Hi Jide Sm, I am unable to browse on my phone for the past 1week after subscribing on my line.. This is my number 07065060510.
Please kindly help look into this issue.
See below pics for remaining data

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Kadiri07:
Hi Jide Sm, I am unable to browse on my phone for the past 1week after subscribing on my line.. This is my number 07065060510.
Please kindly help look into this issue.
See below pics for remaining data

Hi Kadiri07, i sincerely apologize for the inconvenience. I'll contact you shortly. Regards

I subscribed 3.5G Late last month and it got exhausted within 2 weeks I subscribed 1.5G last week, after 30 minutes I got a notification that my balance is 700mb. I no talk cos I was busy.
Today, I subscribed again, within 30 minutes I got the same SMS that my balance is 736mb while I was browsing Bet9ja site.
I called them and they are spewing rubbish.

They have called me now trying to justify it but I know something is wrong cos I have never experienced this before.

MTN refund my MB. I won't take this I swear. Else I go una for prayer ohhh.

This the affected line. 09067345184

I don't want to hear what they have been telling me since today again ohhh

JideSM:


Hi Kadiri07, i sincerely apologize for the inconvenience. I'll contact you shortly. Regards

Hello,

I did a data subscription of 2,000 naira 3.5gb one month validity last week (10th May to be precise).

I had 5.3gb in my account balance that will expire on July 17th before I did this new subscription. Hoping that the data will be rolled over but surprisingly, I found out that the new subscription I did have a different validity period (9th June).

So my data balance is something like this: 5.3gb to expire 17th July AND 3.5gb to expire 9th June.

Now it's practically impossible for me to exhaust 5.3gb by July and now rewind the hands of time to use 3.5gb BEFORE 9th June.

MTN never notified customers that data roll over have stopped. And that is VERY BAD of MTN. It is customer negligence. I won't allow my data to just expire like that because of MTN incompetence.

I am hereby requesting the refund of my 2,000 naira because I will never be able to use it before it expires.

My number is 09060568171.

Thank you.

Hi jide sm,I need clarification on your data rollover. I did the #5000 data plan with 20gb data. Now,my data expires on 19/05/2017 but I still have 16gb left. I want to subscribe for 1.5GB and rollover my remaining 16GB.
Is that possible with the new data rules and if yes,how do I rollover? Thank you

I upgraded my sim today so as to use 4g on my phone but to my the 4g signal refused to show on phone ( camon c9) in ibadan

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Good day House. Mtn just ripped me off my data. They said I used up 1.5data in 24 hours for facebook and nairaland.

I subscribed may 15th at about 11 am. I had a 50mb bonus on my phone from the vtu recharge I made that was still very active then even before I subscribed. At about past 2 pm yesterday 16th may, I was sent an SMS that my data was exhausted and my access suspended. I initially thought it was my 50mb bonus that just got finished so I went to dial *131# to confirm only to see the shocker there that my data was gone. Now let's lay down the facts

1. I use data but I've never used up 1.5gb in less than a week before. This includes streaming of YouTube tutorials ooo and tethering to my laptop.
2. Since 1.5 GB wasn't lasting me again like before, I had to start subscribing 3.5gb at 2k. Which lasted me last for about 3 weeks with streaming and tethering.
3. Now I didn't even stream any video nor did I carry out any downloads; I didn't even tether to my laptop. I only accessed facebook, nairaland and some few sites within this time frame when Mtn fraudulently stole and zapped my data.

So I called their customer care and they suddenly couldn't access the portal where they could check my data usage. Even when I went to their office; they told me the same thing.

I waited till night then called again and this time, they could access the portal. Guess what the lady or one of their robots on the phone said. She said and I quote "you used high data volume between yesterday (being the day I subscribed) and today 8 am when the data got exhausted". When I probed to know the "high data volume" applications I used, she suddenly went mute as it became obvious she was reading that rhetoric from a computer screen. Because I have been made to understand they can to a great extent tell you how you spent your data.

The phone number where the data was stolen from is 09038356342
Cc: JideSM

dohyn:
Hi jide sm,I need clarification on your data rollover. I did the #5000 data plan with 20gb data. Now,my data expires on 19/05/2017 but I still have 16gb left. I want to subscribe for 1.5GB and rollover my remaining 16GB.
Is that possible with the new data rules and if yes,how do I rollover? Thank you

Hi dohyn, please send the affected mobile number via PM to enable me clarify. Regards

seyema:
I upgraded my sim today so as to use 4g on my phone but to my the 4g signal refused to show on phone ( camon c9) in ibadan

Hi seyema, so sorry for the inconvenience. Kindly provide your mobile number via the private message to enable me run a check. Regards

bishopkay:
Good day House. Mtn just ripped me off my data. They said I used up 1.5data in 24 hours for facebook and nairaland.

I subscribed may 15th at about 11 am. I had a 50mb bonus on my phone from the vtu recharge I made that was still very active then even before I subscribed. At about past 2 pm yesterday 16th may, I was sent an SMS that my data was exhausted and my access suspended. I initially thought it was my 50mb bonus that just got finished so I went to dial *131# to confirm only to see the shocker there that my data was gone. Now let's lay down the facts

1. I use data but I've never used up 1.5gb in less than a week before. This includes streaming of YouTube tutorials ooo and tethering to my laptop.
2. Since 1.5 GB wasn't lasting me again like before, I had to start subscribing 3.5gb at 2k. Which lasted me last for about 3 weeks with streaming and tethering.
3. Now I didn't even stream any video nor did I carry out any downloads; I didn't even tether to my laptop. I only accessed facebook, nairaland and some few sites within this time frame when Mtn fraudulently stole and zapped my data.

So I called their customer care and they suddenly couldn't access the portal where they could check my data usage. Even when I went to their office; they told me the same thing.

I waited till night then called again and this time, they could access the portal. Guess what the lady or one of their robots on the phone said. She said and I quote "you used high data volume between yesterday (being the day I subscribed) and today 8 am when the data got exhausted". When I probed to know the "high data volume" applications I used, she suddenly went mute as it became obvious she was reading that rhetoric from a computer screen. Because I have been made to understand they can to a great extent tell you how you spent your data.

The phone number where the data was stolen from is 09038356342
Cc: JideSM

Hi bishopkay, i sincerely apologize for the inconvenience. You have been contacted for clarification on the issue. Regards

JideSM:


Hi bishopkay, i sincerely apologize for the inconvenience. You have been contacted for clarification on the issue. Regards

Thanks I appreciate

Biafrareform:
I subscribed 3.5G Late last month and it got exhausted within 2 weeks I subscribed 1.5G last week, after 30 minutes I got a notification that my balance is 700mb. I no talk cos I was busy.
Today, I subscribed again, within 30 minutes I got the same SMS that my balance is 736mb while I was browsing Bet9ja site.
I called them and they are spewing rubbish.

They have called me now trying to justify it but I know something is wrong cos I have never experienced this before.

MTN refund my MB. I won't take this I swear. Else I go una for prayer ohhh.

This the affected line. 09067345184

I don't want to hear what they have been telling me since today again ohhh

Hi Biafrareform, i sincerely apologize for the inconvenience. I'll contact you shortly. Regards

timbros:


Hello,

I did a data subscription of 2,000 naira 3.5gb one month validity last week (10th May to be precise).

I had 5.3gb in my account balance that will expire on July 17th before I did this new subscription. Hoping that the data will be rolled over but surprisingly, I found out that the new subscription I did have a different validity period (9th June).

So my data balance is something like this: 5.3gb to expire 17th July AND 3.5gb to expire 9th June.

Now it's practically impossible for me to exhaust 5.3gb by July and now rewind the hands of time to use 3.5gb BEFORE 9th June.

MTN never notified customers that data roll over have stopped. And that is VERY BAD of MTN. It is customer negligence. I won't allow my data to just expire like that because of MTN incompetence.

I am hereby requesting the refund of my 2,000 naira because I will never be able to use it before it expires.

My number is 09060568171.

Thank you.

Hi timbros, i'm truly sorry about this experience. I'll provide feedback on this as soon as possible. Regards

MY phone got spoilt so I no longer have a browsing phone. my subsription expired before my phone got spoilt yet my #1000 was deducted for renewing my subsription. i dont want to subscribe so please help me look into it. my number is 08068700432. i called 180 several times the day it happened but couldnt reach them. CC JIDESM

Hi Jide SM, please I don't receive messages from bulk SMS sites any longer, I learnt it is as a result of DND, please I need your assistant to restore my line back receiving SMS from bulk SMS sites.

Please help. I was Initially on daily plan. My MB finished before expiry. So I loaded a daily 30MB. Afterwards I bought 1,000 and sent 106 to 131 like I usually do. I noticed the following day been today I had no more data to use when I checked, by sending 106 to 131 my MB read Yellow your data balance; 0.0MB expires 04/aug2017, 1 day;0.0MB, expires 19/May/2017;30 Days 5170.11MB expires; 18/June/2017. Invariably thrice or so I loaded my monthly plan, the balance was hanging in the 30 Days Plan yet my MB read 0.0MB. Please help me rectify this problem. I have text NO104 to deactivate the daily Plan yet Balance is still hanging I cannot browse.

ybalogs:
MY phone got spoilt so I no longer have a browsing phone. my subsription expired before my phone got spoilt yet my #1000 was deducted for renewing my subsription. i dont want to subscribe so please help me look into it. my number is 08068700432. i called 180 several times the day it happened but couldnt reach them. CC JIDESM

Hi ybalogs, so sorry to hear about this. I'll contact you shortly for more clarification on this issue. Regards

ayusadeg:
Hi Jide SM, please I don't receive messages from bulk SMS sites any longer, I learnt it is as a result of DND, please I need your assistant to restore my line back receiving SMS from bulk SMS sites.

Hi ayusadeg, i sincerely apologize for the inconvenience. Please send the affected mobile number via PM to enable me assist. Regards

Chiaka:
Please help. I was Initially on daily plan. My MB finished before expiry. So I loaded a daily 30MB. Afterwards I bought 1,000 and sent 106 to 131 like I usually do. I noticed the following day been today I had no more data to use when I checked, by sending 106 to 131 my MB read Yellow your data balance; 0.0MB expires 04/aug2017, 1 day;0.0MB, expires 19/May/2017;30 Days 5170.11MB expires; 18/June/2017. Invariably thrice or so I loaded my monthly plan, the balance was hanging in the 30 Days Plan yet my MB read 0.0MB. Please help me rectify this problem. I have text NO104 to deactivate the daily Plan yet Balance is still hanging I cannot browse.

Hi Chiaka, apologies for the inconvenience. Kindly provide your mobile number via the private message to enable me run a check. Regards

JideSM:


Hi Chiaka, apologies for the inconvenience. Kindly provide your mobile number via the private message to enable me run a check. Regards

Thank you very much I contact MTN on their WhatApps numbers and it got resolved...

JideSM:


Hi ayusadeg, i sincerely apologize for the inconvenience. Please send the affected mobile number via PM to enable me assist. Regards

Hi JideSM, am unable to send you PM, think you can make that possible by allowing it from your end.

ayusadeg:

Hi JideSM, am unable to send you PM, think you can make that possible by allowing it from your end.

Kindly reply the PM i just sent to you.

Hi Jidesm, Anytime I recharge, it's always being deducted to 0 naira, I now live in fear of recharging my phone. Please I need your assistance in stopping the unwarranted deductions. Thank you.

peddy231:
Hi Jidesm, Anytime I recharge, it's always being deducted to 0 naira, I now live in fear of recharging my phone. Please I need your assistance in stopping the unwarranted deductions. Thank you.

Hi peddy231, so sorry that this happened. Please send your mobile number via the private message to enable me run a check. Regards

Hello JideSM, I just noticed I'm currently being charged 25 naira almost on a three days basis for something I know nothing about, can you rectify this situation on my line

please, is there mtn 4g in akure?

TheTega:
Hello JideSM, I just noticed I'm currently being charged 25 naira almost on a three days basis for something I know nothing about, can you rectify this situation on my line

Hi TheTega, i sincerely apologize for the inconvenience. Kindly send your mobile number via PM for checks. Regards

OHIsIManuEL:
please, is there mtn 4g in akure?

Hi OHIsIManuEL, it's not yet in Akure. You can visit http://www.mtnonline.com/4g for details on MTN 4G LTE coverage areas. Regards

JideSM:



Hi OHIsIManuEL, it's not yet in Akure. You can visit http://www.mtnonline.com/4g for details on MTN 4G LTE coverage areas. Regards

Please is the mtn happy hour night browsing back and better now?

please how do i retrieve my lost mtn line