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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (596193 Views)
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Re: MTN Customer Care Thread by Kadiri07: 11:17am On May 17, 2017 |
Hi Jide Sm, I am unable to browse on my phone for the past 1week after subscribing on my line.. This is my number 07065060510. Please kindly help look into this issue. See below pics for remaining data
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Re: MTN Customer Care Thread by youngscholar(m): 12:56pm On May 17, 2017 |
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Re: MTN Customer Care Thread by JideSM: 1:41pm On May 17, 2017 |
Kadiri07: Hi Kadiri07, i sincerely apologize for the inconvenience. I'll contact you shortly. Regards |
Re: MTN Customer Care Thread by Biafrareform(m): 8:30pm On May 17, 2017 |
I subscribed 3.5G Late last month and it got exhausted within 2 weeks I subscribed 1.5G last week, after 30 minutes I got a notification that my balance is 700mb. I no talk cos I was busy. Today, I subscribed again, within 30 minutes I got the same SMS that my balance is 736mb while I was browsing Bet9ja site. I called them and they are spewing rubbish. They have called me now trying to justify it but I know something is wrong cos I have never experienced this before. MTN refund my MB. I won't take this I swear. Else I go una for prayer ohhh. This the affected line. 09067345184 I don't want to hear what they have been telling me since today again ohhh |
Re: MTN Customer Care Thread by timbros(m): 8:31pm On May 17, 2017 |
JideSM: Hello, I did a data subscription of 2,000 naira 3.5gb one month validity last week (10th May to be precise). I had 5.3gb in my account balance that will expire on July 17th before I did this new subscription. Hoping that the data will be rolled over but surprisingly, I found out that the new subscription I did have a different validity period (9th June). So my data balance is something like this: 5.3gb to expire 17th July AND 3.5gb to expire 9th June. Now it's practically impossible for me to exhaust 5.3gb by July and now rewind the hands of time to use 3.5gb BEFORE 9th June. MTN never notified customers that data roll over have stopped. And that is VERY BAD of MTN. It is customer negligence. I won't allow my data to just expire like that because of MTN incompetence. I am hereby requesting the refund of my 2,000 naira because I will never be able to use it before it expires. My number is 09060568171. Thank you. |
Re: MTN Customer Care Thread by dohyn(m): 9:44pm On May 17, 2017 |
Hi jide sm,I need clarification on your data rollover. I did the #5000 data plan with 20gb data. Now,my data expires on 19/05/2017 but I still have 16gb left. I want to subscribe for 1.5GB and rollover my remaining 16GB. Is that possible with the new data rules and if yes,how do I rollover? Thank you |
Re: MTN Customer Care Thread by seyema(m): 10:47pm On May 17, 2017 |
I upgraded my sim today so as to use 4g on my phone but to my the 4g signal refused to show on phone ( camon c9) in ibadan |
Re: MTN Customer Care Thread by Ndissle(m): 10:50pm On May 17, 2017 |
Good evening !!!! ...For those that reside in LAGOS and you have any problems with your MOBILE PHONES whether it is BLACKBERRY, TECNO, NOKIA, SAMSUNG, IPHONES, INFINIX, ITEL PHONES, No matter the model and the fault is has, whether screen problem, broken screen or touchpad, whether ur phone doesn't boot well (stopping at tecno logo or infinix logo etc),or it gets hot, any problems at all you are faced with and you want fast repairs without the hustles, you can reach me via 0. 8. 0. 3. 8. 6. 0. 3. 9. 9. 4.. for repairs. And I also use the same number for whatsapp. I work at computer village and i make sure that you get your phone fixed the same day. |
Re: MTN Customer Care Thread by bishopkay: 11:08pm On May 17, 2017 |
Good day House. Mtn just ripped me off my data. They said I used up 1.5data in 24 hours for facebook and nairaland. I subscribed may 15th at about 11 am. I had a 50mb bonus on my phone from the vtu recharge I made that was still very active then even before I subscribed. At about past 2 pm yesterday 16th may, I was sent an SMS that my data was exhausted and my access suspended. I initially thought it was my 50mb bonus that just got finished so I went to dial *131# to confirm only to see the shocker there that my data was gone. Now let's lay down the facts 1. I use data but I've never used up 1.5gb in less than a week before. This includes streaming of YouTube tutorials ooo and tethering to my laptop. 2. Since 1.5 GB wasn't lasting me again like before, I had to start subscribing 3.5gb at 2k. Which lasted me last for about 3 weeks with streaming and tethering. 3. Now I didn't even stream any video nor did I carry out any downloads; I didn't even tether to my laptop. I only accessed facebook, nairaland and some few sites within this time frame when Mtn fraudulently stole and zapped my data. So I called their customer care and they suddenly couldn't access the portal where they could check my data usage. Even when I went to their office; they told me the same thing. I waited till night then called again and this time, they could access the portal. Guess what the lady or one of their robots on the phone said. She said and I quote "you used high data volume between yesterday (being the day I subscribed) and today 8 am when the data got exhausted". When I probed to know the "high data volume" applications I used, she suddenly went mute as it became obvious she was reading that rhetoric from a computer screen. Because I have been made to understand they can to a great extent tell you how you spent your data. The phone number where the data was stolen from is 09038356342 Cc: JideSM |
Re: MTN Customer Care Thread by JideSM: 11:23am On May 18, 2017 |
dohyn: Hi dohyn, please send the affected mobile number via PM to enable me clarify. Regards |
Re: MTN Customer Care Thread by JideSM: 11:26am On May 18, 2017 |
seyema: Hi seyema, so sorry for the inconvenience. Kindly provide your mobile number via the private message to enable me run a check. Regards |
Re: MTN Customer Care Thread by JideSM: 11:33am On May 18, 2017 |
bishopkay: Hi bishopkay, i sincerely apologize for the inconvenience. You have been contacted for clarification on the issue. Regards |
Re: MTN Customer Care Thread by bishopkay: 11:48am On May 18, 2017 |
JideSM: Thanks I appreciate |
Re: MTN Customer Care Thread by JideSM: 2:23pm On May 18, 2017 |
Biafrareform: Hi Biafrareform, i sincerely apologize for the inconvenience. I'll contact you shortly. Regards |
Re: MTN Customer Care Thread by JideSM: 2:42pm On May 18, 2017 |
timbros: Hi timbros, i'm truly sorry about this experience. I'll provide feedback on this as soon as possible. Regards |
Re: MTN Customer Care Thread by ybalogs(m): 7:48pm On May 18, 2017 |
MY phone got spoilt so I no longer have a browsing phone. my subsription expired before my phone got spoilt yet my #1000 was deducted for renewing my subsription. i dont want to subscribe so please help me look into it. my number is 08068700432. i called 180 several times the day it happened but couldnt reach them. CC JIDESM |
Re: MTN Customer Care Thread by ayusadeg(m): 11:58am On May 19, 2017 |
Hi Jide SM, please I don't receive messages from bulk SMS sites any longer, I learnt it is as a result of DND, please I need your assistant to restore my line back receiving SMS from bulk SMS sites. |
Re: MTN Customer Care Thread by Chiaka(f): 6:22pm On May 19, 2017 |
Please help. I was Initially on daily plan. My MB finished before expiry. So I loaded a daily 30MB. Afterwards I bought 1,000 and sent 106 to 131 like I usually do. I noticed the following day been today I had no more data to use when I checked, by sending 106 to 131 my MB read Yellow your data balance; 0.0MB expires 04/aug2017, 1 day;0.0MB, expires 19/May/2017;30 Days 5170.11MB expires; 18/June/2017. Invariably thrice or so I loaded my monthly plan, the balance was hanging in the 30 Days Plan yet my MB read 0.0MB. Please help me rectify this problem. I have text NO104 to deactivate the daily Plan yet Balance is still hanging I cannot browse. |
Re: MTN Customer Care Thread by JideSM: 9:23am On May 20, 2017 |
ybalogs: Hi ybalogs, so sorry to hear about this. I'll contact you shortly for more clarification on this issue. Regards |
Re: MTN Customer Care Thread by JideSM: 9:27am On May 20, 2017 |
ayusadeg: Hi ayusadeg, i sincerely apologize for the inconvenience. Please send the affected mobile number via PM to enable me assist. Regards |
Re: MTN Customer Care Thread by JideSM: 9:30am On May 20, 2017 |
Chiaka: Hi Chiaka, apologies for the inconvenience. Kindly provide your mobile number via the private message to enable me run a check. Regards |
Re: MTN Customer Care Thread by Chiaka(f): 10:56am On May 20, 2017 |
JideSM: Thank you very much I contact MTN on their WhatApps numbers and it got resolved... |
Re: MTN Customer Care Thread by ayusadeg(m): 9:08pm On May 21, 2017 |
JideSM:Hi JideSM, am unable to send you PM, think you can make that possible by allowing it from your end. |
Re: MTN Customer Care Thread by JideSM: 7:40am On May 22, 2017 |
ayusadeg: Kindly reply the PM i just sent to you. |
Re: MTN Customer Care Thread by peddy231(m): 10:41pm On May 23, 2017 |
Hi Jidesm, Anytime I recharge, it's always being deducted to 0 naira, I now live in fear of recharging my phone. Please I need your assistance in stopping the unwarranted deductions. Thank you. |
Re: MTN Customer Care Thread by JideSM: 10:11am On May 24, 2017 |
peddy231: Hi peddy231, so sorry that this happened. Please send your mobile number via the private message to enable me run a check. Regards |
Re: MTN Customer Care Thread by TheTega(m): 2:51pm On May 24, 2017 |
Hello JideSM, I just noticed I'm currently being charged 25 naira almost on a three days basis for something I know nothing about, can you rectify this situation on my line |
Re: MTN Customer Care Thread by OHIsIManuEL(m): 8:46pm On May 24, 2017 |
please, is there mtn 4g in akure? |
Re: MTN Customer Care Thread by JideSM: 8:53am On May 25, 2017 |
TheTega: Hi TheTega, i sincerely apologize for the inconvenience. Kindly send your mobile number via PM for checks. Regards |
Re: MTN Customer Care Thread by JideSM: 8:55am On May 25, 2017 |
OHIsIManuEL: Hi OHIsIManuEL, it's not yet in Akure. You can visit http://www.mtnonline.com/4g for details on MTN 4G LTE coverage areas. Regards |
Re: MTN Customer Care Thread by Nobody: 8:54pm On May 29, 2017 |
JideSM:Please is the mtn happy hour night browsing back and better now? |
Re: MTN Customer Care Thread by Iamsheye(m): 5:17pm On May 30, 2017 |
please how do i retrieve my lost mtn line |
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