When a bank staff does an erroneous transfer, it’s often the case, that even such staff cannot do the reversal, such reversal is usually authorized by a superior.

So if I am a teller, and I posted the wrong amount to your account, I can’t just get an additional deposit slip and post the rest. There has to be a system reversal of the earlier posting.

One time, there was such error, this time, the amount posted was more than the amount deposited by the customer, on realizing the error, the teller quickly filled a withdrawal form to rectify the erroneous deposit. Eventually the staff was fired. The account was a savings account, and when the customer didn’t receive the expected benefit, she contacted her account office, who stated that she withdrew more than she needed to, in order to be a beneficiary of the interest payment, the customer objected to this, denied so , and made the account officer probe further. The account officer eventually saw the unauthorized withdrawal.

Even a staff cannot tamper with the customers instructions or account. The whole reversal has to be recorded in the Bank’s system.

Also, imagine, this customer who has a lien on his account, has a dependent involved in an accident, and needed to access the fund in his account to get medical help but couldn’t..,because of no fault of his, then the dependent died due to inaccessible fund, don’t you think he should sue the bank for murder? These are the types of cases that informs the banks disposition towards a customer’s fund or account. I am pretty sure, in placing such lien, the history of the recipient account was examined, and such informed their action.

I do understand why several people are castigating the employee. A professional advice would have been, to get a court order. But then, the employee should also be commended for giving a realistic advice, even the cost of obtaining such order may exceed the amount you want reversed. And so, the alternative, does require prayer. The bank cannot disclose the recipient contact information to you, that will be a breach of confidentiality. At the best, they will reach out on your behalf, but if the customer is dead or inaccessible, you ultimately will need a court order, and so, to not encumber the troubles in getting your issue solved, prayer has been advised. For a surgery, we pray, for an exam, we pray, for traveling, we pray, The blacks in America are praying, that their youths not end up like Floyd or get shot by a cop … so each nation, its issue…and it is so in many places across the world.

kachistone:
OP, just send a mail to complaints@gtbank.com so that a CRM can be generated for you.

The bank will acknowledge receipt and tell you the time frame it will take for it to be resolved. If it isn't resolved within the stated time, then petition CBN via cpd@cbn.gov.ng and the money will be sent asap.

I transferred some money on the 27th of December, 2021 and it didn't reflect on my Barter app. I sent a mail and DM via Twitter to them and they promised to resolve it. I complained severally via mails but it wasn't resolved and the time allotted had passed. I just sent a mail to CBN on the 1st of February and I got a reversal the next day.

your case and his aint the same. If they temper the customers acc without his permission, he will sue the bank

If something like this happens to me and the bank decides to block my account...I will sue them...I cant be inconvenient because of someones silly mistake

Thank God I live in a country where the system has already answered 85% of my prayer points. I don't pray for nepa to bring light or curse them when they took it. Police on the road. Road safety on the road. Armed robber at night. Bad road lol. Oga pray ooo 2023 una go still make the wrong choice. Una deserves the kind leader una dey get.


You dey hear that nairaland pasito?

Quantumheight:

The bank has no right to touch or transfer the funds to you unless the person visit d bank and told to transfer the funds back to you.the bank has placed a lein on d account and the owner of d account can't make use of d bank unless he visit d bank.thsts why they asked you to pray

You are wrong the bank has the right to withdraw the money since it is an error transfer. I once had the experience some one made a transfer to my first bank account and my bank had to block me from performing any kind of transaction becos the person that made transfers had laid a complaint to them. My bank have to call me on phone and after asking me some questions I told them that they should transfer back the money to the person that i don't know the person and beside it a wrong transfer.

freshalien:
See why I say Nigeria is a useless country?Abroad, they would transfer that money sharp sharp back to your account. As long as they confirm you made the initial “erroneous” transfer. In fact right there in your presence as you stand in front of the bank staff, your money would be back in your account. But in the insignificant country called Nigeria, the bank official would tell the customer to pray. You see how religion has eaten the brains of Nigerians, that they can’t think for themselves if their god does not intervene. Smh!

Which country abroad will temper with another persons account without consulting the owner in the name of error?

Some of una go just lie to form big online.

I was a victim of same situation. The owner of the account you wrongly paid to has to give approval for the withdrawal, otherwise. My money was returned to me after the approval. It took almost a month because the owner of the account delayed giving his approval. He claimed he was expecting some money but unfortunately it was not from my source. Anyway you still need to pray bro.

There is a prayer that works faster. Do a 3 night prayers standing on one leg. I am telling you a day after these prayers, you will receive miracle alert beyond your 30k. Do this and thank me later

Antoeni:
List of 5 worst Governors in Nigeria

1. Dr Okezie Ikpeazu
2. All Yahaya Bello
3. Ortom
4. Godwin Obaseki
5. Dr. Okezie Ikpeazu

Dr Okezie Ikpeazu Will Top it Whether in Ascending or Descending Order.

Lol. It's Obaseki for positions 1 and 3. Can't drag position 2 with Yahaya Bello.

Righteousness2:
When the word of GOD tells you " Prayer is the Key" ! You think it's a Joke.

You need to Heed to their Admonishment and go and Pray, because the bank will not make transfer for the guy. They have done what they are to do which is to block the guy's account.

You need to Go pray that the guy visits the bank , so he can be made to refund your money.

our pastor in christ

Righteousness2:
When the word of GOD tells you " Prayer is the Key" ! You think it's a Joke.

You need to Heed to their Admonishment and go and Pray, because the bank will not make transfer for the guy. They have done what they are to do which is to block the guy's account.

You need to Go pray that the guy visits the bank , so he can be made to refund your money.

You are always in the wrong section
With the wrong comment.
9am you are awake
9pm you are awake
2am you will comment.
4am same thing.
Be like you are jobless
Do you think you can colonize people here for church
Unserious person.

yusluvad:
How dear ? He made the mistake with his own bare hands...

Fine ,he made the mistake but nobody is above mistake .

freshalien:
See why I say Nigeria is a useless country?Abroad, they would transfer that money sharp sharp back to your account. As long as they confirm you made the initial “erroneous” transfer. In fact right there in your presence as you stand in front of the bank staff, your money would be back in your account. But in the insignificant country called Nigeria, the bank official would tell the customer to pray. You see how religion has eaten the brains of Nigerians, that they can’t think for themselves if their god does not intervene. Smh!

You don stay abroad before?

How can i get the court order sir? I have a similar case at hand. Mine is #39000. I purchased a gadget from one guy online so i tried paying him the money using gtbank ussd code but got an error service time out. I used another means to transfer the money to the guy. It was later i received a debit alert from gtbank and i don't know the guys whereabout. I have been calling his number since then but he won't answer my call.

GIANTPLUSHUB:
Lol. Very funny op. So, you expect bank to just withdraw money give you from someone else's account because it's a mistake. If na like that, all of us fit dey enter bank too to claim we made a mistake with a transfer. So, we want the money back
Ask the bank for the legal process which is obtaining a court order and all that. Wish you best of lucks in the recovery cos country hard.

oke2018:
Fine ,he made the mistake but nobody is above mistake .

Yeah, sure dear!

No one is above mistake, but it's unlawful for the bank to reverse the transaction, without the consent of the account holder...

yusluvad:
Yeah, sure dear!

No one is above mistake, but it's unlawful for the bank to reverse the transaction, without the consent of the account holder...

I know but the owner of the account should have mercy ,

@Op My case is similar to yours. Mine is #39000 and it was transferred to access bank. I purchased a gadget from one guy online so i tried paying him the money using gtbank ussd code but got an error service time out. I used another means to transfer the money to the guy. It was later i received a debit alert from gtbank and i don't know the guy's whereabout. I have been calling his number since Monday but he won't answer my call. Abeg nairalanders, advise me o

mrksquare:



So are you opining that if a bank official mistakenly credit a customer's account with millions as we've had cases in Nigeria, the bank needs the consent of it's consumer before the said transfer can be reversed?

Yes. But in Nigeria anything can happen.

There was a boy in uniben who account was mistakenly credited with 1bn from a company. They tried reaching him and the company even promised to be compensate him.

When he got the alert he pack and ran away thinking he could use the money. They went to his hostel but he wasn't there that was when the school became aware of the issue and his hostel mates understood why he left suddenly.

They issue out an alert for him and track him down to another state where he tried to withdraw with atm and was arrested. The money was transferred without his consent.

Macolapablo:
Good afternoon comrades. Please, forgive me if I am in the wrong section.

I made an Erroneous Transfer on the 6th of January from my Gtbank account to another Gtbank account. I went to the bank to complain and I was given a form to fill. Infact, I was told the account has been blocked so there's no way the owner can withdraw the money. I was expecting the customer care official to move my money back since it has been verified that I did the transfer truely.

The funniest reply I got was that I should go and pray to God to touch the owner of the account. ABEG, WETIN CONCERN GOD with transfer? Please, any idea how I can get my money back?. Your advice will be appreciated. It's just 30k

tell the bank to give you the phone number of the guy so that you can beg him

oke2018:
I know but the owner of the account should have mercy ,

Macolapablo:
My sister, it's kind of funny to me. I have to pray for erroneous transfer. Shey nah spiritual problem be this one again ni?




quote author=Olunmercy56 post=109892947]


My pastor

Well, the bank can't refund your money just because you said it was erroneous. If they did so, scammers will buy goods, run to the bank and claim that the money they paid was erroneously transferred. But the bank shouldn't leave it to prayer either. They ought to help contact the acct holder if he must activate the transfer back to you.

Macolapablo:
Good afternoon comrades. Please, forgive me if I am in the wrong section.

I made an Erroneous Transfer on the 6th of January from my Gtbank account to another Gtbank account. I went to the bank to complain and I was given a form to fill. Infact, I was told the account has been blocked so there's no way the owner can withdraw the money. I was expecting the customer care official to move my money back since it has been verified that I did the transfer truely.

The funniest reply I got was that I should go and pray to God to touch the owner of the account. ABEG, WETIN CONCERN GOD with transfer? Please, any idea how I can get my money back?. Your advice will be appreciated. It's just 30k

get a court order.

Babalakin:
send them an email and tell them if nothing is done within 3 days you will contact the consumer protection department of CBN.. they will sharply send you your money. That's the trick

nothing would happen without thè account holder written consent ọre a court affidavit.

If it's just 30k then why this post?

GET A COURT ORDER

Macolapablo:
Good afternoon comrades. Please, forgive me if I am in the wrong section.

I made an Erroneous Transfer on the 6th of January from my Gtbank account to another Gtbank account. I went to the bank to complain and I was given a form to fill. Infact, I was told the account has been blocked so there's no way the owner can withdraw the money. I was expecting the customer care official to move my money back since it has been verified that I did the transfer truely.

The funniest reply I got was that I should go and pray to God to touch the owner of the account. ABEG, WETIN CONCERN GOD with transfer? Please, any idea how I can get my money back?. Your advice will be appreciated. It's just 30k

sigiyaya112:
You are such a shameless idiot and you are demonic, mentally sick people like you should be isolated from the rest of the society so that foolishness would not be multiplying rapidly. Finally my heart goes to people around you especially your children because with the high level of crude stupidity in you i fear those kids will be destroyed without remedy.

Wetin the guy do you na?

[quote author=Macolapablo post=109892559]Good afternoon comrades. Please, forgive me if I am in the wrong section.

I made an Erroneous Transfer on the 6th of January from my Gtbank account to another Gtbank account. I went to the bank to complain and I was given a form to fill. Infact, I was told the account has been blocked so there's no way the owner can withdraw the money. I was expecting the customer care official to move my money back since it has been verified that I did the transfer truely.

The funniest reply I got was that I should go and pray to God to touch the owner of the account. ABEG, WETIN CONCERN GOD with transfer? Please, any idea how I can get my money back?. Your advice will be appreciated. It's just 30k

Actually na only prayer go save this situation for you. I know a commercial bank staff member who mistakenly transferred someone's #200k into a wrong account. She made a mistake when keying in the depositor's account number. She had to pay back the #200k to the depositor from her own account. And the person who received the money wrongly transferred fund kept promising to return the money to but never did. The bank wasn't able to intervene. It's been over 4 years now. The money never go for good? So, pray.

Macolapablo:
Good afternoon comrades. Please, forgive me if I am in the wrong section.

I made an Erroneous Transfer on the 6th of January from my Gtbank account to another Gtbank account. I went to the bank to complain and I was given a form to fill. Infact, I was told the account has been blocked so there's no way the owner can withdraw the money. I was expecting the customer care official to move my money back since it has been verified that I did the transfer truely.

The funniest reply I got was that I should go and pray to God to touch the owner of the account. ABEG, WETIN CONCERN GOD with transfer? Please, any idea how I can get my money back?. Your advice will be appreciated. It's just 30k

Customer's express consent is needed even when the fund is on hold or get a court order which would help the bank reverse the money. Sometimes, customers refuse to give written or verbal consent

Macolapablo:
Good afternoon comrades. Please, forgive me if I am in the wrong section.

I made an Erroneous Transfer on the 6th of January from my Gtbank account to another Gtbank account. I went to the bank to complain and I was given a form to fill. Infact, I was told the account has been blocked so there's no way the owner can withdraw the money. I was expecting the customer care official to move my money back since it has been verified that I did the transfer truely.

The funniest reply I got was that I should go and pray to God to touch the owner of the account. ABEG, WETIN CONCERN GOD with transfer? Please, any idea how I can get my money back?. Your advice will be appreciated. It's just 30k

There is a procedure.go amd get an order from the court and police report

MufasaLion:
This country is a big joke and religion has done it's worse also. How could a trained bank official utter such disgusting and unprofessional statement to a customer?

If the U.S. had relied on prayer and not create FBI, Hushspuppi and other fraudsters would still be living large by now as free individuals.

This country is shit!

What this means is that the KYC form will fill ia just another of those long administrative path that leads nowhere.
Can't banks call the customer involve since it's intra-bank issue??

Raregem9000:
How can i get the court order sir? I have a similar case at hand. Mine is #39000. I purchased a gadget from one guy online so i tried paying him the money using gtbank ussd code but got an error service time out. I used another means to transfer the money to the guy. It was later i received a debit alert from gtbank and i don't know the guys whereabout. I have been calling his number since then but he won't answer my call.

Go to any high court in your area and talk to someone there. They will put you through on the process of getting it.

Macolapablo:
Good afternoon comrades. Please, forgive me if I am in the wrong section.

I made an Erroneous Transfer on the 6th of January from my Gtbank account to another Gtbank account. I went to the bank to complain and I was given a form to fill. Infact, I was told the account has been blocked so there's no way the owner can withdraw the money. I was expecting the customer care official to move my money back since it has been verified that I did the transfer truely.

The funniest reply I got was that I should go and pray to God to touch the owner of the account. ABEG, WETIN CONCERN GOD with transfer? Please, any idea how I can get my money back?. Your advice will be appreciated. It's just 30k

That is the way, what happened to u also did happened to me up till now the guy had refuse to pay the money back but my case is kind of too late before I was notify that it was an erroneous transfer. So pray and I said pray so dat God will touch the heart of the person.