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MTN Customer Care Thread - Phones (34) - Nairaland

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Re: MTN Customer Care Thread by JideSM: 3:12pm On Aug 28, 2013
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Re: MTN Customer Care Thread by Nobody: 3:45pm On Aug 28, 2013
Problem solved. .sent a mail to customer care. .was called and served by a lovely speaking awesome gal...we spoke for 2 3mins. .and she fixed d problem and even more. .thanks anyways. ..keep up the good work
Re: MTN Customer Care Thread by DonnaJocasta(f): 3:51pm On Aug 28, 2013
Y can't i register 'M̶̲̥̅γ̲̣̣̥ best friend numb' on MTN pulse,,have tried severally 2 no avail...
Re: MTN Customer Care Thread by pruchy(f): 7:12pm On Aug 28, 2013
Hi, Jos heard that mtn. Monthly BIS is now #500. Is it true? If yes is it unlimited? Tanx
Re: MTN Customer Care Thread by Greaaat: 8:40pm On Aug 28, 2013
tuktudicko:
Y do u find it difficult 2 b respectful?@d bolded

I'm guessing u r usin a BB, if u are then u av reached the fair usage threshhold and u r bein charged 4 ur data usage within ur blackberry subscription @ 0.10kb/KB......

Bb ko bread and beans ni am using an iPhone 4S ok and I have enough mb on it when they took all my credit away pleas
Re: MTN Customer Care Thread by Greaaat: 9:00pm On Aug 28, 2013
JideSM: .
Oga jide shey una no go return my money ?
Re: MTN Customer Care Thread by Diseye29(m): 5:21am On Aug 29, 2013
d presn dat opn dis thread is he MTN staff ,house boy or cleaner.cos i wanna tok 2 impotant mtn persnal . Mtn u av dupt me a lot fst ur net wok is very poor,if u load #200 mtn go tiff #100 witout u usin it ,n ur date plan is vry !vry low ,wen oder lines r tokin of 1gig 4 1k u ar stil tokn of 250mb .wen i did my BIS i couldnt downlod som wat of 30mb ;mtn u ar big disgrace 2 nigerians,shame onto u mtn 2 also all dere wokers includin u dat opn dis rubish tread shame .if i was d admin i would av deleted is tred

1 Like

Re: MTN Customer Care Thread by Edunwa302(m): 7:36am On Aug 29, 2013
How can i use N600 mtn calls credit on my line when ever i dialled *559#

1 Like

Re: MTN Customer Care Thread by Youngzedd(m): 1:17pm On Aug 29, 2013
@Empty Hen Support.

What happened to my 800 NGN bonus?

I need immediate answer because the money was deducted from my two sims this morning
Re: MTN Customer Care Thread by Youngzedd(m): 1:20pm On Aug 29, 2013
Edunwa302: How can i use N600 mtn calls credit on my line when ever i dialled *559#

Check now to know if you will still see it.
Re: MTN Customer Care Thread by Edunwa302(m): 5:24pm On Aug 29, 2013
Youngzedd:

Check now to know if you will still see it.

yep its still intact, u having issues wit urs? En how v u bn using it
Re: MTN Customer Care Thread by JideSM: 6:20pm On Aug 29, 2013
Hello all, please note that you can do a fresh BlackBerry subscription if you reach the fair usage threshold before expiry of your current BB plan. Simply text the required code of your choice e.g BBC to 21600 and your new plan will be activated. If you face any issues, please PM your phone number
Re: MTN Customer Care Thread by Deblow: 6:31pm On Aug 29, 2013
Hmmmm! I want to believe it is true sha. However I wanna ask the reason why after normally subscribing to BBCDAY and immediately I try downloading a file then mtn data just gets disconnected and re connected at random in order to frustrate my download when actually I have not reached the fair usage limit! This is grossly unfair callous and wicked from mtn

1 Like

Re: MTN Customer Care Thread by Dinvestanl: 7:47pm On Aug 29, 2013
Dinvestanl:
thank you bt specifically is the G750 Goody bag bundle still available? Had a torrid time when i subscribed last. Saw only Social goody bag on your website. Thanks
Re: MTN Customer Care Thread by femi4: 8:10am On Aug 30, 2013
JideSM: Hello all, please note that you can do a fresh BlackBerry subscription if you reach the fair usage threshold before expiry of your current BB plan. Simply text the required code of your choice e.g BBC to 21600 and your new plan will be activated. If you face any issues, please PM your phone number
That's better, instead of telling us to wait till our subscription expires. But wait o, what happen to the N200 bonus credit attached to BBC subscription. I didn't get it this time. Abi the promo don finish?
Re: MTN Customer Care Thread by Youngzedd(m): 9:05am On Aug 30, 2013
Edunwa302:

yep its still intact, u having issues wit urs? En how v u bn using it

Using what the thing isn't working. Just mopping at the bonus there.
Re: MTN Customer Care Thread by Edunwa302(m): 9:22am On Aug 30, 2013
Youngzedd:

Using what the thing isn't working. Just mopping at the bonus there.
hmmmmmm mtn
Re: MTN Customer Care Thread by algorithm(m): 9:42am On Aug 30, 2013
How can i de activate the CNN NEW WEEKLY SUBSCRIPTION, I SENT CNNBREAK STOP to 700 but i was told that i did not subscribe for it, yet they keep deducting my money.. pls help
Re: MTN Customer Care Thread by pappykay360: 9:55am On Aug 30, 2013
Does BIS subscription no longer support youtube? Why is it that I can't access youtube again? This is very annoying.
Re: MTN Customer Care Thread by pseudonomer: 1:04pm On Aug 30, 2013
MTN Bonus is fake, fraud or scam because whenever I'm given bonus on recharge, I won't be able to make call with it. I called the customer care this morning, I was told it's meant for just a number that I should register a best friend's number with *390*1*mtnNumber#. After I dialled the code, I got this message "Thanks for using our service" and later an empty message from MTN. After all this I can't still use the bonus. It Sucks... it Su.cks
Re: MTN Customer Care Thread by Youngzedd(m): 1:39pm On Aug 30, 2013
Edunwa302:
hmmmmmm mtn


Empty Hen.
Re: MTN Customer Care Thread by gistsky: 1:43pm On Aug 30, 2013
pseudonomer: MTN Bonus is fake, fraud or scam because whenever I'm given bonus on recharge, I won't be able to make call with it. I called the customer care this morning, I was told it's meant for just a number that I should register a best friend's number with *390*1*mtnNumber#. After I dialled the code, I got this message "Thanks for using our service" and later an empty message from MTN. After all this I can't still use the bonus. It Sucks... it Su.cks
it's stack deception. Mtn is so fraudulent.
Re: MTN Customer Care Thread by JideSM: 2:52pm On Aug 30, 2013
pruchy: Hi, Jos heard that mtn. Monthly BIS is now #500. Is it true? If yes is it unlimited? Tanx

MTN BIS monthly and MTN BBC monthly cost 1500naira and 1000naira respectively
Re: MTN Customer Care Thread by JideSM: 2:53pm On Aug 30, 2013
algorithm: How can i de activate the CNN NEW WEEKLY SUBSCRIPTION, I SENT CNNBREAK STOP to 700 but i was told that i did not subscribe for it, yet they keep deducting my money.. pls help

Please send me your phone number via PM
Re: MTN Customer Care Thread by JideSM: 3:25pm On Aug 30, 2013
pappy-kay360:
Does BIS subscription no longer support youtube? Why is it that I can't access youtube again? This is very annoying.

Sorry about that. Kindly ensure that your data service is turned on by sending DATA ON to 131 and doing a hard reset on your BB device. Data charge of 0.1kobo/KB applies(if you have no active mobile data bundle)
Re: MTN Customer Care Thread by UyiIredia(m): 4:23pm On Aug 30, 2013
@ JideSM: I want to use my BB Torch 1 as a modem to my phone. Is that allowed under the BB plans ? I'm currently using BBC (monthly plan). If allowed, kindly give me the details, I just installed the latest BB desktop software ?

Thanks.
Re: MTN Customer Care Thread by JideSM: 4:43pm On Aug 30, 2013
Uyi Iredia: @ JideSM: I want to use my BB Torch 1 as a modem to my phone. Is that allowed under the BB plans ? I'm currently using BBC (monthly plan). If allowed, kindly give me the details, I just installed the latest BB desktop software ?

Thanks.

To use your BB as a modem, you need a mobile internet plan(non BB plan). Tethering using your BIS/BBC plan is currently not available
Re: MTN Customer Care Thread by UyiIredia(m): 4:57pm On Aug 30, 2013
JideSM:

To use your BB as a modem, you need a mobile internet plan(non BB plan). Tethering using your BIS/BBC plan is currently not available

Okay. Whilst I'll still explore the tethering option to be sure. How do I go about using BB as a modem using a mobile internet plan: and can I seperately use my BB plan for the BB and the mobile internet for browsing with my laptop using BB as a modem ?
Re: MTN Customer Care Thread by Gwammen(m): 6:10pm On Aug 30, 2013
Jide pls help me deactivate dis number 07039381963 from the weekly CNN news charges and caller tunes
Re: MTN Customer Care Thread by transforma1(m): 7:03pm On Aug 30, 2013
JideSM:

Please send us your phone number via private message


it wud have been better for u to answer thw question here.......by now i wont need to pm u again since i also have the same problem........

i will like u to let us knw how to deactivate the CNN news here
thankz
Re: MTN Customer Care Thread by expaboy(m): 11:54pm On Aug 30, 2013
Pls how do i get to stop receiving dis internet news alert from 0803
Re: MTN Customer Care Thread by okey777(m): 5:49am On Aug 31, 2013
Please i bought mtn 4 in 1 and got 2 of the nos but the no of the other 2 sims refused to show up when i inserted them in phone

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