Eliminating Customer Service Problems
• Critical Evaluation • Informal Surveys • Focus Groups • Nominal Group Technique • Cause and Effect or Root Cause • Brainstorming • Benchmarking
Doing Your Part
• Relationships • Clear Expectations • Communication Styles • The Power of Your Behaviour • Likeability • How to Feel Powerful in Your Position
A Personal Action Plan

For more enquiries, please contact info@medallionalliance.com or nxlevelconsult@yahoo.com.

1. Do you have good experience of working within a customer facing environment along with exceptional administration skills? Do you have excellent organizational, influencing, communication and interpersonal skills? Do you have excellent IT skills and are you able to proactively work on your own and be flexible with your time? Do you have the ability to multi task and prioritise? Do you have a smart appearance? Do you have an understanding of what facility management entails? If you have answered yes to all these questions then send your CV to tosinlaborn@yahoo.com before close of business today.

2. Vacancy: Business Dev. Exec in an ICT firm in Ikoyi. Salary: 1.5M per annum excluding Sales Commission, 1-2 years post NYSC experience, send resume to imeumoyo@yahoo.com
(the second one is ongoing)

These positions are still open. Keep sending in the cvs please.

Spicy ahs given you good advice. Truth is you are the one who knows you. Being an enterpreneur is not a day's job. It can however be very fulfilling if done right. N100,000 is not small to start but you must define exactly what you want to do and have the singleness of mind to be dogged about achieveing your goals. Done well, you would have more than enough to still do CCNA if that is what you want.

For some strange reason I can't put up the address. But its essentually what is in the body of what I wrote without any space.

Congrats on getting a job!
You have absolutely no need for panic mode. A job usually comes with job descriptions, moreso seeing as you will be working in a legal firm. So rest easy, and enjoy having a job. One of the first things I expect you will be given as you resume is a job description. However note that duties of an executive assistant can vary from making tea to making photocopies to holding brief for your boss when he is not there. But from experience, there isn't really a one-size fits all description of what your duties may entail.

The vacancy is still open.

Please check our current vacancies here. https://www.nairaland.com/986354/learning-enterprise-executive-wanted#11384893

Both positions are based in Lagos.

We have urgent vacancies for the following:
-LEARNING AND ENTERPRISE COORDINATOR
Reponsible for executing ideas from conception to implementation, executing strategies to increase client base, designing programs and curriculum in line with objectives, planning events and seminars

-PUBLISHING/ADVERTISING ASSISTANT.
responsible for magazine content, generating increased customer base

Interested persons with capacities matching stated vacancies should forward applications within one week of this date to careers@medallion alliance.com

I apologize for not coming back to the thread earlier.
To GboyegaD, I would say do not compare yourself to any other candidate, you don't know them or what they are capable of. Simply expantiate on your strength and let your enthusiasm show through. Consider yourself on the other side of the table, what would you like to hear and see? Many times it not only what you say that a prospective employer is looking at but your demeanor. Summarily, be very honest, enthusiastic, confident and get your message across.

My other interest is for people who are "too old". I apologize in advance because I may offend you by what I am about to say.
It is more than likely that if you have not had a job within two years after leaving school, it gets more difficult to get a job thereafter, this is by no means a generalist statement as many people do go on to have excellent jobs. However in my sojourn I have experienced the fact that when someone has a long unemployment gap, chances of getting into the next job is reduced because employers want a track record! It's that simple. My plea is take the job that offers you little pay, learn, grow and look for your dream job while you are there. Everyday there are vacancies online, offline, networked. Don't wait forever for the oil company, telecoms or bank job while you get older and more non-fitting into an employment age bracket. You really will never know where that job will take you unless you take the plunge. I am aware that there are many bad stories of small business owners owing salaries etc, but there a many more who treat their staff well. In summary, don't give yourself an excuse for stagnancy, the job where you started small can be your launchpad into the future you deserve.

Please note that position is in Lagos mainland. Experience whilst not compulsory may be an advantage.

A vibrant organisation has vacancies for Brand Managers. The right persons must:
.possess a minimum of a first degree in Administration, Marketing, or other related disciplines.
.possess excellent managerial skills.
.have the ability to work unsupervised.
.be well versed in social networking marketing.
All applications should be sent with CV and cover letter stating why you are the perfect fit for the job, to info@medallionalliance.com on or before Tuesday 10th July 2012.

A vibrant organisation has vacancies for Brand Managers. The right persons must:
.possess a minimum of a first degree in Administration, Marketing, or other related disciplines.
.possess excellent managerial skills.
.have the ability to work unsupervised.
.be well versed in social networking marketing.
All applications should be sent with CV and cover letter stating why you are the perfect fit for the job, to info@medallionalliance.com on or before Tuesday 10th July 2012.

The way recruitment services work is that the hiring organisation pays for the services of a recruitment company to help them in the selection process. So any one asking for payment from job seekers is not a genuine recruitment organisations. Please do not suscribe to anyone asking for money just because you are desperate to get a job.

2 marketing executives are urgently wanted in a growing company. Interested persons must:

1. have minimum of 1 year marketing or sales experience
2. must have high level of integrity
3. must be ready to work hard.

Remuneration is commensurate with industry standards.

Send CVs to nxlevelconsult@yahoo.com

This would explain why i get all kinds of emails in my box.

Yes I would advice that you send in an application letter as well. It is better than just saying, find attached my cv. It shows courtesy and it shouldn't be long.

When we have vacancies I will post them accordingly.

I recruit for businesses and in my nearly 10 years of recruiting I have come across various kinds and types of situations. I just thought to share a few overlooked reasons why you may not be getting calls for interviews. (At least calls for interviews). Anyone with other reasons should please feel free to post them. Maybe we can help even one person land his next job.

1. Some people use boxbe or other mail verification services for their yahoo mails. If you do, you may need to remove it because if a prospective employer sends you a mail that bounces back asking him to click on something before the mail gets delivered, more often than not, they won't.

2. Many people use email addresses they do not check. Its amazing how many times I have sent emails inviting folks for interviews and they will send a mail weeks later saying how sorry they were for missing my mail and could they have new dates! Make sure you use a mail box that you are going to check frequently.

3. Check your mail regularly. Sounds farfetched but people send cvs and when they are responded to, there is no answer. If you can facebook, then you should check your mails.We need to remember that the world is faster now than it was, so when you apply for a vacancy, things move faster than before.


4. Truth of the matter is most employers want younger people, but if you are older but have a lot to offer as stated on your Cv, then leave out your age. Let them find out how old you are when they call you for interview at which point, they may choose to overlook the age requirement if you are good.

5. What does it really hurt to send a CV? Many times people will answer a vacancy ad where it is clearly stated that a CV should be sent, without sending any CV. If you have security concerns, then maybe leave out details that you feel could hamper your security, but you need to allow the employer browse through your cv.

6. When sending out applications to multiple organisations at once, leanr to use the BCC in your mail browser. That ensures that the person you are sending to does not see others you have sent to. Its sometimes annoying when you have to scroll down a mail before you finally get to the message because the person has set to very many people and the main message is way down on the page. It also sometimes irks that the prospective employer is just one in a long line of maybes.

7. Follow instructions, it can;t hurt. For example, if the instruction asks for cover letters, please send cover letters. If you do not send cover letters your application will not even be looked at. This applies to other instructions the recruiter is asking for.


Please feel free to add more or discard in totality.

Its a genuine advertisement and the company is very legit.

Please note that all the information I have is what I have posted. And note, I am not collecting any money anything for this so please as with all things, exercise due diligence.

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DHL it, I suppose it wont hurt and if they find you good enough, they will call you.

Please apply in person with your CV to the address stated.

I'm sorry but acceptable disciplines as per the instruction are the Engineering courses stated.

I recently found out that the nursery song we used to sing as sandalili sandalili is actually standard living standard living... This for me is just an attestation to the fact that our educational problems are very very foundational. They start not even from primary school but from nursery school. If you teach a child the wrong basics, he can only build on it. We need to go to the very basics of learning like i said before if things are going to change. It is not when students write WAEC that they don't suddenly know what they are doing, it started way before they got into secondary school.

no longer available

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