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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (584415 Views)
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Re: MTN Customer Care Thread by Readerslead: 1:44am On Oct 11, 2016 |
My sim card is 4G ready. My problem now is, how do I make my MTN fast link modem a 4G device? It still shows 3G when I insert my 4G sim card. |
Re: MTN Customer Care Thread by Nobody: 7:33am On Oct 11, 2016 |
JideSM:Mr.Jide, please i really want to know what exactly happen to the #100 i load on Saturday, just check my acount balance only to find out that it is emty, tell me what zap away the money i didnt use? My number 08108285872 thank in anticipation. How long will i takke u to reply me na 1 Like |
Re: MTN Customer Care Thread by leuelliot(m): 11:22am On Oct 11, 2016 |
Readerslead: Dear sir, what you are trying to do is utterly impossible. You cannot make a 3G device 4G if it doesn't have a 4G radio already. |
Re: MTN Customer Care Thread by Nobody: 5:54pm On Oct 11, 2016 |
tayoccu:Mtn, mtn, mtn. how many times did i call you? return my #1000 that you stole from me. How can you teach your customer care agents how to lie to people? Thats really disgusting. Return my money you hear? |
Re: MTN Customer Care Thread by Candyaib17(f): 11:05pm On Oct 11, 2016 |
My messages to 131 never delivers, please kindly assist. |
Re: MTN Customer Care Thread by Amaechi5(m): 12:34am On Oct 12, 2016 |
Good Day Mr Jide, I would like to know if mtn have discontinued their night plan of 500mb. Tried to subscribe yesterday and it didn't go through, tried it again today and 60 was wipped out instead of #25 and mtn telling me insufficient balance after all. What could be wrong, is there any new development on this plan, wants to know. |
Re: MTN Customer Care Thread by Nobody: 9:06pm On Oct 12, 2016 |
sagbar:Hello, were you able to solve this issue? It's exactly what i'm going through. |
Re: MTN Customer Care Thread by manifoldt: 2:17am On Oct 14, 2016 |
hello i lust tried to activate the 1month 1.5gb plan to this number 081**** and for the several times i tried it replied "Activation Failed". Pls can u address this issue |
Re: MTN Customer Care Thread by JideSM: 9:44am On Oct 14, 2016 |
koyyes:Hello koyyes, I am so sorry about the deduction. I would like to assist in verifying why this happened. Kindly PM your number, date and time this happened. Thank you |
Re: MTN Customer Care Thread by lapulgaatomica(m): 8:58pm On Oct 14, 2016 |
JideSM please I've been trying to switch on a particular sim on my phone but the data won't on, hen, no browsing for me. The number is 08030468798. |
Re: MTN Customer Care Thread by JideSM: 9:49pm On Oct 14, 2016 |
So sorry about the deduction you experienced. You can provide your phone number and state the date of deduction for checks. koyyes: |
Re: MTN Customer Care Thread by JideSM: 12:49am On Oct 15, 2016 |
Sorry about the deduction experienced. Kindly provide the affected phone number and state the date of deduction for investigation. Amaechi5: |
Re: MTN Customer Care Thread by Benolbenzene: 1:24am On Oct 15, 2016 |
Plis jide, cancel all subscription on this number 07038820698. Mtn is just deducting my money for no reason. |
Re: MTN Customer Care Thread by Dailyfavour(m): 3:09pm On Oct 16, 2016 |
Please can U update me on the most current MTN data code, plan and validity periods. Thanks |
Re: MTN Customer Care Thread by sagbar(m): 5:07pm On Oct 16, 2016 |
JideSM, Kindly help resolve my blackberry subscription issue. I did auto renewal for BBC Monthly subscription, the money was deducted but up till now i couldn't browse. I called your customer care and i was told that they can see my subscription has been successful from their end. Whenever i send STATUS TO 21600 to confirm my subscription status, i always get Yello! Your blackberry has no active DA. This message always confirm my conviction that the subscription was not successful and thus the reason for my inability to browse. My number is 08061633120.kindly expedite action in resolving this issue as a matter of urgency. Regards! |
Re: MTN Customer Care Thread by dywait: 9:28am On Oct 17, 2016 |
pls mr jide ,kindly unsubscribe me from RateDate services.i dont need it .they deduct my #20.00everyday.i didnt subscribe.just do something urgently.my no is 07038721012 |
Re: MTN Customer Care Thread by lambros(f): 9:54am On Oct 20, 2016 |
Please,is there any general code to unsubscribe from every subscriptionon MTN? |
Re: MTN Customer Care Thread by queenet246(f): 10:11am On Oct 20, 2016 |
I can't find my Sim pack and my phone is requesting for puk help me. |
Re: MTN Customer Care Thread by okeyfineboy(m): 11:15am On Oct 20, 2016 |
please is there a wayvu can help me get back my sim?I travelled for about 5months and when I came bk this week I can't find d sim anymore..its duly registered with my name n other stuff, wen I went to the office I was asked for my identity card of which I misplaced my cards pack while coming back to lag.. I never to get back the sim ASAP.. the only card with me is my drivers license that expired last 4months... |
Re: MTN Customer Care Thread by yommytino(m): 12:16pm On Oct 20, 2016 |
Pls admin, help cancel all subscription on this number, especially Micro Insurance, 08062324959. Mtn is automatically deducting my money all the time. Thanks. |
Re: MTN Customer Care Thread by Dante68(m): 2:44pm On Oct 20, 2016 |
Gud day sir. Kindly help me deactivate any subscription to this number 08106663934 including the medplus package i know nothing about. I have tried calling the customer care but no positive reply. |
Re: MTN Customer Care Thread by JideSM: 3:27pm On Oct 20, 2016 |
Benolbenzene:Yello Benolbenzene, sorry for the inconvenience. Checks show that you currently do not have an active service on your line, however, it is observed that you may have an application on your phone device that leads to credit deduction on your line. Kindly insert your sim into a new phone device to avoid further deductions. Thank you. |
Re: MTN Customer Care Thread by JideSM: 3:31pm On Oct 20, 2016 |
Dailyfavour:Y'ello, please visit http://mtnonline.com/data-plan for full details about our data plans. Thank you. |
Re: MTN Customer Care Thread by JideSM: 3:47pm On Oct 20, 2016 |
sagbar:Yello sagbar, sorry for the inconvenience. Please confirm if you requested for the BBC plan to be deactivated. Also, confirm your current Blackberry type to aid investigation and resolution. |
Re: MTN Customer Care Thread by JideSM: 3:57pm On Oct 20, 2016 |
dywait:Yello dywait, sorry for the inconvenience. Kindly note that there is no active subscription on your line. Thank you. |
Re: MTN Customer Care Thread by JideSM: 4:01pm On Oct 20, 2016 |
lambros:Yello lambros, you can dial *123*5# to deactivate any promotional or advert sms on your line. Thank you. |
Re: MTN Customer Care Thread by JideSM: 4:07pm On Oct 20, 2016 |
yommytino:Yello yommytino, your request is completed and issue resolved. Thank you. |
Re: MTN Customer Care Thread by JideSM: 4:12pm On Oct 20, 2016 |
Dante68:Yello Dante68, your request is completed and issue resolved. Thank you. |
Re: MTN Customer Care Thread by JideSM: 4:20pm On Oct 20, 2016 |
okeyfineboy:Yello okeyfineboy, sorry for the inconvenience. Kindly note that the required details is an NCC directive and requirement. Please, kindly provide a valid means of identification and visit our office for your sim swap. Thank you. |
Re: MTN Customer Care Thread by Readerslead: 4:20pm On Oct 20, 2016 |
My question once again: You are only talking about 4G sim, what of other devices to use it with. Can my 4G sim work with my mtn fast link modem to give me a 4G result or do I need to swap my modem as well? Secondly, is every laptop 4G compliant if not what are the kinds of laptops should I have? Thanks |
Re: MTN Customer Care Thread by JideSM: 4:31pm On Oct 20, 2016 |
queenet246:Yello Queenet, sorry for the inconvenience. Please, kindly provide your contact phone number to enable me contact you via phone call. Thank you. |
Re: MTN Customer Care Thread by Dante68(m): 5:50pm On Oct 20, 2016 |
Thank you Mr. Jide, i av seen the notification concerning the deactivation. |
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