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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (599123 Views)
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Re: MTN Customer Care Thread by lambros(f): 8:44am On Oct 21, 2016 |
Please,KINDLY DEACTIVATE ALL MY SUBSCRIPTIONS My number is 07065365862 thank you |
Re: MTN Customer Care Thread by JideSM: 12:13pm On Oct 21, 2016 |
lambros: Hi lambros, kindly confirm the exact subscription you wish to deactivate i.e Value added service, Xtra Value bundle, data bundle etc. Regards |
Re: MTN Customer Care Thread by lambros(f): 2:08pm On Oct 21, 2016 |
JideSM:Value added service. |
Re: MTN Customer Care Thread by yommytino(m): 7:40pm On Oct 21, 2016 |
JideSM:Confirmed! Thanks & God bless you. |
Re: MTN Customer Care Thread by sagbar(m): 9:37am On Oct 22, 2016 |
JideSM: Thanks JideSM, i didn't request for deactivation of my BBC Plan. My Blackberry type is Bold 6. Thanks!!! |
Re: MTN Customer Care Thread by iamay(m): 1:58pm On Oct 22, 2016 |
my mtn sim got damaged about two months ago .so I went to a nearby office and bought a welcome back pack and filled d form .I was told to insert d sim d next morning which I did but d sim was deactivated I went back to d office. when I got there I told them d problem I was directed to d agent whom I purchased d welcome pack from but he was unavailable have been going there consistently but d guy hasn't been around I stopped going couple of weeks back cause of d high cost of transportation would like to get a response from u guys here's d detail of d damaged sim 08142980310 kolawole ayomide |
Re: MTN Customer Care Thread by Dam5reey(m): 3:45pm On Oct 22, 2016 |
I got my 4G line today using the MTN mobile4G mifi.. I subscribed to 3.5GB plan but i cannot use 4g expect 3G.. why is this happening.... Line 09060385783
|
Re: MTN Customer Care Thread by Dathommie(m): 5:30pm On Oct 22, 2016 |
Help....my mtn line is no longer working Dunno if d line is damaged or has been deactivated. 08100039428....pls what's d issue |
Re: MTN Customer Care Thread by Fr3nly(m): 5:47pm On Oct 22, 2016 |
Pls jide kindly help me reset my line I cant browse with my airtime and i av already reset it myself but it's not working |
Re: MTN Customer Care Thread by Fr3nly(m): 5:47pm On Oct 22, 2016 |
Pls jide kindly help me reset my line I cant browse with my airtime and i av already reset it myself but it's not working my number is 07036582028 |
Re: MTN Customer Care Thread by yommytino(m): 11:27pm On Oct 22, 2016 |
It reactivated itself automatically..... yommytino: |
Re: MTN Customer Care Thread by uctomide(m): 11:23am On Oct 23, 2016 |
good am and happy Sunday just got a mssg from mtn subscribing me to mtn game + and my airtime deducted. plz I do need a refund of my money n a deactivation of all existing plan. |
Re: MTN Customer Care Thread by JideSM: 4:19pm On Oct 23, 2016 |
Dam5reey: Hello, sorry you experienced this, I might need you to state your location and forward alternative number you can be contacted with for assistance. |
Re: MTN Customer Care Thread by JideSM: 4:29pm On Oct 23, 2016 |
uctomide: Hello, sorry for the inconvenience, kindly note that your request has been granted and airtime refunded. |
Re: MTN Customer Care Thread by JideSM: 4:33pm On Oct 23, 2016 |
iamay: Hello, I sincerely apologize for the inconvenience you experienced, kindly provide alternative number you can be contacted with and state address of the MTN office you visited for assistance. |
Re: MTN Customer Care Thread by JideSM: 4:43pm On Oct 23, 2016 |
Dathommie: Hello, sorry to hear this happened, kindly note that calls has been placed to your line and was not answered. However, you can try SIM into another phone as checks done show SIM is active. |
Re: MTN Customer Care Thread by JideSM: 4:57pm On Oct 23, 2016 |
Fr3nly: Hello, I regret any inconvenience you may have experienced, kindly state your type of phone and forward your number for assistance. |
Re: MTN Customer Care Thread by JideSM: 5:01pm On Oct 23, 2016 |
yommytino: Hello, sorry for the inconvenience, kindly note that the service has been deactivated as requested. |
Re: MTN Customer Care Thread by directonpc(m): 6:28am On Oct 24, 2016 |
JideSM my issue is 3G coverage. A 2 minutes walk from my house will get me good 3G reception. But in my house I can't even get EDGE of 10kb/s. My location is Otukpo, Benue state. This has been happening for over 3 years now, any hope for me? |
Re: MTN Customer Care Thread by JideSM: 9:33am On Oct 24, 2016 |
directonpc: Quite sad to read about the network issue experienced. You can provide your phone number and state your device type to aid investigation. |
Re: MTN Customer Care Thread by PhatBG(m): 9:38am On Oct 24, 2016 |
JideSM I subscribed for Twitter goodybag monthly bundle on the 26th of September twice, I was charged twice but wasn't given any of the data. I've tried contacting customer care agents and they keep telling me the issue has "been logged for resolution". I demand my data be given to me. Number is 07066024406. |
Re: MTN Customer Care Thread by directonpc(m): 9:43am On Oct 24, 2016 |
JideSM:I use a Gionee m5mini. This problem occurs with every device and phone line. Nobody in this neighbourhood is able to get mtn 3G coverage. |
Re: MTN Customer Care Thread by Sholaremu: 12:19pm On Oct 24, 2016 |
JideSM: Please am being charge N20 daily for a service (Ratendate) i didn't subscribe to. Please how do i disable this. |
Re: MTN Customer Care Thread by JideSM: 1:32pm On Oct 24, 2016 |
directonpc: Kindly send an email to customercare@mtnnigeria.net for your coverage issues. |
Re: MTN Customer Care Thread by JideSM: 1:33pm On Oct 24, 2016 |
Sholaremu: Sorry for the airtime deduction. You can provide your phone number for assistance. |
Re: MTN Customer Care Thread by Sholaremu: 2:01pm On Oct 24, 2016 |
JideSM: my number is 08033798436 thanks so much |
Re: MTN Customer Care Thread by directonpc(m): 2:12pm On Oct 24, 2016 |
JideSM:Alright. So I can expect coverage to be improved in 10 years. |
Re: MTN Customer Care Thread by Sholaremu: 4:34pm On Oct 24, 2016 |
Sholaremu: Please How far on this? am still yet to get any update on the daily debit of 20 naria on my phone---my number is 08033798436 |
Re: MTN Customer Care Thread by PhatBG(m): 8:04pm On Oct 24, 2016 |
Please help resolve my complaint or at least reply. |
Re: MTN Customer Care Thread by PhatBG(m): 8:34pm On Oct 24, 2016 |
Y'ello! You have successfully subscribed to MTN CallerFeel Weekly service and 30.00 deducted from your account. It will be renewed on 2016-10-31. Laughter they say is the best medicine. Text ACW to 4900 to subscribe to African Comedy @ N30/week. Just received that. I want it deactivated from my line and my money refunded. Number is 07066024406 JideSM. |
Re: MTN Customer Care Thread by dustmalik(m): 10:08am On Oct 25, 2016 |
Re: MTN Customer Care Thread by refugee: 10:36am On Oct 25, 2016 |
MTN is deducting 100 naira weekly through 35960. My number is 07034487048. Thx |
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